{"id":5134,"date":"2025-10-29T14:09:35","date_gmt":"2025-10-29T21:09:35","guid":{"rendered":"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/?p=5134"},"modified":"2025-10-29T14:15:03","modified_gmt":"2025-10-29T21:15:03","slug":"notice-ongoing-service-interruption-due-to-microsoft-azure-outage","status":"publish","type":"post","link":"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/2025\/10\/29\/notice-ongoing-service-interruption-due-to-microsoft-azure-outage\/","title":{"rendered":"Notice &#8211; Ongoing Service Interruption due to Microsoft Azure Outage"},"content":{"rendered":"<div class=\"postie-post\">\n<div dir=\"ltr\">\n<div><\/p>\n<div dir=\"ltr\" style=\"margin-left:0pt\" align=\"left\">\n<table style=\"border:medium;border-collapse:collapse\">\n<colgroup>\n<col width=\"624\"><\/colgroup>\n<thead>\n<tr style=\"height:98.5pt\">\n<th style=\"vertical-align:top;background-color:rgb(102,0,0);padding:5pt;overflow:hidden\" scope=\"col\">\n<p dir=\"ltr\" style=\"line-height:1.656;margin-top:0pt;margin-bottom:0pt\"><a href=\"https:\/\/www.pugetsound.edu\/technology-services\" style=\"text-decoration:none\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:rgb(17,85,204);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;vertical-align:baseline;white-space:pre-wrap\"><span style=\"border:medium;display:inline-block;overflow:hidden;width:276px;height:105px\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/files\/2025\/10\/image-12.png\" alt=\"This logo identifies the Technology Services department within the University of Puget Sound\" width=\"276\" height=\"105\"><\/span><\/span><\/a><\/p>\n<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr style=\"height:162.75pt\">\n<td style=\"vertical-align:top;padding:5pt;overflow:hidden\">\n<p dir=\"ltr\" style=\"line-height:1.44;margin-top:0pt;margin-bottom:0pt\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap\">Dear members of the Puget Sound community,<\/span><\/p>\n<p><\/p>\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap\">Technology Services (TS) is aware of ongoing issues affecting several cloud-hosted systems used by the campus community. The issues are the result of an Microsoft Azure outage that began on Oct. 29, 2025 at 9 a.m. Though the issues with many Azure services have been mitigated, some services continue to be impacted and are in the process of being restored.\u00a0<\/span><\/p>\n<p><\/p>\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap\">SYSTEMS IMPACTED:\u00a0<\/span><\/p>\n<ul style=\"margin-top:0px;margin-bottom:0px\">\n<li dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre\">\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\" role=\"presentation\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap\">StarRez (Resident Life Housing Management System)<\/span><\/p>\n<\/li>\n<li dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre\">\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\" role=\"presentation\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap\">AudienceView Campus (University Ticketing)<\/span><\/p>\n<\/li>\n<li dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre\">\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\" role=\"presentation\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap\">KnowBe4 (Cybersecurity Awareness Training)<\/span><\/p>\n<\/li>\n<li dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre\">\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\" role=\"presentation\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap\">TouchNet (Student Payments)<\/span><\/p>\n<\/li>\n<li dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre\">\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\" role=\"presentation\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap\">Blackbaud (Donor Management System)<\/span><\/p>\n<\/li>\n<li dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre\">\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:12pt\" role=\"presentation\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap\">Okta (Campus Single Sign-On)<\/span><\/p>\n<\/li>\n<\/ul>\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap\">WHAT YOU SHOULD KNOW:<\/span><\/p>\n<ul style=\"margin-top:0px;margin-bottom:0px\">\n<li dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre\">\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\" role=\"presentation\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap\">Most impacted systems are accessible and you may not experience any issues.<\/span><\/p>\n<\/li>\n<li dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre\">\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\" role=\"presentation\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap\">You may experience slower performance or limited functionality in impacted systems.\u00a0<\/span><\/p>\n<\/li>\n<\/ul>\n<p><\/p>\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap\">ADDITIONAL RESOURCES:<\/span><\/p>\n<ul style=\"margin-top:0px;margin-bottom:0px\">\n<li dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre\">\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\" role=\"presentation\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap\">AudienceView Campus: <\/span><a href=\"https:\/\/campus-status.audienceview.com\/\" style=\"text-decoration:none\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:rgb(17,85,204);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;vertical-align:baseline;white-space:pre-wrap\">https:\/\/campus-status.audienceview.com\/<\/span><\/a><\/p>\n<\/li>\n<li dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre\">\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\" role=\"presentation\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap\">KnowBe4: <\/span><a href=\"https:\/\/status.knowbe4.com\/\" style=\"text-decoration:none\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:rgb(17,85,204);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;vertical-align:baseline;white-space:pre-wrap\">https:\/\/status.knowbe4.com\/<\/span><\/a><\/p>\n<\/li>\n<li dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre\">\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\" role=\"presentation\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap\">Okta: <\/span><a href=\"https:\/\/status.okta.com\/\" style=\"text-decoration:none\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:rgb(17,85,204);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;vertical-align:baseline;white-space:pre-wrap\">https:\/\/status.okta.com<\/span><\/a><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap\">\/<\/span><\/p>\n<\/li>\n<li dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre\">\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\" role=\"presentation\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap\">Blackbaud <\/span><a href=\"https:\/\/status.blackbaud.com\/\" style=\"text-decoration:none\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:rgb(17,85,204);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;vertical-align:baseline;white-space:pre-wrap\">https:\/\/status.blackbaud.com\/<\/span><\/a><\/p>\n<\/li>\n<li dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre\">\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\" role=\"presentation\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap\">Microsoft Azure <\/span><a href=\"https:\/\/azure.status.microsoft\/en-us\/status\" style=\"text-decoration:none\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:rgb(17,85,204);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;vertical-align:baseline;white-space:pre-wrap\">https:\/\/azure.status.microsoft\/en-us\/status<\/span><\/a><\/p>\n<\/li>\n<\/ul>\n<p><\/p>\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap\">Thank you for your patience as we continue to monitor the current status of these systems. We will provide updates as more information becomes available. If you have any questions or concerns, please don&#39;t hesitate to contact the TS Service Desk.\u00a0<\/span><\/p>\n<p><\/p>\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap\">To learn more about Technology Services&#39; Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our <\/span><a href=\"https:\/\/www.pugetsound.edu\/technology-services\/help-support\/service-announcements\" style=\"text-decoration:none\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:rgb(17,85,204);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;vertical-align:baseline;white-space:pre-wrap\">Service Announcements<\/span><\/a><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap\"> page on the Puget Sound website.<\/span><\/p>\n<\/td>\n<\/tr>\n<tr style=\"height:78.75pt\">\n<td style=\"vertical-align:top;background-color:rgb(102,0,0);padding:5pt;overflow:hidden\">\n<p dir=\"ltr\" style=\"line-height:1.656;margin-top:0pt;margin-bottom:0pt\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:rgb(250,250,250);background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap\">TS Service Desk<\/span><\/p>\n<p dir=\"ltr\" style=\"line-height:1.656;margin-top:0pt;margin-bottom:0pt\"><span style=\"font-size:10pt;font-family:Arial,sans-serif;color:rgb(250,250,250);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap\">Walk-In Support: Tech Center in Collins Library<\/span><\/p>\n<p dir=\"ltr\" style=\"line-height:1.656;margin-top:0pt;margin-bottom:0pt\"><span style=\"font-size:10pt;font-family:Arial,sans-serif;color:rgb(250,250,250);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap\">Phone Support: (253) 879-8585<\/span><\/p>\n<p dir=\"ltr\" style=\"line-height:1.656;margin-top:0pt;margin-bottom:0pt\"><span style=\"font-size:10pt;font-family:Arial,sans-serif;color:rgb(250,250,250);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap\">Online Help:<\/span><span style=\"font-size:10pt;font-family:Arial,sans-serif;color:rgb(217,217,217);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap\"> <\/span><a href=\"http:\/\/support.pugetsound.edu\" style=\"text-decoration:none\"><span style=\"font-size:10pt;font-family:Arial,sans-serif;color:rgb(217,217,217);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;vertical-align:baseline;white-space:pre-wrap\">support.pugetsound.edu<\/span><\/a><span style=\"font-size:10pt;font-family:Arial,sans-serif;color:rgb(217,217,217);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap\">\u00a0<\/span><\/p>\n<p dir=\"ltr\" style=\"line-height:1.656;margin-top:0pt;margin-bottom:0pt\"><span style=\"font-size:10pt;font-family:Arial,sans-serif;color:rgb(250,250,250);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap\">Email Support: <\/span><a href=\"mailto:servicedesk@pugetsound.edu\" style=\"text-decoration:none\"><span style=\"font-size:10pt;font-family:Arial,sans-serif;color:rgb(217,217,217);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;vertical-align:baseline;white-space:pre-wrap\"><a href=\"mailto:servicedesk@pugetsound.edu\" >servicedesk@pugetsound.edu<\/a><\/span><\/a><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Dear members of the Puget Sound community, Technology Services (TS) is aware of ongoing issues affecting several cloud-hosted systems used by the campus community. The issues are the result of an Microsoft Azure outage that began on Oct. 29, 2025 &hellip; <a href=\"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/2025\/10\/29\/notice-ongoing-service-interruption-due-to-microsoft-azure-outage\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":653,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-5134","post","type-post","status-publish","format-standard","hentry","category-announcements"],"_links":{"self":[{"href":"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/wp-json\/wp\/v2\/posts\/5134","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/wp-json\/wp\/v2\/users\/653"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/wp-json\/wp\/v2\/comments?post=5134"}],"version-history":[{"count":0,"href":"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/wp-json\/wp\/v2\/posts\/5134\/revisions"}],"wp:attachment":[{"href":"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/wp-json\/wp\/v2\/media?parent=5134"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/wp-json\/wp\/v2\/categories?post=5134"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/wp-json\/wp\/v2\/tags?post=5134"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}