{"id":4795,"date":"2022-08-17T08:30:55","date_gmt":"2022-08-17T15:30:55","guid":{"rendered":"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/?p=4795"},"modified":"2022-08-17T08:35:03","modified_gmt":"2022-08-17T15:35:03","slug":"pugetsound-systems-kace-upgrade-thurs-aug-18-6-a-m-8-a-m","status":"publish","type":"post","link":"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/2022\/08\/17\/pugetsound-systems-kace-upgrade-thurs-aug-18-6-a-m-8-a-m\/","title":{"rendered":"{PUGETSOUND SYSTEMS}: KACE Upgrade, Thurs Aug 18, 6 a.m.-8 a.m."},"content":{"rendered":"<div class=\"postie-post\">;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px&#8221;>  <b><span style=\"font-size:16.0pt;font-family:\"Times\",serif;color:#212121\">Puget Sound Systems and Applications:&nbsp;<\/span><\/b><span style=\"font-size:16.0pt;font-family:\"Times\",serif;color:#660000\">Planned Maintenance<\/span><span style=\"font-family:\"Calibri\",sans-serif;color:#212121\"><o:p><\/o:p><\/span><\/p>\n<p style=\"mso-margin-top-alt:0in;margin-right:0in;margin-bottom:12.0pt;margin-left:0in;background:white;vertical-align:baseline;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;text-align:start;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px\">  <span style=\"font-size:16.0pt;font-family:\"Times\",serif;color:#660000\">Thursday, August 18 6:00 AM to 8:00 AM<\/span><span style=\"font-family:\"Calibri\",sans-serif;color:#212121\"><o:p><\/o:p><\/span><\/p>\n<p style=\"mso-margin-top-alt:6.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;background:white;vertical-align:baseline;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;text-align:start;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px\">  <span style=\"font-size:11.0pt;font-family:\"Arial\",sans-serif;color:#212121\">SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window: &nbsp;<o:p><\/o:p><\/span><\/p>\n<p style=\"mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;margin-bottom:.0001pt;background:white;vertical-align:baseline\">  <span style=\"font-size:11.0pt;font-family:\"Arial\",sans-serif;color:#212121\">Kace Ticketing system<\/span><span style=\"font-family:\"Calibri\",sans-serif;color:#212121\"><o:p><\/o:p><\/span><\/p>\n<p style=\"mso-margin-top-alt:6.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;background:white;vertical-align:baseline;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;text-align:start;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px\">  <span style=\"font-size:11.0pt;font-family:\"Arial\",sans-serif;color:#212121\">REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be upgrading the version of KACE.<\/span><span style=\"font-family:\"Calibri\",sans-serif;color:#212121\"><o:p><\/o:p><\/span><\/p>\n<p style=\"mso-margin-top-alt:6.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;background:white;vertical-align:baseline;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;text-align:start;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px\">  <span style=\"font-size:11.0pt;font-family:\"Arial\",sans-serif;color:#212121\">ADDITIONAL INFORMATION:<\/span><span style=\"font-family:\"Calibri\",sans-serif;color:#212121\"><o:p><\/o:p><\/span><\/p>\n<p style=\"mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin-left:.75in;margin-bottom:.0001pt;background:white;vertical-align:baseline;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;text-align:start;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px\">  <span style=\"font-size:11.0pt;font-family:Symbol;color:#212121\">\u00b7<\/span><span style=\"font-size:7.0pt;font-family:\"Calibri\",sans-serif;color:#212121\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/span><span style=\"font-size:11.0pt;font-family:\"Arial\",sans-serif;color:#212121\">Viewing, Updating,   and Adding Tickets in KACE will not be available during the window.<\/span><span style=\"font-family:\"Calibri\",sans-serif;color:#212121\"><o:p><\/o:p><\/span><\/p>\n<p style=\"mso-margin-top-alt:0in;margin-right:0in;margin-bottom:12.0pt;margin-left:.75in;background:white;vertical-align:baseline;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;text-align:start;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px\">  <span style=\"font-size:11.0pt;font-family:Symbol;color:#212121\">\u00b7<\/span><span style=\"font-size:7.0pt;font-family:\"Calibri\",sans-serif;color:#212121\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/span><span style=\"font-size:11.0pt;font-family:\"Arial\",sans-serif;color:#212121\">For more information   on Technology Services&#8217; Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our&nbsp;<a href=\"https:\/\/www.pugetsound.edu\/technology-services\/help-support\/service-announcements\" target=\"_blank\" rel=\"noopener\"><span style=\"font-size:12.0pt;color:#1155CC\">Service   Announcements<\/span><\/a>&nbsp;site.<\/span><span style=\"font-family:\"Calibri\",sans-serif;color:#212121\"><o:p><\/o:p><\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin-bottom:12.0pt;background:white;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;text-align:start;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px\">  <span style=\"font-family:\"Arial\",sans-serif;color:#212121\">For support questions please contact the TS Service Desk via phone at 253-879-8585.<\/span><span style=\"color:#212121\"><o:p><\/o:p><\/span><\/p>\n<p class=\"MsoNormal\"><o:p>&nbsp;<\/o:p><\/p>\n<p class=\"MsoNormal\"><o:p>&nbsp;<\/o:p><\/p>\n<p class=\"MsoNormal\">~Barton<o:p><\/o:p><\/p>\n<p class=\"MsoNormal\"><o:p>&nbsp;<\/o:p><\/p>\n<p class=\"MsoNormal\">Barton Janes<o:p><\/o:p><\/p>\n<p class=\"MsoNormal\"><b>Server System Administrator<o:p><\/o:p><\/b><\/p>\n<p class=\"MsoNormal\"><b>Technology Services<o:p><\/o:p><\/b><\/p>\n<p class=\"MsoNormal\">University of Puget Sound<o:p><\/o:p><\/p>\n<p class=\"MsoNormal\">253-879-3915<o:p><\/o:p><\/p>\n<p class=\"MsoNormal\"><o:p>&nbsp;<\/o:p><\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"<p>;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px&#8221;> Puget Sound Systems and Applications:&nbsp;Planned Maintenance Thursday, August 18 6:00 AM to 8:00 AM SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window: &nbsp; Kace Ticketing system REASON FOR IMPACT: &hellip; <a href=\"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/2022\/08\/17\/pugetsound-systems-kace-upgrade-thurs-aug-18-6-a-m-8-a-m\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":520,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-4795","post","type-post","status-publish","format-standard","hentry","category-announcements"],"_links":{"self":[{"href":"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/wp-json\/wp\/v2\/posts\/4795","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/wp-json\/wp\/v2\/users\/520"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/wp-json\/wp\/v2\/comments?post=4795"}],"version-history":[{"count":0,"href":"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/wp-json\/wp\/v2\/posts\/4795\/revisions"}],"wp:attachment":[{"href":"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/wp-json\/wp\/v2\/media?parent=4795"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/wp-json\/wp\/v2\/categories?post=4795"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/wp-json\/wp\/v2\/tags?post=4795"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}