This is an announcement from Technology Services (TS). Please see details below.

SYSTEM: Phone – Maintenance for Secondary (Backup) System

June 6 from 9:00 a.m. to 3:00 p.m.

REASON FOR IMPACT: TS will be performing maintenance on our secondary (back-up) phone system as part of a larger effort to migrate our phone system to newer hardware. Since this maintenance only applies to the secondary (backup) system, there should be no impact to our phones during this window. However, in the event that the primary phone system experiences an unexpected issue during this window, there may be a phone outage while we get the secondary (backup) system back online.

ADDITIONAL INFORMATION:

·       In the event that we experience an unanticipated phone outage, TS will use this listserv to communicate information and provide updates.

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below:

PLANNED MAINTENANCE: PUGET SOUND SYSTEMS and APPLICATIONS

COMPLETE

SYSTEMS IMPACTED: the following systems were intermittently unavailable during the maintenance window.  

Campus file servers

Cascade

Email and calendar

Moodle

pugetsound.edu

myPugetSound.edu  

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

VPN

vDESK

Various Puget Sound systems and applications

DATE(s) of IMPACT: Sunday June 3rd, 6 a.m.- 3 p.m.

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS completed routine patch maintenance on our Puget Sound production servers.

ADDITIONAL INFORMATION:

The university network, internet access and wireless will NOT be affected.

Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below:

PLANNED MAINTENANCE: PUGET SOUND SYSTEMS and APPLICATIONS

Sunday June 3rd, 6 a.m. – 3 p.m.

SYSTEMS IMPACTED: the following systems will be intermittently unavailable during the maintenance window.  

Campus file servers

Cascade

Email and calendar

Moodle

pugetsound.edu

myPugetSound.edu  

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

VPN

vDESK

Various Puget Sound systems and applications

DATE(s) of IMPACT: Sunday June 3rd, 6 a.m.- 3 p.m.

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine patch maintenance on our Puget Sound production servers.

ADDITIONAL INFORMATION:

The university network, internet access and wireless will NOT be affected.

Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

myPugetSound: Planned Maintenance

COMPLETE

SYSTEM(S) IMPACTED: myPugetSound was intermittently unavailable for approximately 5 minutes. The impact should have been minimal to none.

REASON FOR IMPACT: A small number of users have received an error logging into the updated myPugetSound.  Technology Services is updating myPugetSound to resolve this error.

ADDITIONAL INFORMATION:

·         All other PeopleSoft Systems will be available.

·         For information on new features and updates to myPugetSound visit the project webpage

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

Voicemail: Phone Maintenance

Wednesday, May 2 – COMPLETE @ 5 p.m.

SYSTEM(S) IMPACTED: Accessing voicemail via the “messages button” on Cisco desk phones

REASON FOR IMPACT: Some users, when accessing voicemail via a physical Cisco desk phone, may have been told their PIN was incorrect. Technology Services has worked through the issue and believes the issue is resolved.  

ADDITIONAL INFORMATION:

·         If users are still experiencing issues related to this maintenance, please contact the TS Service Desk via phone at 253-879-8585.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

myPugetSound: Planned Maintenance

Wednesday, May 2 from 7:00 p.m.-7:05 p.m.

SYSTEM(S) IMPACTED: myPugetSound will be intermittently unavailable for approximately 5 minutes. The impact should be minimal to none.

REASON FOR IMPACT: A small number of users have received an error logging into the updated myPugetSound.  Technology Services is updating myPugetSound to resolve this error.

ADDITIONAL INFORMATION:

·         All other PeopleSoft Systems will be available.

·         For information on new features and updates to myPugetSound visit the project webpage

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

vDesk: Planned Maintenance

Monday, April 30 from 9:30 a.m.-10:30 a.m.

SYSTEM(S) IMPACTED: vDesk will be available during the maintenance window.

REASON FOR IMPACT:  Technology Services is adding computing resources to the vDesk environment.

ADDITIONAL INFORMATION:

·         Users should not be impacted during this maintenance window.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

myPugetSound: Planned Maintenance

Wednesday, April 25 from 7:00 p.m.-7:01 p.m.

SYSTEM(S) IMPACTED: myPugetSound will be unavailable for approximately 1 minute. The impact should be minimal to none.

REASON FOR IMPACT: A small number of users have received an error logging into the updated myPugetSound.  Technology Services is updating myPugetSound to resolve this error.

ADDITIONAL INFORMATION:

·         All other PeopleSoft Systems will be available.

·         For information on new features and updates to myPugetSound visit the project webpage

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

myPugetSound: Planned Maintenance – COMPLETE

SYSTEM(S) IMPACTED: The planned maintenance for myPugetSound has been completed and the system is now available for use.

REASON FOR IMPACT: myPugetSound has been updated to provide users with a better experience when logging in on mobile devices.

ADDITIONAL INFORMATION:

·         myPugetSound now has a new look and feel! Please clear your browser cache for the best experience.

·         For information on new features and updates to myPugetSound visit the project webpage.

·         If you have any problems accessing myPugetSound after this maintenance, please contact the Service Desk for support.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

PeopleSoft Human Resources/ myPS: System Issues – RESOLVED

Wednesday, April 18 from 8:00 a.m. to 8:20 a.m.

REASON FOR IMPACT: The system issue we experienced with PeopleSoft Human Resources was related to an archive log space issue and has been resolved. Technology Services is working on a strategy to prevent this issue from occurring again.

ADDITIONAL INFORMATION:

·       You should be able to log in to myPugetSound.edu with no issue. Please report any problems to the TS Service Desk at 253-879-8585.

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

PeopleSoft Human Resources/ myPS: System Issues

Wednesday, April 18 beginning at 8:00 a.m.

REASON FOR IMPACT: Technology Services is investigating a system issue with PeopleSoft Human Resources.

ADDITIONAL INFORMATION:

·       Currently we are seeing slow logins to myPugetSound.edu as a result of the issue that we are troubleshooting.

·       There is no estimated time to resolution at this moment, but TS is working on the issue.

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

Hello,

This is reminder from Technology Services regarding upcoming scheduled Patch Maintenance. Please see details below.

SCHEDULED MAINTENANCE:  PeopleSoft DEV and TST Environments

Thursday, April 12th:  Noon – 7p.m.

·         SYSTEMS IMPACTED:

o   DEV: All PeopleSoft DEV environments will be unavailable [PA91DEV, CS92DEV, FN92DEV, HR92DEV]

o  TST: All PeopleSoft TST environments will be unavailable [PA91TST, CS92TST, FN92TST, HR92TST]

·         REASON FOR IMPACT: 

o    Standard maintenance to maintain a secure, reliable environment

Please let us know if you have any questions or concerns.

This is an announcement from Technology Services (TS). Please see details below.

vDesk: Unplanned System Restart

Monday, April 9, 2018 from 8:30a – 9:00a

REASON FOR IMPACT: To resolve an issue with our vDesk environment Technology Services is going to restart the vDesk system.

ADDITIONAL INFORMATION:

·       During the restart the vDesk environment will be unavailable for use.

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.