Author Archives: jhoover

{MUSIC NETWORK}: Planned Maintenance, Thurs, Apr 3, 6:30 a.m. – 7:30 a.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Music Network: Planned Maintenance

Thursday, April 3 | 6:30 a.m. – 7:30 a.m.

SYSTEMS IMPACTED: 

  • Music Network

REASON FOR MAINTENANCE:

  • Technology Services will be replacing a battery backup system.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, Wi-Fi connections in the Music building will go offline for approximately 15 minutes.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{VARIOUS LOCATIONS NETWORK}: Planned Maintenance, Thu, Mar 27, 6:00 a.m. – 8:00 a.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Various Campus Locations, Network: Planned Maintenance

Thursday, March 27 | 6:00 a.m. – 8:00 a.m.

SYSTEMS IMPACTED: 

  • Harrington-Schiff Network

  • Oppenheimer-Smith Network

  • Trimble Network

  • Unit B Network

  • Harned-Thompson Network

  • Music Network

REASON FOR MAINTENANCE:

  • Technology Services will be restarting some network equipment in the locations listed above to correct a network management issue.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, some wired and Wi-Fi network connections in the locations listed under systems impacted will go offline for approximately 15 minutes.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{MUSIC, FIELDHOUSE, WYATT NETWORK}: Planned Maintenance, Tue, Mar 25, 6:30 a.m. – 8:00 a.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Music, Fieldhouse, Wyatt: Planned Maintenance

Tuesday, March 25 | 6:30 a.m. – 8:00 a.m.

SYSTEMS IMPACTED: 

  • Music Network

  • Fieldhouse Network

  • Wyatt Network

REASON FOR MAINTENANCE:

  • Technology Services will be restarting some network equipment in the Fieldhouse and Wyatt Hall to correct a network switch management issue. The Music building will be getting new battery systems installed that provide stable power to network switches.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, some wired and Wi-Fi network connections in the locations listed under systems impacted house will go offline for approximately 15 minutes.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{LIBRARY WI-FI NETWORK}: Planned Maintenance, Thu, Mar 20, 10 a.m. – 12 p.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Library Wireless Network: Planned Maintenance

Thursday, March 20, 2025 | 10 a.m. – 12 p.m.

SYSTEMS IMPACTED: 

  • Library Wi-Fi

REASON FOR MAINTENANCE:

  • The changes made to the Campus Wireless Network on Tuesday, March 18 were unsuccessful and were rolled back to the previous state.

  • To resolve the issues encountered, TS will be making changes to the Network Access Control system in the Library. All Wireless Networks in the Library will be unavailable during the maintenance window. 

 

WHAT YOU SHOULD KNOW:

  • Campus and Guest Access Wireless Networks in the Library will not be available during the maintenance window. 

  • Computers and other devices connected to the Wired Network will still have access. 

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{WYATT NETWORK}: Planned Maintenance, Tue, Mar 18, 6:30 a.m. – 7:30 a.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Wyatt Network: Planned Maintenance

Tuesday, March 18 | 6:30 a.m. – 7:30 a.m.

SYSTEMS IMPACTED: 

  • Wyatt Network

REASON FOR MAINTENANCE:

  • Technology Services will be upgrading firmware on network switches to resolve an issue with occasional outages on the second floor of Wyatt.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, wired and Wi-Fi network connections on the second floor of Wyatt will go down for approximately 30 minutes.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{WYATT NETWORK}: Planned Maintenance, Thu, Mar 13, 6:30 a.m. – 7:30 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Wyatt Network: Planned Maintenance

Thursday, March 13 | 6:30 a.m. – 7:30 a.m.

SYSTEMS IMPACTED: 

  • Wyatt Network

REASON FOR MAINTENANCE:

  • Technology Services will be upgrading firmware on network switches to resolve an issue with occasional outages on the second floor of Wyatt.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, wired and Wi-Fi network connections on the second floor of Wyatt will go down for approximately 30 minutes.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{MCINTYRE 3RD FLOOR NETWORK}: Planned Maintenance, Thurs, Mar 6, 6:00 a.m. – 7:30 a.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

McIntyre 3rd Floor Network: Planned Maintenance

Thursday, March 6 | 6:00 a.m. – 7:30 a.m.

SYSTEMS IMPACTED: 

  • McIntyre 3rd Floor Network (Wi-Fi, Phones, Ethernet)

REASON FOR MAINTENANCE:

  • Technology Services will be replacing a faulty network switch.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, wired and Wi-Fi network connections on the 3rd floor of McIntyre will go offline.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{ALPHA PHI UNIT C NETWORK}: Planned Maintenance, Wed, Mar 5, 6:30 a.m. – 7:30 a.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Alpha Phi Unit C: Planned Maintenance

Wednesday, March 5 | 6:30 a.m. – 7:30 a.m.

SYSTEMS IMPACTED: 

  • Alpha Phi Unit C Network

REASON FOR MAINTENANCE:

  • Technology Services will be restarting all network equipment in the Alpha Phi Unit C house to resolve a network switch management issue.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, all wired and Wi-Fi network connections in the Alpha Phi Unit C house will go offline for approximately 15 minutes.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{WYATT NETWORK}: Planned Maintenance, Mon, Feb 24, 6:00 a.m. – 7:30 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Wyatt Network: Planned Maintenance

Monday, February 24 | 6:00 a.m. – 7:30 a.m.

SYSTEMS IMPACTED: 

  • Wyatt Network

REASON FOR MAINTENANCE:

  • Technology Services will be replacing a failing battery backup system.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, wired and Wi-Fi network connections on the second floor of Wyatt will go down for approximately 15 minutes.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun, Feb 9, 6 a.m.-6 p.m. [COMPLETE]

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, February 9 @ 6 a.m. – 6 p.m. [COMPLETE]

SYSTEMS IMPACTED: 

  • Campus file servers

  • myPugetSound.edu

  • PeopleSoft Human Resources

  • PeopleSoft Financials

  • PeopleSoft Campus Solutions

  • vDesk

  • Various Puget Sound systems and applications

  • Network connections to campus buildings (limited to 6 a.m. – 8 a.m.)

REASON FOR IMPACT:

  • To ensure a secure, reliable computing environment, TS will be completing routine patch maintenance on our Puget Sound production servers.

 

ADDITIONAL INFORMATION:

  • Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

Subject: {PUGETSOUND NETWORK}: Planned Maintenance, Wed, Jan 29, 6:00 a.m. – 7:00 a.m. [COMPLETE]

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Puget Sound Network: Planned Maintenance

Wednesday, January 29 | 6:00 a.m. – 7:00 a.m. [COMPLETE]

SYSTEMS IMPACTED: 

  • Puget Sound Network

REASON FOR MAINTENANCE:

  • Technology Services will be reconfiguring a failover protocol on the network.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, the network may be intermittently unavailable.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND NETWORK}: Planned Maintenance, Wed, Jan 29, 6:00 a.m. – 7:00 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Puget Sound Network: Planned Maintenance

Wednesday, January 29 | 6:00 a.m. – 7:00 a.m.

SYSTEMS IMPACTED: 

  • Puget Sound Network

REASON FOR MAINTENANCE:

  • Technology Services will be reconfiguring a failover protocol on the network.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, the network may be intermittently unavailable.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{WHEELOCK NETWORK}: Planned Maintenance, Thurs, Jan 16, 6:00 a.m. – 7:30 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Wheelock Network: Planned Maintenance

Thursday, January 16 | 6:00 a.m. – 7:30 a.m.

SYSTEMS IMPACTED: 

  • Wheelock Network (Wi-Fi, Phones, Ethernet)

REASON FOR MAINTENANCE:

  • Technology Services will be replacing a faulty network switch.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, some wired and Wi-Fi network connections in Wheelock will go offline.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{CAMPUS NETWORK}: Planned Maintenance, Mon, Dec 30, 9:00 a.m. – 3:00 p.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Campus Network: Planned Maintenance

Monday, December 30 | 9:00 a.m. – 3:00 p.m.

SYSTEMS IMPACTED: 

  • Various Puget Sound systems and applications (9 a.m. – 11 a.m.)

  • Wired and wireless network in all campus buildings 

  • Physical phones in all campus buildings

  • Blue emergency towers

REASON FOR MAINTENANCE:

  • Firmware upgrades will be installed on network switches to ensure a secure, reliable computing environment 

  • Network switches will be rebooted as part of the firmware upgrade process

 

WHAT YOU SHOULD KNOW:

  • During the full maintenance window, short network outages at different times will occur on a rolling basis building by building throughout campus 

  • Between 9 a.m. – 11 a.m., various Puget Sound systems and applications will be intermittently unavailable from off-campus networks

  • Card swipe access to the buildings have a local cache and will continue to function

  • Security Services will remain reachable at (253) 879-3311

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. For urgent issues during the holiday closure from Dec. 23 – Jan. 1, please contact Security Services at (253) 879-3311.

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun, Dec 15, 6 a.m.-6 p.m. [COMPLETE]

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, December 15 @ 6 a.m. – 6 p.m. [COMPLETE]

SYSTEMS IMPACTED: 

  • Campus file servers

  • myPugetSound.edu

  • PeopleSoft Human Resources

  • PeopleSoft Financials

  • PeopleSoft Campus Solutions

  • vDesk

  • Various Puget Sound systems and applications

REASON FOR IMPACT:

  • To ensure a secure, reliable computing environment, TS will be completing routine patch maintenance on our Puget Sound production servers.

 

ADDITIONAL INFORMATION:

  • The university network, internet access, and wireless will NOT be affected.

  • Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu