Author Archives: jhoover

{HOWARTH GROUND FLOOR WI-FI}: Planned Maintenance, Thurs, Oct 30, 6:00 a.m. – 7:30 a.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Howarth Ground Floor Wi-Fi: Planned Maintenance

Thursday, October 30 | 6:00 a.m. – 7:30 a.m.

SYSTEMS IMPACTED: 

  • Howarth Ground Floor Wi-Fi

 REASON FOR MAINTENANCE:

  • Technology Services will be replacing some Wi-Fi access points on the ground floor of Howarth Hall to improve coverage.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, some Wi-Fi network connections on the ground floor of Howarth will go offline for approximately 30 minutes.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{WYATT FIRST FLOOR WI-FI}: Planned Maintenance, Tue, Oct 28, 6:00 a.m. – 7:30 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Wyatt First Floor Wi-Fi: Planned Maintenance

Tuesday, October 28 | 6:00 a.m. – 7:30 a.m.

SYSTEMS IMPACTED: 

  • Wyatt First Floor Wi-Fi

 REASON FOR MAINTENANCE:

  • Technology Services will be reconfiguring Wi-Fi access points on the first floor of Wyatt Hall to improve coverage.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, some Wi-Fi network connections on the first floor of Wyatt will go offline for approximately 30 minutes.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{SMITH NETWORK}: Planned Maintenance, Thurs, Oct 23, 6:00 a.m. – 7:30 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Smith Hall Network: Planned Maintenance

Thursday, October 23 | 6:00 a.m. – 7:30 a.m.

SYSTEMS IMPACTED: 

  • Smith Hall Network (Wi-Fi, Phones, Ethernet)

REASON FOR MAINTENANCE:

  • Technology Services will be reconfiguring network switches in Smith Hall to improve reliability.

 

WHAT YOU SHOULD KNOW:

  • No end user impacts are expected as a result of this work.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{WYATT FIRST FLOOR NETWORK}: Planned Maintenance, Thurs, Oct 23, 6:00 a.m. – 7:30 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Wyatt First Floor Network: Planned Maintenance

Thursday, October 23 | 6:00 a.m. – 7:30 a.m.

SYSTEMS IMPACTED: 

  • Wyatt First Floor Network

REASON FOR MAINTENANCE:

  • Technology Services will be replacing a battery backup system.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, some wired and Wi-Fi connections on the first floor of Wyatt will go offline for approximately 15 minutes.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{WYATT FIRST FLOOR NETWORK}: Planned Maintenance, Thurs, Oct 16, 6:00 a.m. – 7:30 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Wyatt First Floor Network: Planned Maintenance

Thursday, October 16 | 6:00 a.m. – 7:30 a.m.

SYSTEMS IMPACTED: 

  • Wyatt First Floor Network

REASON FOR MAINTENANCE:

  • Technology Services will be replacing a battery backup system.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, some wired and Wi-Fi connections on the first floor of Wyatt will go offline for approximately 15 minutes.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{FIELDHOUSE WI-FI}: Planned Maintenance, Wed, Oct 15, 6:00 a.m. – 7:30 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Fieldhouse Wi-Fi: Planned Maintenance

Wednesday, October 15 | 6:00 a.m. – 7:30 a.m.

SYSTEMS IMPACTED: 

  • Fieldhouse WiFi

 REASON FOR MAINTENANCE:

  • Technology Services will be reconfiguring Wi-Fi access points in the Fieldhouse to improve coverage in the dance studio.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, some Wi-Fi network connections in Fieldhouse will go offline for approximately 30 minutes.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND SYSTEMS}: Patch Maintenance – Sun, Oct 12, 6 a.m.-6 p.m. [COMPLETE]

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, October 12 @ 6 a.m. – 6 p.m. [COMPLETE]

SYSTEMS IMPACTED: 

  • Campus file servers

  • myPugetSound.edu

  • PeopleSoft Human Resources

  • PeopleSoft Financials

  • PeopleSoft Campus Solutions

  • vDesk

  • Various Puget Sound systems and applications

REASON FOR IMPACT:

  • To ensure a secure, reliable computing environment, TS will be completing routine patch maintenance on our Puget Sound production servers.

 

ADDITIONAL INFORMATION:

  • The university network, internet access, and wireless will NOT be affected.

  • Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

[COMPLETE] {CAMPUS INTERNET}: Planned Maintenance, Wed, Oct 8, 6 a.m. – 8 a.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Network Security Devices (Firewalls): Planned Maintenance

Wednesday, October 8 | 6:00 a.m. – 8:00 a.m. [COMPLETE]

WHAT YOU SHOULD KNOW:

  • A brief internet outage of a minute or two can occur when failing between Internet Service Providers (ISPs) and firewalls.

  • Numerous failovers will take place during the maintenance window.

  • Security Services will remain reachable at (253) 879-3311 during this time.

SYSTEMS IMPACTED: 

  • Inbound and outbound internet access 

  • GlobalProtect VPN

  • Systems requiring Internet connectivity on campus, such as Zoom phones and blue pole emergency towers

REASON FOR MAINTENANCE:

  • Technology Services is testing failovers between our ISPs and firewalls.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{FIELDHOUSE WI-FI}: Planned Maintenance, Tue, Oct 7, 6:00 a.m. – 7:30 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Fieldhouse Wi-Fi: Planned Maintenance

Tuesday, October 7 | 6:00 a.m. – 7:30 a.m.

SYSTEMS IMPACTED: 

  • Fieldhouse WiFi

 REASON FOR MAINTENANCE:

  • Technology Services will be reconfiguring Wi-Fi access points in the Fieldhouse to improve coverage in the dance studio.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, some Wi-Fi network connections in Fieldhouse will go offline for approximately 30 minutes.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{CAMPUS INTERNET}: Planned Maintenance, Wed, Oct 8, 6 a.m. – 8 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Network Security Devices (Firewalls): Planned Maintenance

Wednesday, October 8 | 6:00 a.m. – 8:00 a.m.

WHAT YOU SHOULD KNOW:

  • A brief internet outage of a minute or two can occur when failing between Internet Service Providers (ISPs) and firewalls.

  • Numerous failovers will take place during the maintenance window.

  • Security Services will remain reachable at (253) 879-3311 during this time.

SYSTEMS IMPACTED: 

  • Inbound and outbound internet access 

  • GlobalProtect VPN

  • Systems requiring Internet connectivity on campus, such as Zoom phones and blue pole emergency towers

REASON FOR MAINTENANCE:

  • Technology Services is testing failovers between our ISPs and firewalls.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{CAMPUS INTERNET}: Planned Maintenance, Thurs, Sept 25, 6 a.m. – 8 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Network Security Devices (Firewalls): Planned Maintenance

Thursday, September 25 | 6:00 a.m. – 8:00 a.m.

WHAT YOU SHOULD KNOW:

  • A brief internet outage of a minute or two can occur when failing between Internet Service Providers (ISPs) and firewalls.

  • Numerous failovers will take place during the maintenance window.

  • Security Services will remain reachable at (253) 879-3311 during this time.

SYSTEMS IMPACTED: 

  • Inbound and outbound internet access 

  • GlobalProtect VPN

  • Systems requiring Internet connectivity on campus, such as Zoom phones and blue pole emergency towers

REASON FOR MAINTENANCE:

  • Technology Services is upgrading our primary ISP connection.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu


{FACILITIES B, GREEK UNITS A, D, F, H NETWORK}: Planned Maintenance, Thurs, September 11, 6:00 a.m. – 9:30 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Facilities Building B, Greek Row Units A, D, F & H Network: Planned Maintenance

Thursday, September 11 | 6:00 a.m. – 9:30 a.m.

SYSTEMS IMPACTED: 

  • Facilities B Network 6:00 – 7:30 a.m.

  • Unit A Network 6:00 – 7:30 a.m.

  • Unit D Network 6:00 – 7:30 a.m.

  • Unit F Network 9:00 – 9:30 a.m.

  • Unit H Network 6:00 – 7:30 a.m.

REASON FOR MAINTENANCE:

  • Technology Services will be restarting network switches.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, wired and Wi-Fi network connections the areas listed under systems impacted will go down for approximately 5-10 minutes.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{CAMPUS INTERNET}: Planned Maintenance, Wed, Sept 10, 6 a.m. – 7 a.m. [COMPLETE]

Posted on by
 

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Network Security Devices (Firewalls): Planned Maintenance

Wednesday, September 10 | 6:00 a.m. – 7:00 a.m. [COMPLETE]

WHAT YOU SHOULD KNOW:

  • A brief internet outage of a minute or two can occur when failing between Internet Service Providers (ISPs).

  • Approximately three failovers will take place during the maintenance window.

  • Security Services will remain reachable at (253) 879-3311 during this time.

SYSTEMS IMPACTED: 

  • Inbound and outbound internet access 

  • GlobalProtect VPN

  • Systems requiring Internet connectivity on campus, such as Zoom phones and blue pole emergency towers

REASON FOR MAINTENANCE:

  • Technology Services is reconfiguring how our ISPs are connected to our network to prepare for an upgrade later this month.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{CAMPUS INTERNET}: Planned Maintenance, Wed, Sept 10, 6 a.m. – 7 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Network Security Devices (Firewalls): Planned Maintenance

Wednesday, September 10 | 6:00 a.m. – 7:00 a.m.

WHAT YOU SHOULD KNOW:

  • A brief internet outage of a minute or two can occur when failing between Internet Service Providers (ISPs).

  • Approximately three failovers will take place during the maintenance window.

  • Security Services will remain reachable at (253) 879-3311 during this time.

SYSTEMS IMPACTED: 

  • Inbound and outbound internet access 

  • GlobalProtect VPN

  • Systems requiring Internet connectivity on campus, such as Zoom phones and blue pole emergency towers

REASON FOR MAINTENANCE:

  • Technology Services is reconfiguring how our ISPs are connected to our network to prepare for an upgrade later this month.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{CERAMICS, KITTREDGE, 1514 N ALDER NETWORK}: Planned Maintenance, Thu, Aug 14, 6:00 a.m. – 7:30 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Ceramics, Kittredge, 1514 N Alder Network: Planned Maintenance

Thursday, August 14 | 6:00 a.m. – 7:30 a.m.

SYSTEMS IMPACTED: 

  • Ceramics Network

  • Kittredge Network

  • 1514 N Alder Network

REASON FOR MAINTENANCE:

  • Technology Services will be upgrading firmware on network switches.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, wired and Wi-Fi network connections in Ceramics, Kittredge, and 1514 N Alder will go offline for approximately 30 minutes.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu