This is an announcement from Technology Services (TS). Please see details below.

\Stafffiles: Instructions for Accessing StaffFiles/Network Shares After Recent Upgrade

Tuesday December 17 @ 7:30 a.m.

REASON FOR IMPACT: Technology Services (TS) migrated the file server wnfs03 [//StaffFiles] to a new server. If someone is not able to access files, connect to //stafffiles or connect to a network share on a Windows machine, Technology Services suggests taking the following steps:

1) Click the Start Menu, type "cmd", right click on "Command Prompt" and click "Run As Administrator"

2) In the new window, type: "ipconfig /flushdns" (without the quotes) then hit "Enter" on your keyboard

3) If that does not work, please restart your computer

4) You can also try re-mapping your network share: https://www.pugetsound.edu/files/resources/mapping-to-a-network-share-2.pdf

5) If you need further assistance, please call 253-879-8585

ADDITIONAL INFORMATION:

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

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