Author Archives: jhoover

{EMAIL} Partial System Restart, Wed Jun 1, noon – 1:00pm

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This is an announcement from Technology Services (TS). Please see details below.

EMAIL: Partial System Restart

Wednesday, June 1, 2022 from noon – 1:00pm

REASON FOR IMPACT: Some mobile phones are not syncing email properly with our email system.

 

ADDITIONAL INFORMATION:

·         Email will be briefly unavailable to end users during portions of the maintenance window.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

{KACE TICKETING} Planned Maintenance, Fri May 13, 7am – 8am [COMPLETE]

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​This is an announcement from Technology Services (TS). Please see details below.

KACE TICKETING: Planned Maintenance

Friday, May 13, 2022 from 7am – 8am [COMPLETE]

REASON FOR IMPACT: A security update will be installed to our KACE ticketing system.

 

ADDITIONAL INFORMATION:

·         Users will be unable to create, view, or update tickets during the maintenance window.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

For support questions please contact the TS Service Desk via phone at 253-879-8585.

{KACE TICKETING} Planned Maintenance, Fri May 13, 7am – 8am

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This is an announcement from Technology Services (TS). Please see details below.

KACE TICKETING: Planned Maintenance

Friday, May 13, 2022 from 7am – 8am

REASON FOR IMPACT: A security update will be installed to our KACE ticketing system.

 

ADDITIONAL INFORMATION:

·         Users will be unable to create, view, or update tickets during the maintenance window.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

For support questions please contact the TS Service Desk via phone at 253-879-8585.

{PUGETSOUND SYSTEMS} Planned Maintenance, Wed April 20, 4 a.m.-8 a.m.

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This is an announcement from Technology Services (TS). Please see details below.

Puget Sound Systems: Planned Maintenance

Wednesday, April 20, 2022 from 4 a.m.-8 a.m.

SYSTEMS IMPACTED: The following systems and services will be intermittently unavailable during the maintenance window:

Campus file servers

Email and Calendar

vDesk

Active Directory

Printing

DHCP

DNS

Various Puget Sound systems and applications

REASON FOR IMPACT: A security patch is required on some of our systems.

 

ADDITIONAL INFORMATION:

·         The university network, internet access and wireless will NOT be affected.

·         Peoplesoft will NOT be affected.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

For support questions please contact the TS Service Desk via phone at 253-879-8585.

{EMAIL} Exchange Planned Maintenance, Thu Mar 17, 5 am-8 am [COMPLETE]

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​This is an announcement from Technology Services (TS). Please see details below.

Email: Exchange Planned Maintenance

Thursday, March 17, 2022 from 5 am-8 am [COMPLETE]

REASON FOR IMPACT: A security patch is required on our email system.

 

ADDITIONAL INFORMATION:

·         There may be periods of time where email will be unavailable or where response times are slower than normal during the maintenance window.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

{EMAIL} Exchange Planned Maintenance, Thu Mar 17, 5 am-8 am

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This is an announcement from Technology Services (TS). Please see details below.

Email: Exchange Planned Maintenance

Thursday, March 17, 2022 from 5 am-8 am

REASON FOR IMPACT: A security patch is required on our email system.

 

ADDITIONAL INFORMATION:

·         There may be periods of time where email will be unavailable or where response times are slower than normal during the maintenance window.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun Jan 9, 6 a.m.-6 p.m. [COMPLETE]

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This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Planned Maintenance [COMPLETE]

Sunday, January 9, 2022 from 6 a.m.-6 p.m.

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

Campus file servers

Email and calendar

Canvas

pugetsound.edu

myPugetSound.edu  

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDESK

Various Puget Sound systems and applications

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine patch maintenance on our Puget Sound production servers.

ADDITIONAL INFORMATION:

·       The university network, internet access and wireless will NOT be affected.

·       Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{EDBLOGS} Planned Maintenance, Thu Oct 14, 7am – 9am

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This is an announcement from Technology Services (TS). Please see details below.

EDBLOGS: Planned Maintenance

Thursday, October 14, 2021 from 7am – 9am

REASON FOR IMPACT: A wordpress application upgrade and a database migration will take place.

 

ADDITIONAL INFORMATION:

·         Edblogs.pugetsound.edu will be unavailable during the maintenance window.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

{KACE TICKETING} Planned Maintenance, Wed Sept 29, 7pm – 9pm [COMPLETE]

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This is an announcement from Technology Services (TS). Please see details below.
KACE TICKETING: Planned Maintenance
Wednesday, September 29, 2021 from 7pm – 9pm [COMPLETE]
REASON FOR IMPACT: An update will be installed to our KACE ticketing system to resolve some known issues.
 
ADDITIONAL INFORMATION:

·         Users will be unable to create, view, or update tickets during the maintenance window.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

{KACE TICKETING} Planned Maintenance, Wed Sept 29, 7pm – 9pm

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This is an announcement from Technology Services (TS). Please see details below.

KACE TICKETING: Planned Maintenance

Wednesday, September 29, 2021 from 7pm – 9pm

REASON FOR IMPACT: An update will be installed to our KACE ticketing system to resolve some known issues.

 

ADDITIONAL INFORMATION:

·         Users will be unable to create, view, or update tickets during the maintenance window.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun Jul 25, 6 a.m.-6 p.m. [COMPLETE]

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​This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, Jul 25, 2021 from 6 a.m.-6 p.m. [COMPLETE]

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

Campus file servers

Email and calendar

Canvas

pugetsound.edu

myPugetSound.edu  

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDESK

Various Puget Sound systems and applications

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine patch maintenance on our Puget Sound production servers.

ADDITIONAL INFORMATION:

·       The university network, internet access and wireless will NOT be affected.

·       Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{Phone} System Maintenance, Fri Jul 23 at 9 am – 11 am [COMPLETE]

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​This is an announcement from Technology Services (TS). Please see details below.

Phone: System Maintenance

Friday, July 23 at 9 am – 11 am [COMPLETE]

REASON FOR IMPACT: Technology Services will be applying security patches to our phone system.

 

ADDITIONAL INFORMATION:

·         Phones and voicemail will continue to operate normally during the maintenance window.

·         During the maintenance window there will be periods of time where the backend servers for the phone system will not be redundant.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

{Phone} System Maintenance, Fri Jul 23 at 9 am – 11 am

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This is an announcement from Technology Services (TS). Please see details below.

Phone: System Maintenance

Friday, July 23 at 9 am – 11 am

REASON FOR IMPACT: Technology Services will be applying security patches to our phone system.

 

ADDITIONAL INFORMATION:

·         Phones and voicemail will continue to operate normally during the maintenance window.

·         During the maintenance window there will be periods of time where the backend servers for the phone system will not be redundant.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

{Printing} Planned Maintenance, Wed Jul 14, 6 am – 8 am [COMPLETE]

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​This is an announcement from Technology Services (TS). Please see details below.

Printing: Planned Maintenance

Wednesday, July 14, 2021 from 6 am – 8 am [COMPLETE]

REASON FOR IMPACT: A critical patch is required on our print servers to ensure system security.

 

ADDITIONAL INFORMATION:

·         Printing will be intermittently unavailable during the maintenance window.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

{Printing} Planned Maintenance, Wed Jul 14, 6 am – 8 am

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This is an announcement from Technology Services (TS). Please see details below.

Printing: Planned Maintenance

Wednesday, July 14, 2021 from 6 am – 8 am

REASON FOR IMPACT: A critical patch is required on our print servers to ensure system security.

 

ADDITIONAL INFORMATION:

·         Printing will be intermittently unavailable during the maintenance window.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.