Dear members of the Puget Sound community,

Technology Services (TS) is aware of ongoing issues affecting several cloud-hosted systems used by the campus community. The issues are the result of an Amazon Web Services (AWS) outage that began on October 20, 2025 at 12:11 a.m. Though the issues with many AWS services have been mitigated, some services continue to be impacted and are in the process of being restored. 

SYSTEMS IMPACTED: 

• Canvas
• Okta
• PaperCut
• ShareFile
• Zoom

WHAT YOU SHOULD KNOW:

• Most impacted systems are accessible and you may not experience any issues.
• You may experience slower performance or limited functionality in impacted systems. 

ADDITIONAL RESOURCES:

• Amazon: https://health.aws.amazon.com/health/status 
• Canvas: https://status.instructure.com/ 
• Okta: https://status.okta.com/ 
• PaperCut: https://status.papercut.com/ 
• ShareFile: https://status.sharefile.com/ 
• Zoom: https://www.zoomstatus.com/ 

Thank you for your patience as we continue to monitor the current status of these systems. We will provide updates as more information becomes available. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu