[Updated 9/26/13, 4:30 a.m.] The maintenance is now completed and service is restored.
[Original Post] The university’s wireless network will be unavailable Thursday, 9/26/13, between 4:00 and 5:00 a.m. We will be conducting necessary maintenance to ensure the best service possible. Thank you for your patience!
We believe the software fix installed this past weekend has resolved the issues experienced with the university’s wireless network in recent weeks. If you do experience any problems accessing or using the wireless network on campus, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu. Thank you for your patience as we worked to resolve these issues. We appreciate your support!
[Updated 9/22/13, 5:18 a.m.] The update is now complete and successfully installed.
[Original Post] A one-hour wireless outage is scheduled on Sunday, 9/22/13, between 4:00-5:00 a.m. We will be applying a special update designed by Aruba to fix the problem they detected, which is the cause of recent issues we have been experiencing.
[Updated 9/23/13, 2:25 p.m.] We believe the software fix installed this past weekend has resolved the issues experienced with the university’s wireless network in recent weeks. However, if you experience any problems accessing or using the wireless network on campus, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu. Thank you for your patience as we worked to resolve these issues.
[Original Post] We are working to address the current service issues with the wireless network that are being experienced campus-wide. Users are reporting the inability to connect to the wireless network or, if they are able to connect, experiencing speed issues. We realize this is very frustrating, and we apologize for the inconvenience. Thank you so much for your patience.
[Updated 9/23/13, 2:40 p.m.] We believe the software fix installed this past weekend has resolved the issues experienced with the university’s wireless network in recent weeks. If you do experience any problems accessing or using the wireless network on campus, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu. Thank you for your patience as we worked to resolve these issues.
[Original Post] We are working to address the current service issues with the wireless network in high traffic areas, particularly in Diversions Cafe and the Murray Boardroom in Wheelock Student Center. Users are reporting the inability to connect with the wireless or, if they are able to connect, being unable to access the Internet. We realize this is very frustrating, and we apologize for the inconvenience. We hope to resolve these issues soon and will post updates as we have them. Thank you so much for your patience!
[Updated 12:59 p.m.] The StudentFiles server has been refreshed which should resolve the types of issues reported earlier. Please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu if you experience any further problems. Thank you!
[Original Post] Some students and faculty have reported issues accessing their files on the StudentFiles server (aka Alexandria). This has also affected students who were using vDesk applications to access files on that server.
We are looking into the issue and hope to have a resolution shortly. We apologize for the inconvenience and thank you for your patience.
[Updated 9/13/13, 4:47 a.m.] The maintenance was completed at 4:45 a.m., and wireless network service was restored.
[Original Post] We will be applying a software update to our wireless network controllers Tuesday, 9/13, between 4:00 and 5:00 a.m. The wireless network will be unavailable while we conduct this necessary maintenance. Thank you.