This is an announcement from Technology Services (TS). Please see details below.

EMAIL: Intermittent System Issues

Friday, August 31, 2018, 10:45 a.m. to 1:10 p.m.

REASON FOR IMPACT: Technology Services is working to resolve an issue with one of our Exchange email servers. Over the specified timeframe some individuals were unable to access their email via Webmail or the Outlook client and received a “Cannot connect to server” error message. Please note that this issue only impacted some individuals. As of 1:10 p.m. everyone should be able to access email as we have isolated the issue to a particular server and removed it from active use. As we work to resolve the issue with this server, we will notify you if we experience any other issues that may impact your ability to access email.

ADDITIONAL INFORMATION:

·       You may need to close your Outlook client and re-open it or if you use Webmail to access your Puget Sound email, please close your Internet browser and re-open before attempting to login.

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.