Author Archives: jhoover

{NETWORK, WIFI, PHONES} Planned Campus Maintenance – Monday 12/18/23 6:00 p.m. – 9:00 p.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound campus community,

Technology Services (TS) will perform critical maintenance to our campus core network as we continue to transition the university to a more modern network. During this time, network connectivity on and off campus will be intermittently unavailable as various components are moved to the new core network infrastructure.

Network, WiFi, and Phones: On Campus Network Maintenance

Monday, December 18 | 6 p.m. –  9 p.m.

WHAT YOU SHOULD KNOW: 

  • All on campus network connectivity, including access to systems hosted on campus, such as myPugetSound and network shares, as well as Internet, will be intermittently unavailable.

  • Systems requiring network connectivity on the Puget Sound campus, such as physical phones and printers, will be intermittently unavailable.

  • GlobalProtect VPN will be intermittently unavailable. 

  • Internet access (WiFi and Ethernet) will be intermittently unavailable.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun Dec 10, 6 a.m.-6 p.m. [COMPLETE]

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, December 10 @ 6 a.m. – 6 p.m. [COMPLETE]

SYSTEMS IMPACTED: 

  • Campus file servers

  • myPugetSound.edu

  • PeopleSoft Human Resources

  • PeopleSoft Financials

  • PeopleSoft Campus Solutions

  • vDesk

  • Various Puget Sound systems and applications

REASON FOR IMPACT:

  • To ensure a secure, reliable computing environment, TS will be completing routine patch maintenance on our Puget Sound production servers.

 

ADDITIONAL INFORMATION:

  • The university network, internet access, and wireless will NOT be affected.

  • Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{NETWORK, WIFI, PHONES} Planned Campus Maintenance – Thu 11/16 8 p.m. – 9 p.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound campus community,

Technology Services (TS) will perform critical maintenance to our campus core network as we continue to transition the university to a more modern network. During this time, network connectivity on and off campus will be intermittently unavailable as various components are moved to the new core network infrastructure.

Network, WiFi, and Phones: On Campus Network Maintenance

Thursday, November 16 | 8 p.m. –  9 p.m.

WHAT YOU SHOULD KNOW: 

  • All on campus network connectivity, including access to systems hosted on campus, such as myPugetSound and network shares, as well as Internet, will be intermittently unavailable.

  • Systems requiring network connectivity on the Puget Sound campus, such as physical phones and printers, will be intermittently unavailable.

  • GlobalProtect VPN will be unavailable. 

  • Internet access (WiFi and Ethernet) will be intermittently unavailable.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{vDesk/VMware Horizon}: Planned Maintenance, Thu Nov 2, 1 p.m.-3 p.m. [DELAYED, WILL RESCHEDULE]

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Planned Maintenance: vDesk (VMware Horizon)

Thursday, November 2 | 1 p.m. –  3 p.m. [DELAYED, WILL RESCHEDULE]

REASON FOR MAINTENANCE: 

  • Technology Services needs to update our vDesk environment (VMware Horizon) to a more recent version so we have a secure and reliable environment.

 

WHAT YOU SHOULD KNOW:

  • The vDesk upgrade is being delayed.
  • vDesk has been rolled back to the previous version and is available for use.
  • A new maintenance window will be scheduled in the near future.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{vDesk/VMware Horizon}: Planned Maintenance, Thu Nov 2, 1 p.m.-3 p.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Planned Maintenance: vDesk (VMware Horizon)

Thursday, November 2 | 1 p.m. –  3 p.m.

REASON FOR MAINTENANCE: 

  • Technology Services needs to update our vDesk (VMware Horizon) to a more recent version so we have a secure and reliable environment.

 

WHAT YOU SHOULD KNOW:

  • vDesk will be temporarily unavailable during the maintenance window.

  • When using HTML access, the login screen for vDesk will look different after the work is complete:

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun Oct 8, 6 a.m.-6 p.m. [COMPLETE]

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, October 8 @ 6 a.m. – 6 p.m. [COMPLETE]

SYSTEMS IMPACTED: 

  • Campus file servers

  • myPugetSound.edu

  • PeopleSoft Human Resources

  • PeopleSoft Financials

  • PeopleSoft Campus Solutions

  • vDesk

  • Various Puget Sound systems and applications

REASON FOR IMPACT:

  • To ensure a secure, reliable computing environment, TS will be completing routine patch maintenance on our Puget Sound production servers.

 

ADDITIONAL INFORMATION:

  • The university network, internet access, and wireless will NOT be affected.

  • Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{Printing, PaperCut} Planned Maintenance, Thu Aug 31 at 7 a.m. – 9 a.m. [COMPLETE]

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Planned Maintenance: PaperCut (printing)

Thursday, August 31 | 7 a.m. –  9 a.m. [COMPLETE]

REASON FOR MAINTENANCE: 

  • Technology Services needs to update our PaperCut printing to a more recent version so we have a secure and reliable environment.

 

WHAT YOU SHOULD KNOW:

  • Printing, scanning, and managing PaperCut account balances will be intermittently unavailable during the maintenance window.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{Printing, PaperCut} Planned Maintenance, Thu Aug 31 at 7 a.m. – 9 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Planned Maintenance: PaperCut (printing)

Thursday, August 31 | 7 a.m. –  9 a.m.

REASON FOR MAINTENANCE: 

  • Technology Services needs to update our PaperCut printing to a more recent version so we have a secure and reliable environment.

 

WHAT YOU SHOULD KNOW:

  • Printing, scanning, and managing PaperCut account balances will be intermittently unavailable during the maintenance window.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun Aug 13, 6 a.m.-6 p.m. [COMPLETE]

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, August 13 @ 6 a.m. – 6 p.m. [COMPLETE]

SYSTEMS IMPACTED: 

  • Campus file servers

  • myPugetSound.edu

  • PeopleSoft Human Resources

  • PeopleSoft Financials

  • PeopleSoft Campus Solutions

  • vDesk

  • Various Puget Sound systems and applications

REASON FOR IMPACT:

  • To ensure a secure, reliable computing environment, TS will be completing routine patch maintenance on our Puget Sound production servers.

 

ADDITIONAL INFORMATION:

  • The university network, internet access, and wireless will NOT be affected.

  • Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun June 11, 6 a.m.-6 p.m. [COMPLETE]

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, June 11 @ 6 a.m. – 6 p.m. [COMPLETE]

SYSTEMS IMPACTED: 

  • Campus file servers

  • myPugetSound.edu

  • PeopleSoft Human Resources

  • PeopleSoft Financials

  • PeopleSoft Campus Solutions

  • vDesk

  • Various Puget Sound systems and applications

REASON FOR IMPACT:

  • To ensure a secure, reliable computing environment, TS will be completing routine patch maintenance on our Puget Sound production servers.

 

ADDITIONAL INFORMATION:

  • The university network, internet access, and wireless will NOT be affected.

  • Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun Feb 19, 6:00 a.m.-6:00 p.m. [COMPLETE]

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This is an updated announcement from Technology Services (TS). Please see details below:

Puget Sound Systems: Planned Maintenance

Sunday, February 19 @ 6:00 a.m. – 6:00 p.m. [COMPLETE]

SYSTEMS IMPACTED:

Update: The campus-wide network outage planned for Sunday morning has been cancelled. The remaining planned maintenance will still be performed as scheduled, from 6:00 a.m. – 6:00 p.m.


From 6:00 a.m. to 7:00 a.m. a firmware update will be installed on our core switches. This will cause a full network outage on campus resulting in the following:

  • Internet access will be unavailable on campus.
  • Accessing services on campus that require a network connection will not be available including email, file shares, PeopleSoft, and other services.
  • Zoom phones connected to the campus network will not work.
  • Wifi will be unavailable.
  • Wired network will be unavailable.

From 6:00 a.m. – 6:00 p.m., the following systems will be intermittently unavailable:

  • Campus file servers
  • myPugetSound.edu
  • PeopleSoft Human Resources
  • PeopleSoft Financials
  • PeopleSoft Campus Solutions
  • vDesk
  • Various Puget Sound systems and applications

REASON FOR IMPACT: To ensure a secure, reliable computing environment, TS will be completing routine patch maintenance on our Puget Sound production servers. 

ADDITIONAL INFORMATION:

  • Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

  • For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions, please contact the TS Service Desk via phone at 253-879-8585.

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun Dec 11, 6 a.m.-6 p.m. [COMPLETE]

Posted on by

​This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, December 11, 2022 from 6 a.m.-6 p.m. [COMPLETE]

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

Campus file servers

Email and calendar

Canvas

pugetsound.edu

myPugetSound.edu  

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDESK

Various Puget Sound systems and applications

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine patch maintenance on our Puget Sound production servers.

ADDITIONAL INFORMATION:

·       The university network, internet access and wireless will NOT be affected.

·       Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{EMAIL} Planned Maintenance, Wed Nov 23, 6 am – 10 am [COMPLETE]

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​This is an announcement from Technology Services (TS). Please see details below.

EMAIL: Planned Maintenance

Wednesday, November 23, 2022 from 6 am – 10 am [COMPLETE]

REASON FOR IMPACT: A security update will be installed on the email system.

 

ADDITIONAL INFORMATION:

·         There may be periods of time where email will be unavailable or where response times are slower than normal during the maintenance window.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

{EMAIL} Planned Maintenance, Wed Nov 23, 6 am – 10 am

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This is an announcement from Technology Services (TS). Please see details below.

EMAIL: Planned Maintenance

Wednesday, November 23, 2022 from 6 am – 10 am

REASON FOR IMPACT: A security update will be installed on the email system.

 

ADDITIONAL INFORMATION:

·         There may be periods of time where email will be unavailable or where response times are slower than normal during the maintenance window.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

{KACE TICKETING} Planned Maintenance, Wed Oct 26, 7 a.m.-8 a.m. [COMPLETE]

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​This is an announcement from Technology Services (TS). Please see details below.

KACE TICKETING: Planned Maintenance

Wednesday, October 26, 2022 from 7:00 a.m. to 8:00 a.m. [COMPLETE]

REASON FOR IMPACT: A security update will be installed to the KACE ticketing system.

 

ADDITIONAL INFORMATION:

·         During the maintenance window tickets will not be able to be viewed, created, or updated.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.