NETWORK: Internet Slowness On-Campus for Wireless & Wired Connections
Wednesday, December 7, 9:45p – Ongoing
REASON FOR IMPACT: Technology Services is working with our Internet Service Provider to troubleshoot faulty network equipment that is responsible for providing our Internet speed (bandwidth) on campus. Accessing Internet and network while on-campus is currently slow and Puget Sound web sites and services such as email will appear slow from off-campus as well. There is currently no estimated time to resolution, though our Technology Services staff are on-site and are working through escalated support with our Internet Service Provider. We will provide updates as they are available.
ADDITIONAL INFORMATION:
- The network equipment that is causing the problem is the network router that provides external Internet access from the outside world to our campus. We receive this service from K20, an Internet Service Provider. The campus still has some Internet, albeit slow, because Technology Services has a secondary link established in case of emergency. However, while our normal Internet line allows for speeds up to 10Gb (depending on the networking equipment, cabling and computing devices available to parse the connection), this secondary backup link has 200 Mb available.
- For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.
To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.
Sent: Thursday, December 7, 2017 10:17 PM
To: TSCommunications
Subject: [Tscommunications] {Network} Internet Slowness On-Campus for Wireless/ Wired, December 7, 9:45p
This is an announcement from Technology Services (TS). Please see details below.
NETWORK: Internet Slowness On-Campus for Wireless & Wired Connections
Wednesday, December 7, beginning at 9:45p
REASON FOR IMPACT: Technology Services is investigating an issue on-campus that is causing slow wireless and wired connection to the Internet. At this time we believe the issue is with network equipment provided by our Internet Service Provider and we are working with them to troubleshoot the issue. There is currently no estimated time to resolution and we will send updates as they are available
ADDITIONAL INFORMATION:
- For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.
To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.