{"id":5122,"date":"2025-10-20T11:13:58","date_gmt":"2025-10-20T18:13:58","guid":{"rendered":"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/?p=5122"},"modified":"2025-10-20T11:15:03","modified_gmt":"2025-10-20T18:15:03","slug":"notice-ongoing-service-interruption-due-to-aws-outage","status":"publish","type":"post","link":"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/2025\/10\/20\/notice-ongoing-service-interruption-due-to-aws-outage\/","title":{"rendered":"Notice &#8211; Ongoing Service Interruption due to AWS Outage"},"content":{"rendered":"<div class=\"postie-post\">\n<div dir=\"ltr\">\n<div><span id=\"gmail-docs-internal-guid-959e117d-7fff-04e4-ae4c-2012f646a7fa\"><\/p>\n<div dir=\"ltr\" style=\"margin-left:0pt\" align=\"left\">\n<table style=\"border:none;border-collapse:collapse\">\n<colgroup>\n<col width=\"624\"><\/colgroup>\n<thead>\n<tr style=\"height:98.5pt\">\n<th style=\"vertical-align:top;background-color:rgb(102,0,0);padding:5pt;overflow:hidden\" scope=\"col\">\n<p dir=\"ltr\" style=\"line-height:1.656;margin-top:0pt;margin-bottom:0pt\"><a href=\"https:\/\/www.pugetsound.edu\/technology-services\" style=\"text-decoration-line:none\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;background-color:transparent;font-weight:400;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;text-decoration-line:underline;vertical-align:baseline\"><span style=\"border:none;display:inline-block;overflow:hidden;width:276px;height:105px\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/files\/2025\/10\/image-7.png\" alt=\"This logo identifies the Technology Services department within the University of Puget Sound\" width=\"276\" height=\"105\"><\/span><\/span><\/a><\/p>\n<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr style=\"height:162.75pt\">\n<td style=\"vertical-align:top;padding:5pt;overflow:hidden\">\n<p dir=\"ltr\" style=\"line-height:1.44;margin-top:0pt;margin-bottom:0pt\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline\"><\/span><span style=\"color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline\"><font face=\"arial, sans-serif\" style=\"\">Dear members of the Puget Sound community,<\/font><\/span><\/p>\n<p><font face=\"arial, sans-serif\"><br \/><\/font><\/p>\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\"><span style=\"color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline\"><font face=\"arial, sans-serif\">Technology Services (TS) is aware of ongoing issues affecting several cloud-hosted systems used by the campus community. The issues are the result of an Amazon Web Services (AWS) outage that began on October 20, 2025 at 12:11 a.m. Though the issues with many AWS services have been mitigated, some services continue to be impacted and are in the process of being restored.\u00a0<\/font><\/span><\/p>\n<p><font face=\"arial, sans-serif\"><br \/><\/font><\/p>\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\"><span style=\"color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline\"><font face=\"arial, sans-serif\">SYSTEMS IMPACTED:\u00a0<\/font><\/span><\/p>\n<ul>\n<li>Canvas<\/li>\n<li>Okta<\/li>\n<li>PaperCut<\/li>\n<li>ShareFile<\/li>\n<li>Zoom<\/li>\n<\/ul>\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\"><span style=\"color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline\"><font face=\"arial, sans-serif\">WHAT YOU SHOULD KNOW:<\/font><\/span><\/p>\n<ul>\n<li>Most impacted systems are accessible and you may not experience any issues.<\/li>\n<li>You may experience slower performance or limited functionality in impacted systems.\u00a0<\/li>\n<\/ul>\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\"><span style=\"color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline\"><font face=\"arial, sans-serif\">ADDITIONAL RESOURCES:<\/font><\/span><\/p>\n<ul>\n<li>Amazon: <a href=\"https:\/\/health.aws.amazon.com\/health\/status\" style=\"font-family:arial,sans-serif;background-color:transparent;white-space:pre;text-decoration-line:none\"><span style=\"background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;text-decoration-line:underline;vertical-align:baseline\">https:\/\/health.aws.amazon.com\/health\/status<\/span><\/a><span style=\"font-family:arial,sans-serif;background-color:transparent;color:rgb(0,0,0);font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline\">\u00a0<\/span><\/li>\n<li>Canvas: <a href=\"https:\/\/status.instructure.com\/\" style=\"font-family:arial,sans-serif;background-color:transparent;white-space:pre;text-decoration-line:none\"><span style=\"background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;text-decoration-line:underline;vertical-align:baseline\">https:\/\/status.instructure.com\/<\/span><\/a><span style=\"font-family:arial,sans-serif;background-color:transparent;color:rgb(0,0,0);font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline\">\u00a0<\/span><\/li>\n<li>Okta: <a href=\"https:\/\/status.okta.com\/\" style=\"font-family:arial,sans-serif;background-color:transparent;white-space:pre;text-decoration-line:none\"><span style=\"background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;text-decoration-line:underline;vertical-align:baseline\">https:\/\/status.okta.com\/<\/span><\/a><span style=\"font-family:arial,sans-serif;background-color:transparent;color:rgb(0,0,0);font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline\">\u00a0<\/span><\/li>\n<li>PaperCut: <a href=\"https:\/\/status.papercut.com\/\" style=\"font-family:arial,sans-serif;background-color:transparent;white-space:pre;text-decoration-line:none\"><span style=\"background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;text-decoration-line:underline;vertical-align:baseline\">https:\/\/status.papercut.com\/<\/span><\/a><span style=\"font-family:arial,sans-serif;background-color:transparent;color:rgb(0,0,0);font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline\">\u00a0<\/span><\/li>\n<li>ShareFile: <a href=\"https:\/\/status.sharefile.com\/\" style=\"font-family:arial,sans-serif;background-color:transparent;white-space:pre;text-decoration-line:none\"><span style=\"background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;text-decoration-line:underline;vertical-align:baseline\">https:\/\/status.sharefile.com\/<\/span><\/a><span style=\"font-family:arial,sans-serif;background-color:transparent;color:rgb(0,0,0);font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline\">\u00a0<\/span><\/li>\n<li>Zoom: <a href=\"https:\/\/www.zoomstatus.com\/\" style=\"font-family:arial,sans-serif;background-color:transparent;white-space:pre;text-decoration-line:none\"><span style=\"background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;text-decoration-line:underline;vertical-align:baseline\">https:\/\/www.zoomstatus.com\/<\/span><\/a><span style=\"font-family:arial,sans-serif;background-color:transparent;color:rgb(0,0,0);font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline\">\u00a0<\/span><\/li>\n<\/ul>\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\"><span style=\"color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline\"><font face=\"arial, sans-serif\">Thank you for your patience as we continue to monitor the current status of these systems. We will provide updates as more information becomes available. If you have any questions or concerns, please don&#39;t hesitate to contact the TS Service Desk.\u00a0<\/font><\/span><\/p>\n<p><font face=\"arial, sans-serif\"><br \/><\/font><\/p>\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\"><font face=\"arial, sans-serif\"><span style=\"color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline\">To learn more about Technology Services&#39; Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our <\/span><a href=\"https:\/\/www.pugetsound.edu\/technology-services\/help-support\/service-announcements\" style=\"text-decoration-line:none\"><span style=\"background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;text-decoration-line:underline;vertical-align:baseline\">Service Announcements<\/span><\/a><span style=\"color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline\"> page on the Puget Sound website.<\/span><\/font><\/p>\n<\/td>\n<\/tr>\n<tr style=\"height:78.75pt\">\n<td style=\"vertical-align:top;background-color:rgb(102,0,0);padding:5pt;overflow:hidden\">\n<p dir=\"ltr\" style=\"line-height:1.656;margin-top:0pt;margin-bottom:0pt\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:rgb(250,250,250);background-color:transparent;font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline\">TS Service Desk<\/span><\/p>\n<p dir=\"ltr\" style=\"line-height:1.656;margin-top:0pt;margin-bottom:0pt\"><span style=\"font-size:10pt;font-family:Arial,sans-serif;color:rgb(250,250,250);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline\">Walk-In Support: Tech Center in Collins Library<\/span><\/p>\n<p dir=\"ltr\" style=\"line-height:1.656;margin-top:0pt;margin-bottom:0pt\"><span style=\"font-size:10pt;font-family:Arial,sans-serif;color:rgb(250,250,250);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline\">Phone Support: (253) 879-8585<\/span><\/p>\n<p dir=\"ltr\" style=\"line-height:1.656;margin-top:0pt;margin-bottom:0pt\"><span style=\"font-size:10pt;font-family:Arial,sans-serif;color:rgb(250,250,250);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline\">Online Help:<\/span><span style=\"font-size:10pt;font-family:Arial,sans-serif;color:rgb(217,217,217);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline\"> <\/span><a href=\"http:\/\/support.pugetsound.edu\" style=\"text-decoration-line:none\"><span style=\"font-size:10pt;font-family:Arial,sans-serif;color:rgb(217,217,217);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;text-decoration-line:underline;vertical-align:baseline\">support.pugetsound.edu<\/span><\/a><span style=\"font-size:10pt;font-family:Arial,sans-serif;color:rgb(217,217,217);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline\">\u00a0<\/span><\/p>\n<p dir=\"ltr\" style=\"line-height:1.656;margin-top:0pt;margin-bottom:0pt\"><span style=\"font-size:10pt;font-family:Arial,sans-serif;color:rgb(250,250,250);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline\">Email Support: <\/span><a href=\"mailto:servicedesk@pugetsound.edu\" style=\"text-decoration-line:none\"><span style=\"font-size:10pt;font-family:Arial,sans-serif;color:rgb(217,217,217);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;text-decoration-line:underline;vertical-align:baseline\"><a href=\"mailto:servicedesk@pugetsound.edu\" >servicedesk@pugetsound.edu<\/a><\/span><\/a><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<p><\/span><\/div>\n<div>\n<div dir=\"ltr\" class=\"gmail_signature\" data-smartmail=\"gmail_signature\">\n<div dir=\"ltr\">\n<div>\n<div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Dear members of the Puget Sound community, Technology Services (TS) is aware of ongoing issues affecting several cloud-hosted systems used by the campus community. The issues are the result of an Amazon Web Services (AWS) outage that began on October &hellip; <a href=\"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/2025\/10\/20\/notice-ongoing-service-interruption-due-to-aws-outage\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":525,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-5122","post","type-post","status-publish","format-standard","hentry","category-announcements"],"_links":{"self":[{"href":"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/wp-json\/wp\/v2\/posts\/5122","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/wp-json\/wp\/v2\/users\/525"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/wp-json\/wp\/v2\/comments?post=5122"}],"version-history":[{"count":0,"href":"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/wp-json\/wp\/v2\/posts\/5122\/revisions"}],"wp:attachment":[{"href":"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/wp-json\/wp\/v2\/media?parent=5122"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/wp-json\/wp\/v2\/categories?post=5122"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/wp-json\/wp\/v2\/tags?post=5122"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}