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Dear members of the Puget Sound community, On Thursday, December 12 at approximately 3:15 p.m. Technology Services (TS) was made aware of a network outage affecting both Collins Memorial Library and the Facilities Services Complex. While we are still working to identify the root cause of the issue, we believe the network instability may be related to the staging of software for our network infrastructure ahead of the holiday break. During this time, users would have experienced an inability to access any of the following services:
If you experienced any of the outages above, please contact the Service Desk at 253.879.8585 so we can identify those who were affected. |
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TS Service Desk Walk-In Support: Tech Center in Collins Library Phone Support: (253) 879-8585 Online Help: https://www.pugetsound.edu/osd (Logon Required) |
Author Archives: fachavez
Technology Services Early Closure Notice – Today Dec 12 @ Noon
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Dear members of the Puget Sound community, On Today, December 12 at 12 p.m. Technology Services (TS) and Print and Copy Services (PCS), will be closing early for an on-campus, team holiday gathering. During this time, limited services will be available from the following areas:
In case of a technical emergency, please contact Security Services at 253.879.3311 and they will reach the appropriate resource within TS. |
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TS Service Desk Walk-In Support: Tech Center in Collins Library Phone Support: (253) 879-8585 Online Help: https://www.pugetsound.edu/osd (Logon Required) |
AlertUs Desktop Notifications
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Dear members of the Puget Sound community, The University of Puget Sound has partnered with Alertus notification systems to enhance the ability to communicate with the community in an emergency. As part of our ongoing effort to improve our emergency preparedness and provide more comprehensive safety and security measures Technology Services and Security Services have selected Alertus to enhance our emergency notification system. For more information on campus emergency management efforts, visit the emergency management page. We are in the process of combining our existing Everbridge Emergency Communications product with Alertus, creating a robust and redundant communication system. After extensive testing, Alertus will be automatically installed on all university owned Mac and Windows computers. Once installed, you will receive emergency notifications through Everbridge in the manner you have selected and receive an Alertus announcement on your university computer. To remove the message from your screen, simply acknowledge the alert. Alertus will run on both Mac or PC and, once installed, automatically connects to our emergency notification system. Please note the Alertus software will only issue emergency notifications on university issued devices if you are on campus and connected to the university wired or wireless network. To ensure proper installation, make sure all computer system upgrades are installed. Downloading and installing Alertus is quick, easy and takes just a few minutes. Technology Services will begin remotely installing the software on tomorrow (06/06/2024). Once installed, the software runs in the background and you can verify it is connected by checking the icon in the System Tray (on Windows) or Menu Bar (on a Mac). If you are on a Windows PC the installation will be entirely silent and will not require any user input. However, if you are on a Mac you will likely see a small notification appear in the notification center indicating a background application has been installed. There is no further action necessary to complete the installation. To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website. Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. |
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TS Service Desk Walk-In Support: Tech Center in Collins Library Phone Support: (253) 879-8585 Online Help: https://www.pugetsound.edu/osd (Login Required) |
