Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

KACE Ticketing System: Planned Maintenance [RESCHEDULED]

Tuesday, October 22 | 6:00 p.m. – 7:00 p.m. 

SYSTEMS IMPACTED: 

• KACE Ticketing System (kbox.pugetsound.edu).

REASON FOR MAINTENANCE:

• To ensure a secure, reliable environment, Technology Services will be installing updates to the KACE Ticketing System.

WHAT YOU SHOULD KNOW:

• The ability to create, view, update, and manage tickets will be unavailable during the maintenance window.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu