{"id":5082,"date":"2025-07-29T09:42:20","date_gmt":"2025-07-29T16:42:20","guid":{"rendered":"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/?p=5082"},"modified":"2025-07-29T09:45:02","modified_gmt":"2025-07-29T16:45:02","slug":"fwd-upcoming-changes-to-puget-sound-login-and-multi-factor-authentication","status":"publish","type":"post","link":"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/2025\/07\/29\/fwd-upcoming-changes-to-puget-sound-login-and-multi-factor-authentication\/","title":{"rendered":"Fwd: Upcoming Changes to Puget Sound Login and Multi-Factor Authentication"},"content":{"rendered":"<div class=\"postie-post\">\n<div dir=\"ltr\">\n<div>\n<div dir=\"ltr\"><span id=\"m_-5978226570430608148gmail-docs-internal-guid-a92d0121-7fff-81c2-8d64-5a11cf66a639\"><\/p>\n<div dir=\"ltr\" style=\"margin-left:0pt\" align=\"left\">\n<table style=\"border:none;border-collapse:collapse\">\n<colgroup>\n<col width=\"624\"><\/colgroup>\n<tbody>\n<tr style=\"height:98.5pt\">\n<td style=\"vertical-align:top;background-color:rgb(102,0,0);padding:5pt;overflow:hidden\">\n<p dir=\"ltr\" style=\"line-height:1.656;margin-top:0pt;margin-bottom:0pt\"><a href=\"https:\/\/www.pugetsound.edu\/technology-services\" style=\"text-decoration-line:none\" target=\"_blank\"><span style=\"font-family:Arial,sans-serif;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;text-decoration-line:underline;vertical-align:baseline\"><span style=\"border:none;display:inline-block;overflow:hidden;width:276px;height:105px\"><img loading=\"lazy\" decoding=\"async\" alt=\"This logo identifies the Technology Services department within the University of Puget Sound\" title=\"University of Puget Sound Technology Services Logo\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXdMDY2HPS7Xo17hiowzTfcv7_kLcyRslDfB6vWdpBCYolmWxoVw7tGH-qEyHp3_Vax2N2bwZxm68ENrHmSD27730GsKlrIRgG3DZ2Wha53h-QVBBipZG1jS4EuOTIz4awGLEctnfA?key=6cjIuSt-maSu-rCwDnwN1A\" width=\"276\" height=\"105\" style=\"margin-left:0px;margin-top:0px\"><\/span><\/span><\/a><\/p>\n<\/td>\n<\/tr>\n<tr style=\"height:162.75pt\">\n<td style=\"vertical-align:top;padding:5pt;overflow:hidden\">\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\"><span style=\"font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline\">Dear members of the campus community,<\/span><\/p>\n<p><\/p>\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\"><span style=\"font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline\">Technology Services (TS) would like to share some important updates with you regarding how you log in to your Puget Sound account. Upcoming changes to <\/span><a href=\"http:\/\/login.pugetsound.edu\" style=\"text-decoration-line:none\" target=\"_blank\"><span style=\"font-family:Arial,sans-serif;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;text-decoration-line:underline;vertical-align:baseline\">login.pugetsound.edu<\/span><\/a><span style=\"font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline\"> may require action on your part. We ask that you carefully review this information.<\/span><\/p>\n<p><\/p>\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\"><span style=\"font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline\">What is changing?<\/span><\/p>\n<ul style=\"margin-top:0px;margin-bottom:0px\">\n<li dir=\"ltr\" style=\"list-style-type:disc;font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre-wrap\">\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\" role=\"presentation\"><span style=\"background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline\">Phone-based multi-factor authentication (MFA) will be gradually retired. If you currently receive a text message (SMS) or phone call to verify your login, <b>we strongly recommend<\/b> setting up a supported MFA method &#8211; Okta Verify, Google Authenticator, and\/or Security Key or Biometric Authenticator &#8211; by following the instructions in <\/span><a href=\"https:\/\/support.pugetsound.edu\/TDClient\/158\/Portal\/KB\/ArticleDet?ID=8554\" style=\"text-decoration-line:none\" target=\"_blank\"><span style=\"background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;text-decoration-line:underline;vertical-align:baseline\">this article<\/span><\/a><span style=\"background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline\">.<\/span><\/p>\n<\/li>\n<li dir=\"ltr\" style=\"list-style-type:disc;font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre-wrap\">\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\" role=\"presentation\"><span style=\"background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline\">The university\u2019s Okta deployment will be upgraded to Okta Identity Engi<\/span><span style=\"background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline\">ne to provide a more seamless and secure login experience. You will notice slight differences on the login page, as well as improvements to account setup, account recovery, account settings, and multi-factor usage and enrollment. No action is required on your part.<\/span><\/p>\n<\/li>\n<\/ul>\n<p><\/p>\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\"><span style=\"font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline\">What is the timeline for these changes?\u00a0<\/span><\/p>\n<ul style=\"margin-top:0px;margin-bottom:0px\">\n<li dir=\"ltr\" style=\"list-style-type:disc;font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre-wrap\">\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\" role=\"presentation\"><span style=\"background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline\">As of <\/span><span style=\"background-color:transparent;font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline\">June 10, 2025<\/span><span style=\"background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline\">, new users cannot set up or use phone-based MFA methods (SMS Authentication or Voice Call Authentication). Existing users are still able to log in using those methods. The option to use a security key or biometric identifier for MFA was enabled for all users.\u00a0<\/span><\/p>\n<\/li>\n<li dir=\"ltr\" style=\"list-style-type:disc;font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre-wrap\">\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\" role=\"presentation\"><span style=\"background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline\">On<\/span><span style=\"background-color:transparent;font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline\"> August 5, 2025<\/span><span style=\"background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline\">, the user experience changes as a result of the Okta Identity Engine upgrade will go live. Please see our <\/span><a href=\"https:\/\/support.pugetsound.edu\/TDClient\/158\/Portal\/KB\/ArticleDet?ID=16721\" style=\"text-decoration-line:none\" target=\"_blank\"><span style=\"background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;text-decoration-line:underline;vertical-align:baseline\">support article<\/span><\/a><span style=\"background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline\"> on what to expect.\u00a0<\/span><\/p>\n<\/li>\n<li dir=\"ltr\" style=\"list-style-type:disc;font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre-wrap\">\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\" role=\"presentation\"><span style=\"background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline\">During <\/span><span style=\"background-color:transparent;font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline\">Summer and Fall 2025, <\/span><span style=\"background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline\">Technology Services will perform outreach and develop resources to help the campus community transition to supported MFA methods to prepare for the retirement of the SMS and Voice Call options.\u00a0<\/span><\/p>\n<\/li>\n<\/ul>\n<p><\/p>\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\"><span style=\"font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline\">Additional information and support\u00a0<\/span><\/p>\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\"><span style=\"font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline\">Please see our <\/span><a href=\"https:\/\/support.pugetsound.edu\/TDClient\/158\/Portal\/KB\/ArticleDet?ID=16721\" style=\"text-decoration-line:none\" target=\"_blank\"><span style=\"font-family:Arial,sans-serif;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;text-decoration-line:underline;vertical-align:baseline\">FAQ<\/span><\/a><span style=\"font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline\"> in the TS Support Portal for more information. If you have any questions or would like assistance setting up MFA, please visit the Tech Center in the lower level of Collins Memorial Library during business hours, <\/span><a href=\"https:\/\/support.pugetsound.edu\/TDClient\/158\/Portal\/Requests\/TicketRequests\/NewForm?ID=cCi4H864ceI_&amp;RequestorType=Service\" style=\"text-decoration-line:none\" target=\"_blank\"><span style=\"font-family:Arial,sans-serif;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;text-decoration-line:underline;vertical-align:baseline\">submit a ticket<\/span><\/a><span style=\"font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline\">, or call 253-879-8585.\u00a0<\/span><\/p>\n<p><\/p>\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\"><span style=\"font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline\">Thank you,<\/span><\/p>\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\"><span style=\"font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline\">Technology Services<\/span><\/p>\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\"><span style=\"font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline\">\u00a0<\/span><\/p>\n<\/td>\n<\/tr>\n<tr style=\"height:78.75pt\">\n<td style=\"vertical-align:top;background-color:rgb(102,0,0);padding:5pt;overflow:hidden\">\n<p dir=\"ltr\" style=\"line-height:1.656;margin-top:0pt;margin-bottom:0pt\"><span style=\"font-family:Arial,sans-serif;color:rgb(250,250,250);background-color:transparent;font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline\">TTS Service Desk<\/span><\/p>\n<p dir=\"ltr\" style=\"line-height:1.656;margin-top:0pt;margin-bottom:0pt\"><span style=\"font-family:Arial,sans-serif;color:rgb(250,250,250);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline\">Walk-In Support: Tech Center in Collins Library<\/span><\/p>\n<p dir=\"ltr\" style=\"line-height:1.656;margin-top:0pt;margin-bottom:0pt\"><span style=\"font-family:Arial,sans-serif;color:rgb(250,250,250);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline\">Phone Support: (253) 879-8585<\/span><\/p>\n<p dir=\"ltr\" style=\"line-height:1.656;margin-top:0pt;margin-bottom:0pt\"><span style=\"font-family:Arial,sans-serif;color:rgb(250,250,250);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline\">Online Help:<\/span><span style=\"font-family:Arial,sans-serif;color:rgb(217,217,217);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline\"> <\/span><a href=\"http:\/\/support.pugetsound.edu\" style=\"text-decoration-line:none\" target=\"_blank\"><span style=\"font-family:Arial,sans-serif;color:rgb(217,217,217);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;text-decoration-line:underline;vertical-align:baseline\">support.pugetsound.edu<\/span><\/a><span style=\"font-family:Arial,sans-serif;color:rgb(217,217,217);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline\">\u00a0<\/span><\/p>\n<p dir=\"ltr\" style=\"line-height:1.656;margin-top:0pt;margin-bottom:0pt\"><span style=\"font-family:Arial,sans-serif;color:rgb(250,250,250);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline\">Email Support: <\/span><a href=\"mailto:servicedesk@pugetsound.edu\" style=\"text-decoration-line:none\" target=\"_blank\"><span style=\"font-family:Arial,sans-serif;color:rgb(217,217,217);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;text-decoration-line:underline;vertical-align:baseline\"><a href=\"mailto:servicedesk@pugetsound.edu\" >servicedesk@pugetsound.edu<\/a><\/span><\/a><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<p><\/span><\/div>\n<\/p><\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Dear members of the campus community, Technology Services (TS) would like to share some important updates with you regarding how you log in to your Puget Sound account. Upcoming changes to login.pugetsound.edu may require action on your part. We ask &hellip; <a href=\"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/2025\/07\/29\/fwd-upcoming-changes-to-puget-sound-login-and-multi-factor-authentication\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":653,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-5082","post","type-post","status-publish","format-standard","hentry","category-announcements"],"_links":{"self":[{"href":"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/wp-json\/wp\/v2\/posts\/5082","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/wp-json\/wp\/v2\/users\/653"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/wp-json\/wp\/v2\/comments?post=5082"}],"version-history":[{"count":0,"href":"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/wp-json\/wp\/v2\/posts\/5082\/revisions"}],"wp:attachment":[{"href":"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/wp-json\/wp\/v2\/media?parent=5082"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/wp-json\/wp\/v2\/categories?post=5082"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/wp-json\/wp\/v2\/tags?post=5082"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}