Author Archives: jarakaki

StudentFiles Server Issue 9/17/13 [Resolved]

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[Updated 12:59 p.m.] The StudentFiles server has been refreshed which should resolve the types of issues reported earlier. Please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu if you experience any further problems. Thank you!

[Original Post] Some students and faculty have reported issues accessing their files on the StudentFiles server (aka Alexandria). This has also affected students who were using vDesk applications to access files on that server.

We are looking into the issue and hope to have a resolution shortly. We apologize for the inconvenience and thank you for your patience.

Password Synchronization Issue 8/26/2013 [Resolved]

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[Updated 8/26/2013 11:00 a.m.] Password synchronization is functional. Please contact the Technology Service Desk at 253.879.8585 for assistance if you were affected by this issue.

[Original Post] Password synchronization is currently not functional. Password changes made in Cascade will not carry over to other Puget Sound systems (email, PeopleSoft, vDesk, Moodle). We are working to resolve this as quickly as possible and apologize for the inconvenience.

Email Service Announcement

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Preparation for an upgrade of our email server began this week Monday, August 12. Since then, some members of the campus community have unexpectedly experienced difficulty accessing their email, calendar, or Out of Office functionality.

We apologize for any problems or inconvenience this has caused. We are working to make this transition as seamless as possible and to identify and resolve any issues that arise along the way. Please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu if you experience any difficulty accessing your email.

[Resolved] vDesk performance issues – 08/28/2012 10:45 am

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[Resolved 08.28.2012 11:20 am] vDesk is functional again, but please save frequently.  We experienced a system outage and now that service has been restored, we are working to determine the cause of the outage.  Once again, we apologize for the inconvenience.

Some members of the campus community have reported performance issues with vDesk applications this morning.  Applications may be slow, unresponsive, or unable to launch.  If you are still able to work in a vDesk application, please make sure to save frequently.  We are working to resolve this issue as quickly as possible, and apologize for the inconvenience.

[Resolved] Login to Cascade and other systems unavailable – 05/16/2012 3:23 pm

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[Updated 05/16/2012 4:53 pm] Access to all systems has been restored.  Thank you again for your patience and understanding.

Members of the campus community are unable to login to Cascade, Kronos, Banner, and the Online Service Desk.  Logged in users are unaffected; it is the authorization process that is currently not functioning.  We are working to restore access as quickly as possible.  We apologize for the inconvenience.

[Resolved] Cascade Web Unavailable – 04/16/2012 3:00 pm

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[Updated 04/16/2012 3:10 pm] Access to Cascade Web has been restored. Thank you again for your patience and understanding.

Members of the campus community have reported that they are unable to login into Cascade Web.  They are redirected to an Internal Server Error message page.  We are working to restore access as quickly as possible.  We apologize for the inconvenience.

[Resolved] Soundnet Mysites Issue 02/09/2012

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[Updated 02/09/2012 8:29 p.m.] Soundnet is fully functional again.  Thank you for your patience and understanding.

Mysites on Soundnet are temporarily unaccessible.

We are working to restore service as quickly as possible.  We appreciate your patience and apologize for the inconvenience.

Updates will be posted here as soon as they become available.

[Resolved] Network access issues for certain users 01/30/2012

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[Updated 01/30/2012 5:14 p.m.] Network access has been restored for affected users.  Thank you again for your patience and understanding.

Some members of the campus community have reported that they are unable to access the Internet.  They are being continuously prompted to install the Safe Connect Key, and are constantly being redirected to that page, restricting the ability to access off-campus websites.

We are working to restore service as quickly as possible.  We appreciate your patience and apologize greatly for the inconvenience.

Updates will be posted here as soon as they become available.