Author Archives: jhoover

{KACE Ticketing System} System Maintenance Tue, Nov 24 4 pm – ~5 pm

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This is an announcement from Technology Services (TS). Please see details below.

KACE Ticketing System: System Maintenance

Tuesday, November 24 from 4 pm to approximately 5 pm

REASON FOR IMPACT: Our KACE ticketing system is having stability issues that cause it to be inaccessible to end users.  The software vendor will take the system down for maintenance to repair the system so it will run stable.

 

ADDITIONAL INFORMATION:

·         The maintenance is expected to take about an hour but it could take longer.  A notification will be sent out when the work is complete.

·         During the maintenance period the system will not be accessible via a web browser and any ticket updates will need to be put in after the maintenance is complete.

·         Email addresses that are forwarded to the ticketing system will be turned off and anything sent to them during the maintenance period will remain queued for review by the queue owners.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

{KACE Ticketing System} Emergency Maintenance Mon, Nov 23 2 pm – ~3 pm [CANCELLED]

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Our vendor was unable to schedule resources in the window provided.  We will be rescheduling for sometime tomorrow.  Thank you for your patience.

 

This is an announcement from Technology Services (TS). Please see details below.

KACE Ticketing System: Emergency Maintenance

Monday, November 23 from 2 pm to approximately 3 pm [CANCELLED]

REASON FOR IMPACT: Our KACE ticketing system is having stability issues that cause it to be inaccessible to end users.  The software vendor will take the system down for maintenance to repair the system so it will run stable.

 

ADDITIONAL INFORMATION:

·         The maintenance is expected to take about an hour but it could take longer.  A notification will be sent out when the work is complete.

·         During the maintenance period the system will not be accessible via a web browser and any ticket updates will need to be put in after the maintenance is complete.

·         Email addresses that are forwarded to the ticketing system will be turned off and anything sent to them during the maintenance period will remain queued for review by the queue owners.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

 

{KACE Ticketing System} Emergency Maintenance Mon, Nov 23 2 pm – ~3 pm

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This is an announcement from Technology Services (TS). Please see details below.

KACE Ticketing System: Emergency Maintenance

Monday, November 23 from 2 pm to approximately 3 pm

REASON FOR IMPACT: Our KACE ticketing system is having stability issues that cause it to be inaccessible to end users.  The software vendor will take the system down for maintenance to repair the system so it will run stable.

 

ADDITIONAL INFORMATION:

·         The maintenance is expected to take about an hour but it could take longer.  A notification will be sent out when the work is complete.

·         During the maintenance period the system will not be accessible via a web browser and any ticket updates will need to be put in after the maintenance is complete.

·         Email addresses that are forwarded to the ticketing system will be turned off and anything sent to them during the maintenance period will remain queued for review by the queue owners.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

 

{Phone} System Maintenance, Fri Nov 13, 1 p.m. – 5 p.m. [COMPLETE]

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This is an announcement from Technology Services (TS). Please see details below.

Phone: System Maintenance

Friday, November 13 1 p.m. – 5 p.m. [COMPLETE]

REASON FOR IMPACT: Technology Services will be installing security patches to our phone system.

 

ADDITIONAL INFORMATION:

·         Phones and voicemail will continue to operate normally during the maintenance window.

·         During the maintenance window there will be periods of time where the phone system will not be redundant.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

{KACE} System Maintenance – Thurs Nov 12, 6 a.m. – 8 a.m. [COMPLETE]

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This is an announcement from Technology Services (TS). Please see details below.

KACE Ticketing System: System Update

Thursday, November 12 from 6 a.m. – 8 a.m. [COMPLETE]

REASON FOR IMPACT: Technology Services will be updating our ticketing system (KACE) to the latest version.

 

ADDITIONAL INFORMATION:

·         Viewing, editing, and adding tickets will not be possible during the maintenance window.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

{Phone} System Maintenance, Fri Nov 13, 1 p.m. – 5 p.m.

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This is an announcement from Technology Services (TS). Please see details below.

Phone: System Maintenance

Friday, November 13 1 p.m. – 5 p.m.

REASON FOR IMPACT: Technology Services will be installing security patches to our phone system.

 

ADDITIONAL INFORMATION:

·         Phones and voicemail will continue to operate normally during the maintenance window.

·         During the maintenance window there will be periods of time where the phone system will not be redundant.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

{KACE} System Maintenance – Thurs Nov 12, 6 a.m. – 8 a.m.

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This is an announcement from Technology Services (TS). Please see details below.

KACE Ticketing System: System Update

Thursday, November 12 from 6 a.m. – 8 a.m.

REASON FOR IMPACT: Technology Services will be updating our ticketing system (KACE) to the latest version.

 

ADDITIONAL INFORMATION:

·         Viewing, editing, and adding tickets will not be possible during the maintenance window.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun Oct 11, 6 a.m.-3 p.m. [COMPLETE]

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Our planned maintenance event is now complete.

From: Kristen Spiese
Sent: Thursday, October 1, 2020 11:37 AM
To: TS Communications
Cc: TS Maintblog
Subject: {PUGETSOUND SYSTEMS}: Patch Maintenance, Sun Oct 11, 6 a.m.-3 p.m.

 

This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, October 11, 2020 from 6 a.m.-3 p.m. [COMPLETE]

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

Campus file servers

Email and calendar

Canvas

pugetsound.edu

myPugetSound.edu  

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDESK

Various Puget Sound systems and applications

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine patch maintenance on our Puget Sound production servers.

ADDITIONAL INFORMATION:

·       The university network, internet access and wireless will NOT be affected.

·       Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{Phone} Planned Maintenance, Wednesday Sept. 30, 2020 9 am – noon [COMPLETE]

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The planned maintenance has been completed successfully.

From: Jared M Hoover
Sent: Tuesday, September 29, 2020 1:31 PM
To: TS Communications
Subject: {Phone} Planned Maintenance, Wednesday Sept. 30, 2020 9 am – noon

 

This is an announcement from Technology Services (TS). Please see details below.

Phone: Planned Maintenance

Wednesday, September 30, 2020 from 9 am – noon [COMPLETE]

REASON FOR IMPACT: Our phone system management interfaces will be consolidated with the rest of our production systems.

 

ADDITIONAL INFORMATION:

·         Phones will continue to operate normally during the maintenance window.

·         During the consolidation there will be periods of time, approximately 30 minutes in length, where the phone system will not be redundant.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

For support questions please contact the TS Service Desk via phone at 253-879-8585.

{Phone} Planned Maintenance, Wednesday Sept. 30, 2020 9 am – noon

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This is an announcement from Technology Services (TS). Please see details below.

Phone: Planned Maintenance

Wednesday, September 30, 2020 from 9 am – noon

REASON FOR IMPACT: Our phone system management interfaces will be consolidated with the rest of our production systems.

 

ADDITIONAL INFORMATION:

·         Phones will continue to operate normally during the maintenance window.

·         During the consolidation there will be periods of time, approximately 30 minutes in length, where the phone system will not be redundant.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

For support questions please contact the TS Service Desk via phone at 253-879-8585.

{Pugetsound Website} Machforms upgrade, Wednesday Sept. 23, 2020 6 am – 7 am [COMPLETE]

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The planned upgrade is complete.

From: Jared M Hoover
Sent: Tuesday, September 22, 2020 4:26 PM
To: TS Communications
Subject: {Pugetsound Website} Machforms upgrade, Wednesday Sept. 23, 2020 6 am – 7 am

 

This is an announcement from Technology Services (TS). Please see details below.

Pugetsound website: Machforms upgrade

September 23, 2020 from 6 am – 7 am [COMPLETE]

REASON FOR IMPACT: Machforms will be upgraded to a newer version.

 

ADDITIONAL INFORMATION:

·         No outages to the Pugetsound.edu website are expected.

·         Any components that rely on Machforms may not work during the upgrade.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

For support questions please contact the TS Service Desk via phone at 253-879-8585.

{Pugetsound Website} Machforms upgrade, Wednesday Sept. 23, 2020 6 am – 7 am

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This is an announcement from Technology Services (TS). Please see details below.

Pugetsound website: Machforms upgrade

September 23, 2020 from 6 am – 7 am

REASON FOR IMPACT: Machforms will be upgraded to a newer version.

 

ADDITIONAL INFORMATION:

·         No outages to the Pugetsound.edu website are expected.

·         Any components that rely on Machforms may not work during the upgrade.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

For support questions please contact the TS Service Desk via phone at 253-879-8585.

[Tscommunications] {Server/Domain Controllers}: Planned Maintenance, Monday Sept. 21th, 2020: 5-7 p.m. [COMPLETE]

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Planned maintenance has been completed.

From: Henry Lee
Sent: Monday, September 21, 2020 9:45 AM
To: TS Communications
Subject: [Tscommunications] {Server/Domain Controllers}: Planned Maintenance, Monday Sept. 21th, 2020: 5-7 p.m.

 

This is an announcement from Technology Services (TS). Please see details below:

Server/Domain Controllers: Planned Maintenance on Server Domain Controllers [COMPLETE]

Monday, September 21, 2020 from 5-7 p.m.

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

 

·        Systems that rely on active directory credentials to login may fail intermittingly, this includes email, vdesk, and VPN.

 

REASON FOR IMPACT: There is a critical security vulnerability that needs to be patched.

 

ADDITIONAL INFORMATION:

·       Logins may fail intermittingly during the maintenance window.

·       Typically retrying will fix any failed login attempts

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.


For support questions please contact the TS Service Desk via phone at 253-879-8585.

{Network}: Primary Switch Replacements August 23 8 a.m. – 5 p.m. [COMPLETE]

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Our maintenance work has been completed.

 

This is an announcement from Technology Services (TS). Please see details below.

NETWORK: Primary Switch Replacements [COMPLETE]

Sunday, August 23, 2020 from 8 a.m. – 5 p.m.

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

            Internet access inbound and outbound

Campus file servers

Email and calendar

Canvas

pugetsound.edu

myPugetSound.edu  

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDesk

Various Puget Sound systems and applications

REASON FOR IMPACT: Network switches with known defects must be replaced to prevent unexpected outages.

 

ADDITIONAL INFORMATION:

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

{Network}: Primary Switch Replacements August 23 8 a.m. – 5 p.m.

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Our maintenance is taking longer than expected.  We expect to be done by 9 p.m.

From: Jared M Hoover
Sent: Thursday, August 20, 2020 4:35 PM
To: TS Communications
Cc: TS Maintblog
Subject: {Network}: Primary Switch Replacements August 23 8 a.m. – 5 p.m.

 

This is an announcement from Technology Services (TS). Please see details below.

NETWORK: Primary Switch Replacements

Sunday, August 23, 2020 from 8 a.m. – 5 p.m.

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

            Internet access inbound and outbound

Campus file servers

Email and calendar

Canvas

pugetsound.edu

myPugetSound.edu  

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDesk

Various Puget Sound systems and applications

REASON FOR IMPACT: Network switches with known defects must be replaced to prevent unexpected outages.

 

ADDITIONAL INFORMATION:

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.