Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Network Security Devices (Firewalls): Emergency Maintenance

Wednesday, November 20 | 5 a.m. – 6 a.m.

SYSTEMS IMPACTED: 

• Inbound and outbound internet access 

• GlobalProtect VPN 

• Blue emergency towers 

• Systems requiring Internet connectivity on the Puget Sound campus, such as Zoom phones

REASON FOR MAINTENANCE:

• Technology Services will be installing software updates on our network security devices (firewalls) to address a critical severity vulnerability.

WHAT YOU SHOULD KNOW:

• During the maintenance window, impacted systems will be intermittently unavailable for short durations of time (~1-5 minutes).

• Security Services will remain reachable at (253) 879-3311 during this time.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu