HERMIONE had an unusually high CPU utilization (100%), and has for the past few days. This caused response times on Webmail become extrememly long, and the machine in general to become unresponsive. This was apparently caused by the presence of two FlexLM processes on the machine. Paul Monaghan gave me the history of this – he changed versions and apparently the old version did not get disabled.
Paul disabled the old version, and CPU utilitzation returned to more reasonable levels. Webmail response times lowered dramatically.