Cascade went down temporarily on April 1 at approximately 3:45 PM. The server was bounced and service was restored. The source of the problem may be related to high traffic, but is under investigation.
Category Archives: Cascade
Cascade Web Not Available – 3/15/10
Cascade Web has been intermittently unavailable this morning. Technology Services is researching the problem and will resolve just as soon as possible.
[Complete] SanJuan application server changes made this morning
Mike Carroll at Perpetual Technologies made some changes to our production report server this morning. It was done during our regular 5:30 a.m. maintenance window:
1) Cleaned up logs and cache directory
2) Created a new reporting server with security enabled by default: UPS_CASCADE_PROD
3) Enabled tracing on existing reporting server: rep_SanJuan_UpsForms
The changes were complete by 6 a.m. and the following apps were tested to verify the report server was working:
1) Direct report server call
2) Report server call from a Cascade form
3) Report server call from Famis
4) Report server call from BJP
[Resolved] Cascade Web and Cascade Web Forms are down 2/4/2010
Cascade Web and Cascade Web Forms went down at around 6:00 pm.
Services were restored at around 6:40 pm after bouncing Application Server & Forms Server.
Supervised Access feature added to Cascade
A new feature of the Account Management application allows supervisors to “unlock” an employee’s work session from a supervisor’s management page. Lockable systems are Cascade Web and Cascade database.
The following components were installed 1/27/2010 5:30-6am:
COM.INFORMATION_SYSTEM.TAB
COM.INFORMATION_SYSTEM.CON
COM.INFORMATION_SYSTEM.DML
COM.CAMPUS_ROLE.TAB
COM.CAMPUS_ROLE.CON
COM.PERSON_CAMPUS_ROLE.DRP
COM.PERSON_CAMPUS_ROLE.TAB
COM.PERSON_CAMPUS_ROLE.CON
COM.ROLE_LOCK_VIEW.VW
COM.ROLE_LOCK_VIEW.SYN
COM.ROLE_LOCK_VIEW.GRT
COM.ROLE_LOCK_API.PKS
COM.ROLE_LOCK_API.PKB
COM.ROLE_LOCK_API.SYN
COM.ROLE_LOCK_API.GRT
COM.PRIVCMD.PKS
COM.PRIVCMD.PKB
COM.DAY_TEXT.FNC
COM.DAY_TEXT.SYN
COM.DAY_TEXT.GRT
COM.DATE_TEXT.FNC
COM.DATE_TEXT.SYN
COM.DATE_TEXT.GRT
WEB.PRIVWEB.PKS
WEB.PRIVWEB.PKB
WEB.WEBSEC.PKB
WEB.CASCADE.PKB
COM.CASCADE_IS_LOCKED.FNC
COM.CASCADE_IS_LOCKED.SYN
COM.CASCADE_IS_LOCKED.GRT
COM.LOGON_DENY_LOCKED_USER.TRG
WEB.SUPERVISE_ACCESS.PKS
WEB.SUPERVISE_ACCESS.PKB
WEB.SUPERVISE_ACCESS.SYN
WEB.SUPERVISE_ACCESS.GRT
WEB.WEB_APP_MENU.DML
[Resolved] Cascade Web and Cascade Web Forms are down
Cascade Web and Cascade Web Forms went down approximately 2:30 p.m. this afternoon. We are investigating the problem and will have it back up as soon as we can.
Services were restored at about 4 p.m. Causes are unknown at this time but we will continue to investigate what happened.
Maintenance Window 11/29/09
All production databases were patched successfully. If you experience any issues with Puget Sound systems, please contact TechHelp at (253) 879-8585.
The next production maintenance window is Sunday, November 29th, from 8:00 AM to noon. From 8:00 AM to noon, all database services may be intermittently or entirely unavailable, including: Cascade, FAMIS, Millennium, and Banner.
[Complete] Maintenance Window 10/25/09
Updated 10/25/2009 @ noon — All production servers were patched successfully. If you experience any issues with Puget Sound systems, please contact TechHelp at (253) 879-8585.
The next production maintenance window is Sunday, October 25th, from 8:00 AM to noon.
From 8:00 AM to Noon, all services may be intermittently or entirely unavailable, including:
- Personal and departmental file shares (on Alexandria and Merlin2)
- Database Applications: Cascade, FAMIS, Millennium, and Banner
Maintenance Detail 10/25/2009
The following systems were patched today between 8am and noon:
- sthelens
- baker
- Tahoma
- userweb
- purgatory
- styx
- hades
- gehenna
- moodle
- quixote
- mysql
- oraweb
- orcas
- vmhost1
- Alexandria
- BE1
- BE2
- BE3
- CBORDFSS (VENDOR DC)
- CLTACC1
- CLTACC2
- CMS
- DHCP-1
- DM-1 to DM-8
- EPO
- FE1
- FE2
- ILLIAD
- INTCHK (VM)
- KEEPER
- KRONOS (VENDOR DC)
- LENEL (VENDOR Security)
- MAURY2
- MBS1
- MBS2
- MBS3
- MEDIA
- MERLIN2
- MICROS (VENDOR DC)
- MSPROJECT
- ODYSSEY (VENDOR DC)
- PROJECTS
- SANJUAN
- UPSCA03
- VASHON
- VERONICA
- VIAWARP (VM)
- VMMON (VM for now)
- WEBSERVER1
- WEBSERVER2
- CISCOWORKS (VM)
[Complete] Maintenance Window 9/27/09
Updated 9/27/2009 at 2:30pm
All maintenance is completed as planned without any unexpected problems. Most services were available by noon and all services are available as of 2:30pm.
The next production maintenance window is Sunday, September 27th, from 8:00 AM to 4:00 PM.
All services may be intermittently or entirely unavailable from 8:00 AM to 4:00 PM, including:
- Personal and departmental file shares (on Alexandria and Merlin2)
- Database Applications: Cascade, FAMIS, Millennium, and Banner
[Completed] Provisioning changes scheduled to install 8/20 from 5:30-6 a.m.
Changes to the provisioning system housed in the Cascade database will be installed on 8/20 starting at 5:30 a.m., and it shouldn’t take more than half an hour to finish.
These changes are to support Moodle integration to AD.
Problems with provisioning should be reported to Carol White immediately.
6/28/09 Maintenance Window Details
See the post in the “Maintenance Windows” catagory for the public communication.
This month the Sophos PMX servers were patched with the latest Linux patches, and upgraded to the latest PureMessage version.
We also did the following non-recuring tasks:
- Upgraded Alexandria’s MD3000 Firmware
- Upgraded AntiVirus to EPO on Webserver1 and Webserver2
- Cleared stale VSS copies on SanJuan
Finally, all production Windows servers were patched:
- Alexandria
- BE1
- BE2
- BE3
- CBORDFSS
- CLTACC1
- CLTACC2
- CMS
- DHCP-1
- DM-1 to DM-8
- EPO
- FE1
- FE2
- ILLIAD
- INTCHK
- KEEPER
- KRONOS
- LENEL
- MAURY2
- MBS1
- MBS2
- MBS3
- MEDIA
- MERLIN2
- MICROS
- MSPROJECT
- ODYSSEY
- PROJECTS
- SANJUAN
- UPSCA03
- VASHON
- VERONICA
- VIAWARP
- VMMON
- WEBSERVER1
- WEBSERVER2
[resolved] Web forms was down this morning
Web forms was down this morning which included Cascade, Famis and Banner (a separate announcement has been posted to the Help Desk site for public viewing).
Patches were applied on the sanjuan server yesterday, and it wasn’t working after that. Paul fixed something in the configuration and bounced the server and now it’s working again.
[Resolved] Web Forms are Unavailable
[Update 6/1/2009 7:53 AM] Service has been restored.
Cascade, Banner and Famis web forms are experiencing errors. TS is working on this problem and will update with a resolution time when we know more.
5/31/09 Maintenance Details
See the post in the “Maintenance Windows” catagory for the public communication. This post is to expand on what servers were patched, and basic changes. All of the following patches were applied by noon.
The following windows servers were patched (Windows updates):
ALEXANDRIA
BE1
BE2
BE3
CLTACC1
CLTACC2
CMS
DHCP-1
DM-1 to DM-8
EPO
FE1
FE2
ILLIAD
INTCHK
KEEPER
MAURY2
MBS1
MBS2
MBS3
MEDIA
MERLIN2
PROJECTS
SANJUAN
VASHON
VERONICA
VIAWARP
VMMON
WEBSERVER1 (SP2 applied)
WEBSERVER2 (SP2 applied)
VMWare:
vmhost1
Linux (all available OS and Dell RAID FW/Drives as applicable):
orcas
tahoma
purgatory
styx
hades
gehenna
Additional changes on Sophos PMX servers:
Purgatory:
Turned Perc write cache on (write back), and changed linux readahead:
sudo blockdev –setra 8388608 /dev/sda
Rest:
policy on
adaptive read ahead