Monthly Archives: September 2025

{CAMPUS INTERNET}: Planned Maintenance, Thurs, Sept 25, 6 a.m. – 8 a.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Network Security Devices (Firewalls): Planned Maintenance

Thursday, September 25 | 6:00 a.m. – 8:00 a.m.

WHAT YOU SHOULD KNOW:

  • A brief internet outage of a minute or two can occur when failing between Internet Service Providers (ISPs) and firewalls.

  • Numerous failovers will take place during the maintenance window.

  • Security Services will remain reachable at (253) 879-3311 during this time.

SYSTEMS IMPACTED: 

  • Inbound and outbound internet access 

  • GlobalProtect VPN

  • Systems requiring Internet connectivity on campus, such as Zoom phones and blue pole emergency towers

REASON FOR MAINTENANCE:

  • Technology Services is upgrading our primary ISP connection.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu


{Alumni Email} Open Technical Issue started September 19

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,


Technology Services (TS) is working to resolve the following incident. Details on the outage are available below:


Email: Emailing Alumni email accounts from a pugetsound.edu address

Started September 19 


There is a known issue with emails going from pugetsound.edu accounts to alumni.pugetsound.edu email addresses.  We are investigating the cause and working with Microsoft to resolve the issue. 


Additional information: 

  • Only emails from pugetsound.edu accounts going to Alumni accounts are affected 
  • Alumni can still email pugetsound.edu email accounts
  • Alumni can still send and receive emails from all other external sources

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.


Thank you for your patience as we work to resolve this issue as soon as possible. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{FACILITIES B, GREEK UNITS A, D, F, H NETWORK}: Planned Maintenance, Thurs, September 11, 6:00 a.m. – 9:30 a.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Facilities Building B, Greek Row Units A, D, F & H Network: Planned Maintenance

Thursday, September 11 | 6:00 a.m. – 9:30 a.m.

SYSTEMS IMPACTED: 

  • Facilities B Network 6:00 – 7:30 a.m.

  • Unit A Network 6:00 – 7:30 a.m.

  • Unit D Network 6:00 – 7:30 a.m.

  • Unit F Network 9:00 – 9:30 a.m.

  • Unit H Network 6:00 – 7:30 a.m.

REASON FOR MAINTENANCE:

  • Technology Services will be restarting network switches.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, wired and Wi-Fi network connections the areas listed under systems impacted will go down for approximately 5-10 minutes.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{CAMPUS INTERNET}: Planned Maintenance, Wed, Sept 10, 6 a.m. – 7 a.m. [COMPLETE]

Posted on by
 

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Network Security Devices (Firewalls): Planned Maintenance

Wednesday, September 10 | 6:00 a.m. – 7:00 a.m. [COMPLETE]

WHAT YOU SHOULD KNOW:

  • A brief internet outage of a minute or two can occur when failing between Internet Service Providers (ISPs).

  • Approximately three failovers will take place during the maintenance window.

  • Security Services will remain reachable at (253) 879-3311 during this time.

SYSTEMS IMPACTED: 

  • Inbound and outbound internet access 

  • GlobalProtect VPN

  • Systems requiring Internet connectivity on campus, such as Zoom phones and blue pole emergency towers

REASON FOR MAINTENANCE:

  • Technology Services is reconfiguring how our ISPs are connected to our network to prepare for an upgrade later this month.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{CAMPUS INTERNET}: Planned Maintenance, Wed, Sept 10, 6 a.m. – 7 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Network Security Devices (Firewalls): Planned Maintenance

Wednesday, September 10 | 6:00 a.m. – 7:00 a.m.

WHAT YOU SHOULD KNOW:

  • A brief internet outage of a minute or two can occur when failing between Internet Service Providers (ISPs).

  • Approximately three failovers will take place during the maintenance window.

  • Security Services will remain reachable at (253) 879-3311 during this time.

SYSTEMS IMPACTED: 

  • Inbound and outbound internet access 

  • GlobalProtect VPN

  • Systems requiring Internet connectivity on campus, such as Zoom phones and blue pole emergency towers

REASON FOR MAINTENANCE:

  • Technology Services is reconfiguring how our ISPs are connected to our network to prepare for an upgrade later this month.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{Northeast Campus NETWORK}: Planned Maintenance, Sun, Sep 7, 6 a.m. – 4 p.m.

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Dear members of the Puget Sound community,

 

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

 

Northeast Campus Network: Planned Maintenance

Sunday, September 7 | 6:00 a.m. – 4:00 p.m.

 

SYSTEMS IMPACTED: 

  • Wilson Welcome Center Network 
    • from 6 a.m. – 10 a.m.
  • Kittredge, Sculpture, and Ceramics Building Network 
    • from 6 a.m. – 4 p.m.

REASON FOR MAINTENANCE:

  • Technology Services will be re-provisioning network switches to synchronize with the Juniper Mist management system.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, wired and Wi-Fi network connections in the buildings listed above will go offline intermittently.

 

To learn more about Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don’t hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu