Monthly Archives: December 2024

{CAMPUS NETWORK}: Planned Maintenance, Mon, Dec 30, 9:00 a.m. – 3:00 p.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Campus Network: Planned Maintenance

Monday, December 30 | 9:00 a.m. – 3:00 p.m.

SYSTEMS IMPACTED: 

  • Various Puget Sound systems and applications (9 a.m. – 11 a.m.)

  • Wired and wireless network in all campus buildings 

  • Physical phones in all campus buildings

  • Blue emergency towers

REASON FOR MAINTENANCE:

  • Firmware upgrades will be installed on network switches to ensure a secure, reliable computing environment 

  • Network switches will be rebooted as part of the firmware upgrade process

 

WHAT YOU SHOULD KNOW:

  • During the full maintenance window, short network outages at different times will occur on a rolling basis building by building throughout campus 

  • Between 9 a.m. – 11 a.m., various Puget Sound systems and applications will be intermittently unavailable from off-campus networks

  • Card swipe access to the buildings have a local cache and will continue to function

  • Security Services will remain reachable at (253) 879-3311

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. For urgent issues during the holiday closure from Dec. 23 – Jan. 1, please contact Security Services at (253) 879-3311.

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun, Dec 15, 6 a.m.-6 p.m. [COMPLETE]

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, December 15 @ 6 a.m. – 6 p.m. [COMPLETE]

SYSTEMS IMPACTED: 

  • Campus file servers

  • myPugetSound.edu

  • PeopleSoft Human Resources

  • PeopleSoft Financials

  • PeopleSoft Campus Solutions

  • vDesk

  • Various Puget Sound systems and applications

REASON FOR IMPACT:

  • To ensure a secure, reliable computing environment, TS will be completing routine patch maintenance on our Puget Sound production servers.

 

ADDITIONAL INFORMATION:

  • The university network, internet access, and wireless will NOT be affected.

  • Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu


Network Outage: 12/12 Approximately 3:15PM – 4:15PM

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound


Dear members of the Puget Sound community,


On Thursday, December 12 at approximately 3:15 p.m. Technology Services (TS) was made aware of a network outage affecting both Collins Memorial Library and the Facilities Services Complex. While we are still working to identify the root cause of the issue, we believe the network instability may be related to the staging of software for our network infrastructure ahead of the holiday break.


During this time, users would have experienced an inability to access any of the following services:

  • Internet Access
  • Wired and Wireless Network Connectivity (WiFi)
  • Desk Phones Restarting or Dropping Calls

If you experienced any of the outages above, please contact the Service Desk at 253.879.8585 so we can identify those who were affected.

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

Technology Services Early Closure Notice – Today Dec 12 @ Noon

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound


Dear members of the Puget Sound community,


On Today, December 12 at 12 p.m. Technology Services (TS) and Print and Copy Services (PCS), will be closing early for an on-campus, team holiday gathering.


During this time, limited services will be available from the following areas:

  • Service Desk Support
  • Print and Copy Services (PCS)
  • Media Services

In case of a technical emergency, please contact Security Services at 253.879.3311 and they will reach the appropriate resource within TS. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun, Dec 15, 6 a.m.-6 p.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, December 15 @ 6 a.m. – 6 p.m.

SYSTEMS IMPACTED: 

  • Campus file servers

  • myPugetSound.edu

  • PeopleSoft Human Resources

  • PeopleSoft Financials

  • PeopleSoft Campus Solutions

  • vDesk

  • Various Puget Sound systems and applications

REASON FOR IMPACT:

  • To ensure a secure, reliable computing environment, TS will be completing routine patch maintenance on our Puget Sound production servers.

 

ADDITIONAL INFORMATION:

  • The university network, internet access, and wireless will NOT be affected.

  • Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu