{"id":4681,"date":"2021-09-29T21:13:01","date_gmt":"2021-09-30T04:13:01","guid":{"rendered":"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/?p=4681"},"modified":"2021-09-29T21:14:51","modified_gmt":"2021-09-30T04:14:51","slug":"kace-ticketing-planned-maintenance-wed-sept-29-7pm-9pm-complete","status":"publish","type":"post","link":"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/2021\/09\/29\/kace-ticketing-planned-maintenance-wed-sept-29-7pm-9pm-complete\/","title":{"rendered":"{KACE TICKETING} Planned Maintenance, Wed Sept 29, 7pm &#8211; 9pm [COMPLETE]"},"content":{"rendered":"<div>\n<div style=\"font-family:Calibri, Arial, Helvetica, sans-serif; font-size:12.0pt; line-height:1.3; color:#1F497D\" id=\"nine_body_n17c34e-620c9\" class=\"nine_body\" dir=\"auto\">\n<div class=\"nine-pg\" dir=\"auto\">  <\/div>\n<\/p><\/div>\n<div id=\"quoted_body_n17c34e-620c9\" class=\"quoted_body_editor mceEditable\" dir=\"auto\">\n<div class=\"nine-pg\" dir=\"auto\"><span style=\"font-family: arial, sans-serif; font-size: 11pt;\">This is an announcement from Technology Services (TS). Please see details below.<\/span>  <\/div>\n<div lang=\"EN-US\" dir=\"auto\">\n<div class=\"WordSection1\">\n<div class=\"nine-pg MsoNormal\" dir=\"auto\" style=\"margin-top:24pt\"><b><span style=\"font-size:16pt;font-family:'times' , serif\">KACE TICKETING:<span style=\"color:#660000\">  <\/span><\/span><\/b><span style=\"font-size:16pt;font-family:'times' , serif;color:#660000\">Planned Maintenance<\/span><span style=\"font-size:12pt;font-family:'arial' , sans-serif;color:#7f7f7f\"><\/span><\/div>\n<div class=\"nine-pg MsoNormal\" dir=\"auto\" style=\"margin-top:6pt\"><span style=\"font-size:16pt;font-family:'times' , serif;color:#660000\">Wednesday, September 29, 2021 from 7pm \u2013 9pm [COMPLETE]<b><\/b><\/span><\/div>\n<div class=\"nine-pg MsoNormal\" dir=\"auto\" style=\"margin-top:24pt\"><span style=\"font-family:'arial' , sans-serif\">REASON FOR IMPACT: An update will be installed to our KACE ticketing system to resolve some known issues.<\/span><b><span style=\"font-size:16pt;font-family:'times' , serif;color:#660000\"><\/span><\/b><\/div>\n<div class=\"nine-pg MsoNormal\" dir=\"auto\" style=\"margin-top:6pt\"><span style=\"font-family:'arial' , sans-serif\">&nbsp;<\/span><\/div>\n<div class=\"nine-pg MsoNormal\" dir=\"auto\" style=\"margin-top:6pt\"><span style=\"font-family:'arial' , sans-serif\">ADDITIONAL INFORMATION:  <\/span><\/div>\n<p class=\"MsoListParagraph\" style=\"text-indent:-0.25in\"><span style=\"font-family:'symbol'\">\u00b7<span style=\"font:7pt 'times new roman'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;  <\/span><\/span><span style=\"font-family:'arial' , sans-serif\">Users will be unable to create, view, or update tickets during the maintenance window.<\/span><\/p>\n<p class=\"MsoListParagraph\" style=\"text-indent:-0.25in\"><span style=\"font-family:'symbol'\">\u00b7<span style=\"font:7pt 'times new roman'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;  <\/span><\/span><span style=\"font-family:'arial' , sans-serif\">For more information on Technology Services&#8217; Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our  <a href=\"https:\/\/www.pugetsound.edu\/technology-services\/help-support\/service-announcements\">  Service Announcements<\/a> page on the Puget Sound website.<\/span><\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"<p>This is an announcement from Technology Services (TS). Please see details below. KACE TICKETING: Planned Maintenance Wednesday, September 29, 2021 from 7pm \u2013 9pm [COMPLETE] REASON FOR IMPACT: An update will be installed to our KACE ticketing system to resolve &hellip; <a href=\"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/2021\/09\/29\/kace-ticketing-planned-maintenance-wed-sept-29-7pm-9pm-complete\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":392,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-4681","post","type-post","status-publish","format-standard","hentry","category-announcements"],"_links":{"self":[{"href":"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/wp-json\/wp\/v2\/posts\/4681","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/wp-json\/wp\/v2\/users\/392"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/wp-json\/wp\/v2\/comments?post=4681"}],"version-history":[{"count":0,"href":"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/wp-json\/wp\/v2\/posts\/4681\/revisions"}],"wp:attachment":[{"href":"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/wp-json\/wp\/v2\/media?parent=4681"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/wp-json\/wp\/v2\/categories?post=4681"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/wp-json\/wp\/v2\/tags?post=4681"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}