This is an announcement from Technology Services (TS). Please see details below.

NETWORK : Firewall Firmware Maintenance

July 11th, 2021 6am – 7am [COMPLETED]

REASON FOR IMPACT:

To ensure a secure, reliable computing environment TS will be completing routine updates on our security appliances (Firewalls).

ADDITIONAL INFORMATION:

·         Firewall firmware has now been upgraded.

·         Global Protect VPN client was also upgraded to address some bugs and to be on the latest recommended release.

·         This was previously scheduled for July 4^th

·         Both firewalls require a firmware update.

·         Internet services and external access will be intermittent for short periods of time (less than 1-2 minutes) during the maintenance window.

·         External services such as VPN (Global Protect), vDesk access, university websites and resources will also be intermittent for short periods.

·         Internal services such as phones, the data network and access to university resources will not be affected on campus

·         Thank you for your patience as we conduct this important work.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.