{Internet/ Network} Firewall Upgrade Complete, vDesk Client Accessible

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Good afternoon-

Technology Services has partially resolved the issue with vDesk. Please use the vDesk Horizon client to access vDesk over the weekend. TS is working with our vendor partner to get HTML only access to vDesk accessible again and we anticipate this will be resolved early next week. Thank you for your understanding!

 

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Sent: Saturday, August 4, 2018 5:53 AM
To: ‘tscommunications@listhost.pugetsound.edu’ <tscommunications@listhost.pugetsound.edu&gt;
Cc: TS Maintblog <tsmaintblog@pugetsound.edu&gt;
Subject: {Internet/ Network} Firewall Upgrade Complete, vDesk Inaccessible

 

This is an announcement from Technology Services (TS). Please see details below.

Internet/ Network: Firewall Upgrade Complete, vDesk Inaccessible

REASON FOR IMPACT: Technology Services has completed our firewall upgrade and most systems and services are accessible. Our vDesk system is currently inaccessible and we intend to have this available again later this weekend.

 

ADDITIONAL INFORMATION:

·        A network firewall is used to help protect our internal Puget Sound network from both external and internal threats. Firewalls help information technology teams wall off portions of technology systems, like our Puget Sound servers, from general Internet access, which is a key step in preventing unauthorized access to our University data and systems. Next generation firewalls like the Palo Alto we’re installing are also setup to help mitigate potential threats as they are happening, in the moment they are happening. Older firewalls have less proactive toolsets and rely on staff to manually update configurations to address potential threats.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.