Author Archives: jhoover

{PRINTING}: PaperCut Planned Maintenance, Thurs, Mar 21, 7:00 a.m. – 9:00 a.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Printing: PaperCut Planned Maintenance

Thursday, March 21 | 7:00 a.m. – 9:00 a.m.

SYSTEMS IMPACTED: 

REASON FOR MAINTENANCE:

  • To ensure a secure, reliable computing environment, TS will be installing security updates on our PaperCut system.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, the following functions that rely on PaperCut will be impacted:

    • Printing

    • Scanning

    • Faxing

    • Managing the balance on your PaperCut account

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{WELCOME CENTER NETWORK}: Planned Maintenance, Tuesday, Mar 19, 10:00 p.m. – 10:30 p.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Welcome Center Network: Planned Maintenance

Tuesday, March 19 | 10:00 p.m. – 10:30 p.m.

SYSTEMS IMPACTED: 

  • Welcome Center network (WiFi, Phones, Ethernet).

REASON FOR MAINTENANCE:

  • To resolve a Power over Ethernet (PoE) outage, Technology Services will be upgrading the firmware on network switches in the Welcome Center.

 

WHAT YOU SHOULD KNOW:

  • This outage will only affect the Welcome Center. Other parts of campus will not be affected.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND NETWORK}: Planned Routing Changes, Tuesday, Feb 20, 5:00 a.m. – 6:00 a.m. [COMPLETE]

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

SYSTEMS IMPACTED: 

  • None

DATE OF IMPACT: 

  • Tuesday, February 20 | 5 a.m. –  6 a.m. [COMPLETE]

REASON FOR MAINTENANCE:

  • To ensure a secure, reliable computing environment, TS will be making routing changes to our internal network.

 

WHAT YOU SHOULD KNOW:

  • No network outages or downtime are expected from the routing changes being made.

  • Security Services will remain reachable at 253-879-3311 during this time.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND NETWORK}: Planned Routing Changes, Tuesday, Feb 20, 5:00 a.m. – 6:00 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

SYSTEMS IMPACTED: 

  • None

DATE OF IMPACT: 

  • Tuesday, February 20 | 5 a.m. –  6 a.m.

REASON FOR MAINTENANCE:

  • To ensure a secure, reliable computing environment, TS will be making routing changes to our internal network.

 

WHAT YOU SHOULD KNOW:

  • No network outages or downtime are expected from the routing changes being made.

  • Security Services will remain reachable at 253-879-3311 during this time.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{FIREWALL, NETWORK, WIFI, PHONES} Planned Campus Maintenance – Wed 2/14 5:30 a.m. – 7 a.m. [COMPLETE]

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound campus community,

Technology Services (TS) will perform critical maintenance to our campus core network as we continue to transition the university to a more modern network. During this time, network connectivity on and off campus will be intermittently unavailable as we make routing changes to our firewall and internal network.

Firewall, Network, WiFi, Phones, Internet: On Campus Network Maintenance

Wednesday, February 14 | 5:30 a.m. –  7 a.m. [COMPLETE]

WHAT YOU SHOULD KNOW: 

  • Internet access will be intermittently unavailable as routing changes are implemented.

  • Systems requiring Internet connectivity on the Puget Sound campus, such as phones, will be intermittently unavailable.

  • Blue emergency towers will be intermittently unavailable during the maintenance window.

  • Outages are expected to last no more than a few minutes.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

CORRECTION: {FIREWALL, NETWORK, WIFI, PHONES} Planned Campus Maintenance – Wed 2/14 5:30 a.m. – 7 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound campus community,

Technology Services (TS) will perform critical maintenance to our campus core network as we continue to transition the university to a more modern network. During this time, network connectivity on and off campus will be intermittently unavailable as we make routing changes to our firewall and internal network.

Firewall, Network, WiFi, Phones, Internet: On Campus Network Maintenance

Wednesday, February 14 | 5:30 a.m. –  7 a.m.

WHAT YOU SHOULD KNOW: 

  • Internet access will be intermittently unavailable as routing changes are implemented.

  • Systems requiring Internet connectivity on the Puget Sound campus, such as phones, will be intermittently unavailable.

  • Blue emergency towers will be intermittently unavailable during the maintenance window.

  • Outages are expected to last no more than a few minutes.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{FIREWALL, NETWORK, WIFI, PHONES} Planned Campus Maintenance – Wed 2/14 5:30 a.m. – 7 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound campus community,

Technology Services (TS) will perform critical maintenance to our campus core network as we continue to transition the university to a more modern network. During this time, network connectivity on and off campus will be intermittently unavailable as we make routing changes to our firewall and internal network.

Firewall, Network, WiFi, Phones, Internet: On Campus Network Maintenance

Tuesday, February 14 | 5:30 a.m. –  7 a.m.

WHAT YOU SHOULD KNOW: 

  • Internet access will be intermittently unavailable as routing changes are implemented.

  • Systems requiring Internet connectivity on the Puget Sound campus, such as phones, will be intermittently unavailable.

  • Blue emergency towers will be intermittently unavailable during the maintenance window.

  • Outages are expected to last no more than a few minutes.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{THOMPSON NETWORK} Battery Backup Replacement – Tuesday 2/13/24 7:15 a.m. – 7:45 a.m. [COMPLETE]

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Planned Maintenance: Thompson Battery Backup Replacement

Tuesday, February 13 | 7:15 a.m. – 7:45 a.m. [COMPLETE]

REASON FOR MAINTENANCE: 

  • Technology Services will replace the battery backup system that provides power to networking equipment that services the first floor of Thompson.

 

WHAT YOU SHOULD KNOW:

  • Network, WiFi, and phone connectivity will be temporarily unavailable on the first floor of Thompson during the maintenance window.

  • Actual downtime is expected to last no longer than 15 minutes.

  • The remaining floors of Thompson will not be affected by the maintenance.

  • Oppenheimer Cafe will not be affected by the maintenance.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{THOMPSON NETWORK} Battery Backup Replacement – Tuesday 2/13/24 7:15 a.m. – 7:45 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Planned Maintenance: Thompson Battery Backup Replacement

Tuesday, February 13 | 7:15 a.m. – 7:45 a.m.

REASON FOR MAINTENANCE: 

  • Technology Services will replace the battery backup system that provides power to networking equipment that services the first floor of Thompson.

 

WHAT YOU SHOULD KNOW:

  • Network, WiFi, and phone connectivity will be temporarily unavailable on the first floor of Thompson during the maintenance window.

  • Actual downtime is expected to last no longer than 15 minutes.

  • The remaining floors of Thompson will not be affected by the maintenance.

  • Oppenheimer Cafe will not be affected by the maintenance.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun Feb 11, 6 a.m.-6 p.m. [COMPLETE]

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, February 11 @ 6 a.m. – 6 p.m. [COMPLETE]

SYSTEMS IMPACTED: 

  • Campus file servers

  • myPugetSound.edu

  • PeopleSoft Human Resources

  • PeopleSoft Financials

  • PeopleSoft Campus Solutions

  • vDesk

  • Various Puget Sound systems and applications

REASON FOR IMPACT:

  • To ensure a secure, reliable computing environment, TS will be completing routine patch maintenance on our Puget Sound production servers.

 

ADDITIONAL INFORMATION:

  • The university network, internet access, and wireless will NOT be affected.

  • Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{FIREWALL, NETWORK, WIFI, PHONES} Planned Campus Maintenance – Thu 2/8 5 a.m. – 7 a.m. {RESCHEDULED – DATE PENDING}

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound campus community,

Technology Services (TS) will perform critical maintenance to our campus core network as we continue to transition the university to a more modern network. During this time, network connectivity on and off campus will be intermittently unavailable as we make routing changes to our firewall and internal network.

Firewall, Network, WiFi, Phones, Internet: On Campus Network Maintenance

Thursday, February 8 | 5 a.m. –  7 a.m. {RESCHEDULED – DATE PENDING}

WHAT YOU SHOULD KNOW: 

  • Internet access will be intermittently unavailable as routing changes are implemented.

  • Systems requiring Internet connectivity on the Puget Sound campus, such as phones, will be intermittently unavailable.

  • Blue emergency towers will be intermittently unavailable during the maintenance window.

  • Outages are expected to last no more than a few minutes.

  • Due to unforeseen issues this will be rescheduled.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND NETWORK}: Warner Network Switch Replacement – Friday 1/26/24 8 a.m. – noon

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Planned Maintenance: Warner Network Switch Replacement

Friday, January 26 | 8 a.m. – noon

REASON FOR MAINTENANCE: 

  • Technology Services will replace the distribution switch that provides network services to Warner gym.

 

WHAT YOU SHOULD KNOW:

  • Network and WiFi connectivity will be temporarily unavailable in Warner while the network switch is being replaced.

  • Actual downtime is expected to last no longer than 30 minutes.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND NETWORK}: Greek House Unit B (ΣΑΕ) Switch Reboot – Tuesday 1/23/24 noon – 12:30 p.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Planned Maintenance: Greek House Unit B (ΣΑΕ) Switch Reboot

Tuesday, January 23 | noon – 12:30 p.m.

REASON FOR MAINTENANCE: 

  • Technology Services needs to reset the switch in the Greek house Unit B (ΣΑΕ) to resolve a memory condition.

 

WHAT YOU SHOULD KNOW:

  • Network and WiFi connectivity will be temporarily unavailable in Greek house Unit B (ΣΑΕ) during the maintenance window.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{NETWORK, WIFI, PHONES} Planned Campus Maintenance – Tue, Jan 2 – Fri, Jan 12

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound campus community,

Technology Services (TS) will perform critical maintenance to our campus network as we continue to transition the university to a more modern network. During this time, network connectivity on campus will be intermittently unavailable on a building by building basis as various components are moved to the new network infrastructure. No full campus outages are planned.

Network, WiFi, and Phones: On Campus Network Maintenance

Tuesday, January 2 – Friday, January 12

WHAT YOU SHOULD KNOW: 

  • Work will be done one building at a time. Some buildings and houses are connected through multiple locations and may experience multiple outages.

  • Outages are expected to be short in duration, up to a few minutes, as the equipment moves occur.

  • Outages longer than a few minutes are not expected.

  • No full campus outages are planned.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{NETWORK, WIFI, PHONES} Planned Campus Maintenance – Monday 12/18/23 6:00 p.m. – 9:00 p.m. [COMPLETE]

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound campus community,

Technology Services (TS) will perform critical maintenance to our campus core network as we continue to transition the university to a more modern network. During this time, network connectivity on and off campus will be intermittently unavailable as various components are moved to the new core network infrastructure.

Network, WiFi, and Phones: On Campus Network Maintenance

Monday, December 18 | 6 p.m. –  9 p.m. [COMPLETE]

WHAT YOU SHOULD KNOW: 

  • All on campus network connectivity, including access to systems hosted on campus, such as myPugetSound and network shares, as well as Internet, will be intermittently unavailable.

  • Systems requiring network connectivity on the Puget Sound campus, such as physical phones and printers, will be intermittently unavailable.

  • GlobalProtect VPN will be intermittently unavailable. 

  • Internet access (WiFi and Ethernet) will be intermittently unavailable.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu