Author Archives: jhoover

{Pugetsound Website} Machforms upgrade, Wednesday Sept. 23, 2020 6 am – 7 am

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This is an announcement from Technology Services (TS). Please see details below.

Pugetsound website: Machforms upgrade

September 23, 2020 from 6 am – 7 am

REASON FOR IMPACT: Machforms will be upgraded to a newer version.

 

ADDITIONAL INFORMATION:

·         No outages to the Pugetsound.edu website are expected.

·         Any components that rely on Machforms may not work during the upgrade.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

For support questions please contact the TS Service Desk via phone at 253-879-8585.

[Tscommunications] {Server/Domain Controllers}: Planned Maintenance, Monday Sept. 21th, 2020: 5-7 p.m. [COMPLETE]

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Planned maintenance has been completed.

From: Henry Lee
Sent: Monday, September 21, 2020 9:45 AM
To: TS Communications
Subject: [Tscommunications] {Server/Domain Controllers}: Planned Maintenance, Monday Sept. 21th, 2020: 5-7 p.m.

 

This is an announcement from Technology Services (TS). Please see details below:

Server/Domain Controllers: Planned Maintenance on Server Domain Controllers [COMPLETE]

Monday, September 21, 2020 from 5-7 p.m.

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

 

·        Systems that rely on active directory credentials to login may fail intermittingly, this includes email, vdesk, and VPN.

 

REASON FOR IMPACT: There is a critical security vulnerability that needs to be patched.

 

ADDITIONAL INFORMATION:

·       Logins may fail intermittingly during the maintenance window.

·       Typically retrying will fix any failed login attempts

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.


For support questions please contact the TS Service Desk via phone at 253-879-8585.

{Network}: Primary Switch Replacements August 23 8 a.m. – 5 p.m. [COMPLETE]

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Our maintenance work has been completed.

 

This is an announcement from Technology Services (TS). Please see details below.

NETWORK: Primary Switch Replacements [COMPLETE]

Sunday, August 23, 2020 from 8 a.m. – 5 p.m.

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

            Internet access inbound and outbound

Campus file servers

Email and calendar

Canvas

pugetsound.edu

myPugetSound.edu  

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDesk

Various Puget Sound systems and applications

REASON FOR IMPACT: Network switches with known defects must be replaced to prevent unexpected outages.

 

ADDITIONAL INFORMATION:

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

{Network}: Primary Switch Replacements August 23 8 a.m. – 5 p.m.

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Our maintenance is taking longer than expected.  We expect to be done by 9 p.m.

From: Jared M Hoover
Sent: Thursday, August 20, 2020 4:35 PM
To: TS Communications
Cc: TS Maintblog
Subject: {Network}: Primary Switch Replacements August 23 8 a.m. – 5 p.m.

 

This is an announcement from Technology Services (TS). Please see details below.

NETWORK: Primary Switch Replacements

Sunday, August 23, 2020 from 8 a.m. – 5 p.m.

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

            Internet access inbound and outbound

Campus file servers

Email and calendar

Canvas

pugetsound.edu

myPugetSound.edu  

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDesk

Various Puget Sound systems and applications

REASON FOR IMPACT: Network switches with known defects must be replaced to prevent unexpected outages.

 

ADDITIONAL INFORMATION:

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

Primary Switch Replacements August 23 8 a.m. – 5 p.m.

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This is an announcement from Technology Services (TS). Please see details below.

NETWORK: Primary Switch Replacements

Sunday, August 23, 2020 from 8 a.m. – 5 p.m.

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

            Internet access inbound and outbound

Campus file servers

Email and calendar

Canvas

pugetsound.edu

myPugetSound.edu  

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDesk

Various Puget Sound systems and applications

REASON FOR IMPACT: Network switches with known defects must be replaced to prevent unexpected outages.

 

ADDITIONAL INFORMATION:

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun Aug 9, 6 a.m.-3 p.m. [COMPLETE]

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Our planned maintenance is now complete.

This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Planned Maintenance [COMPLETE]

Sunday, August 9, 2020 from 6 a.m.-3 p.m.

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

Campus file servers

Email and calendar

Canvas

pugetsound.edu

myPugetSound.edu  

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDESK

Various Puget Sound systems and applications

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine patch maintenance on our Puget Sound production servers.

ADDITIONAL INFORMATION:

·       The university network, internet access and wireless will NOT be affected.

·       Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{Phone} Planned Migration – Wednesday, July 15 2 p.m. – 5 p.m. [COMPLETE]

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Update: The planned migration has been completed.

 

This is an announcement from Technology Services (TS). Please see details below.

PHONE: Emergency Responder Migration

Wednesday, July 15, 2020 from 2:00 p.m. – 5:00 p.m. [COMPLETE]

REASON FOR IMPACT: Technology Services will be migrating part of our phone system to new servers to prepare for a system upgrade later this year.

 

ADDITIONAL INFORMATION:

·         These systems are redundant so no outages are expected.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

{Phone} Planned Migration – Wednesday, July 15 2 p.m. – 5 p.m.

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This is an announcement from Technology Services (TS). Please see details below.

PHONE: Emergency Responder Migration

Wednesday, July 15, 2020 from 2:00 p.m. – 5:00 p.m.

REASON FOR IMPACT: Technology Services will be migrating part of our phone system to new servers to prepare for a system upgrade later this year.

 

ADDITIONAL INFORMATION:

·         These systems are redundant so no outages are expected.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

{Windows Domain} System Upgrade – Sun June 28, 8 a.m. – 5 p.m. [COMPLETE]

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This is an announcement from Technology Services (TS). Please see details below.

Windows Domain: System Upgrade [COMPLETE]

Sunday, June 28 from 8 a.m. – 5 p.m.

REASON FOR IMPACT: Technology services will be retiring some of our domain controllers this weekend.

 

ADDITIONAL INFORMATION:

·         Some services may become unavailable or have slow logins while the work is being performed.

·         On campus network access may be slower while services are migrated.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

{Windows Domain} System Upgrade – Sun June 28, 8 a.m. – 5 p.m.

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This is an announcement from Technology Services (TS). Please see details below.

Windows Domain: System Upgrade

Sunday, June 28 from 8 a.m. – 5 p.m.

REASON FOR IMPACT: Technology services will be retiring some of our domain controllers this weekend.

 

ADDITIONAL INFORMATION:

·         Some services may become unavailable or have slow logins while the work is being performed.

·         On campus network access may be slower while services are migrated.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

{Identity Provider} System restart, Wed May 6, 11 a.m.-11:10 a.m. [COMPLETE]

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This is an announcement from Technology Services (TS). Please see details below.

Identity Provider: System restart [COMPLETE]

Wednesday, May 6, 2020 from 11 a.m.-11:10 a.m.

REASON FOR IMPACT: One of our identity systems is having issues and requires a reboot to resolve.

 

ADDITIONAL INFORMATION:

·         Logging into some applications will fail when the system is down.  Some library journals, Canvas, 25live and other applications will be impacted.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

{Identity Provider} System restart, Wed May 6, 11 a.m.-11:10 a.m.

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This is an announcement from Technology Services (TS). Please see details below.

Identity Provider: System restart

Wednesday, May 6, 2020 from 11 a.m.-11:10 a.m.

REASON FOR IMPACT: One of our identity systems is having issues and requires a reboot to resolve.

 

ADDITIONAL INFORMATION:

·         Logging into some applications will fail when the system is down.  Some library journals, Canvas, 25live and other applications will be impacted.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

{Domain Name Service} Planned Maintenance, Wed May 6, 6 a.m.-6:45 a.m. [COMPLETE]

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This is an announcement from Technology Services (TS). Please see details below.

Domain Name Service (DNS): Planned Maintenance [COMPLETE]

Wednesday, May 6, 2020 from 6 a.m.-6:45 a.m.

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be upgrading our DNS system.

 

ADDITIONAL INFORMATION:

·         Some pugetsound.edu sites may be unreachable momentarily during the maintenance window.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

{Domain Name Service} Planned Maintenance, Wed May 6, 6 a.m.-6:45 a.m.

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This is an announcement from Technology Services (TS). Please see details below.

Domain Name Service (DNS): Planned Maintenance

Wednesday, May 6, 2020 from 6 a.m.-6:45 a.m.

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be upgrading our DNS system.

 

ADDITIONAL INFORMATION:

·         Some pugetsound.edu sites may be unreachable momentarily during the maintenance window.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun Apr 19, 6 a.m.-11:15 p.m. [COMPLETE]

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This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Planned Maintenance [COMPLETE]

Sunday, April 19, 2020 from 6 a.m.-11:15 p.m.

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

Campus file servers

Email and calendar

Canvas

pugetsound.edu

myPugetSound.edu  

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDESK

Various Puget Sound systems and applications

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine patch maintenance on our Puget Sound production servers.

ADDITIONAL INFORMATION:

·       The university network, internet access and wireless will NOT be affected.

·       Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.