University of Puget Sound

Technology Services

Technology Services (TS) will be performing critical network maintenance Monday March 13th, 2023 and Tuesday March 14th, 2023 from 5:30 a.m. – 8 a.m. Details on the maintenance being performed are available below:

UPDATE:

• 3/13/2023 at 7:51am: The maintenance window for Monday, March 13 has concluded. Thank you for your patience. Note: If you connected to GlobalProtect VPN prior to the conclusion of today's maintenance, you may need to reconnect to vpn.pugetsound.edu.
• The maintenance window for Tuesday, March 14 can be expected to conclude by 7:30am.

SYSTEMS IMPACTED: 

• Inbound and outbound internet access will be intermittently unavailable for short periods of time (~2-5 minutes) during the maintenance window

• GlobalProtect VPN will be intermittently unavailable

REASON FOR IMPACT:

• To ensure a secure, reliable computing environment TS will be completing routine firmware updates on our security appliances (firewalls).

ADDITIONAL INFORMATION:

• Multiple firmware updates are required. 

• Thank you for your patience as we conduct this important work.

• For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

If you have any questions or concerns, please don't hesitate to contact the TS Service Desk at (253) 879-8585.

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu