Dear members of the campus community,

Technology Services (TS) would like to remind you of the upcoming update to login.pugetsound.edu on Tuesday, August 5. 

What is changing on August 5?

• The university’s Okta deployment will be upgraded to Okta Identity Engine to provide a more seamless and secure login experience. You will notice slight differences on the login page, as well as improvements to account setup, account recovery, account settings, and multi-factor usage and enrollment. 

• No action is required on your part, but we recommend that you review our support article for details on what to expect.

Information on future MFA changes requiring action 

• Phone-based multi-factor authentication (MFA) will be gradually retired. If you currently receive a text message (SMS) or phone call to verify your login, we strongly recommend setting up a supported MFA method – Okta Verify, Google Authenticator, and/or Security Key or Biometric Authenticator – by following the instructions in this article.

• During Summer and Fall 2025, Technology Services will perform outreach and develop resources to help the campus community transition to supported MFA methods to prepare for the retirement of SMS and Voice Call options. 

Additional information and support 

Please see our FAQ in the TS Support Portal for more information. If you have any questions or would like assistance setting up MFA, please visit the Tech Center in the lower level of Collins Memorial Library during business hours, submit a ticket, or call 253-879-8585. 

Thank you,

Technology Services

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu