Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

SYSTEMS IMPACTED: 

• Inbound and outbound internet access 

• GlobalProtect VPN 

• Blue emergency towers 

• Systems requiring Internet connectivity on the Puget Sound campus, such as Zoom phones

DATE OF IMPACT: 

• Friday, April 12, 2024 | 5:00 p.m. – 5:30 p.m.

REASON FOR MAINTENANCE:

• TS will be rebooting our network security appliances (firewalls) to apply a mitigation for a critical severity vulnerability affecting GlobalProtect.

• The vendor states that fixes for this critical vulnerability are in development and are expected to be released by April 14, 2024. TS does not know the exact timing of when this will be made available. 

WHAT YOU SHOULD KNOW:

• Impacted systems will be intermittently unavailable for short durations of time (~1-5 minutes) during the maintenance window.

• Prior to April 15, TS expects to perform a firmware update as soon as possible pending the vendor’s release of a new version to fix the vulnerability. This work will be done without additional communication and will only take place between the hours of 12 a.m. and 6 a.m.

• Security Services will remain reachable at 253-879-3311 during this time.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu