Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

KACE Ticketing System: Planned Maintenance

Tuesday, April 23 | 7:00 a.m. – 8:00 a.m.

Wednesday, April 24 | 7:00 a.m. – 8:00 a.m.

SYSTEMS IMPACTED: 

• KACE Ticketing System, also known as the Online Service Desk. (kbox.pugetsound.edu).

REASON FOR MAINTENANCE:

• To ensure a secure, reliable environment, Technology Services will be installing updates to the KACE Ticketing System.

WHAT YOU SHOULD KNOW:

• This maintenance will take place over a two day period. The maintenance will only take place between the hours of 7 a.m. and 8 a.m. on each day, and will be available for use during normal business hours on both days.

• The ability to create, view, update, and manage tickets will be unavailable during the maintenance window.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu