{"id":4422,"date":"2019-03-28T15:58:39","date_gmt":"2019-03-28T22:58:39","guid":{"rendered":"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/?p=4422"},"modified":"2019-03-28T16:00:00","modified_gmt":"2019-03-28T23:00:00","slug":"canvas-learning-management-system-outage-32019-130pm","status":"publish","type":"post","link":"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/2019\/03\/28\/canvas-learning-management-system-outage-32019-130pm\/","title":{"rendered":"Canvas Learning Management  System Outage 32019 1:30PM"},"content":{"rendered":"<div>\n<div class=\"WordSection1\">\n<p class=\"MsoNormal\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">This is an announcement from Technology Services (TS). Please see details below.<o:p><\/o:p><\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin-top:24.0pt\"><b><span style=\"font-size:16.0pt;font-family:&quot;Times&quot;,serif\">SYSTEM:<span style=\"color:#660000\">  <\/span><\/span><\/b><span style=\"font-size:16.0pt;font-family:&quot;Times&quot;,serif;color:#660000\">Canvas Learning Management System unplanned outage<\/span><span style=\"font-size:12.0pt;font-family:&quot;Arial&quot;,sans-serif;color:#7F7F7F\"><o:p><\/o:p><\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin-top:6.0pt\"><span style=\"font-size:16.0pt;font-family:&quot;Times&quot;,serif;color:#660000\">March 28, 2019 1:30pm, no ETR<b><o:p><\/o:p><\/b><\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin-top:24.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">REASON FOR IMPACT: The Canvas Learning Management System is a cloud based service.&nbsp; Canvas is experience technical difficulties with their login and authentication system.&nbsp;   Customers are unable to access Canvas LMS.<\/span><b><span style=\"font-size:16.0pt;font-family:&quot;Times&quot;,serif;color:#660000\"><o:p><\/o:p><\/span><\/b><\/p>\n<p class=\"MsoNormal\" style=\"margin-top:6.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><o:p>&nbsp;<\/o:p><\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin-top:6.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">ADDITIONAL INFORMATION:  <o:p><\/o:p><\/span><\/p>\n<p class=\"MsoListParagraph\" style=\"text-indent:-.25in;mso-list:l0 level1 lfo2\"><![if !supportLists]><span style=\"font-family:Symbol\"><span style=\"mso-list:Ignore\">&middot;<span style=\"font:7.0pt &quot;Times New Roman&quot;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;  <\/span><\/span><\/span><![endif]><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Canvas Support is aware of the outage and is working to identify the cause and restoration of the system.<o:p><\/o:p><\/span><\/p>\n<p class=\"MsoListParagraph\" style=\"text-indent:-.25in;mso-list:l0 level1 lfo2\"><![if !supportLists]><span style=\"font-family:Symbol\"><span style=\"mso-list:Ignore\">&middot;<span style=\"font:7.0pt &quot;Times New Roman&quot;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;  <\/span><\/span><\/span><![endif]><span style=\"font-family:&quot;Arial&quot;,sans-serif\">For more information on Technology Services&#8217; Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our  <a href=\"https:\/\/www.pugetsound.edu\/about\/offices-services\/technology-services\/help-support\/service-announcements\/\">  Service Announcements<\/a> page on the Puget Sound website.<o:p><\/o:p><\/span><\/p>\n<p class=\"MsoNormal\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><o:p>&nbsp;<\/o:p><\/span><\/p>\n<p class=\"MsoNormal\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">To opt out from receiving these messages in the future, please go to <a href=\"https:\/\/mailweb.pugetsound.edu\/mailman\/listinfo\/tscommunications\">mailweb.pugetsound.edu\/mailman\/listinfo\/tscommunications<\/a> and follow the Unsubscribe options in the TScommunications   Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.<\/span><o:p><\/o:p><\/p>\n<p class=\"MsoNormal\"><o:p>&nbsp;<\/o:p><\/p>\n<div>\n<p class=\"MsoNormal\"><b><span style=\"font-size:9.0pt;font-family:&quot;Arial&quot;,sans-serif\">Mark F. Sauer<o:p><\/o:p><\/span><\/b><\/p>\n<p class=\"MsoNormal\"><span style=\"font-size:9.0pt;font-family:&quot;Arial&quot;,sans-serif\">Deputy CIO<o:p><\/o:p><\/span><\/p>\n<p class=\"MsoNormal\"><span style=\"font-size:9.0pt;font-family:&quot;Arial&quot;,sans-serif\">Technology Services<o:p><\/o:p><\/span><\/p>\n<p class=\"MsoNormal\"><span style=\"font-size:10.0pt;font-family:&quot;Arial&quot;,sans-serif\"><o:p>&nbsp;<\/o:p><\/span><\/p>\n<p class=\"MsoNormal\"><span style=\"font-size:9.0pt;font-family:&quot;Times New Roman&quot;,serif;color:#7A0500\">UNIVERSITY OF PUGET SOUND<o:p><\/o:p><\/span><\/p>\n<p class=\"MsoNormal\"><span style=\"font-size:9.0pt;font-family:&quot;Arial&quot;,sans-serif\">1500 N. Warner St. #1068<o:p><\/o:p><\/span><\/p>\n<p class=\"MsoNormal\"><span style=\"font-size:9.0pt;font-family:&quot;Arial&quot;,sans-serif\">Tacoma, WA 98416-1068<o:p><\/o:p><\/span><\/p>\n<p class=\"MsoNormal\"><span style=\"font-size:9.0pt;font-family:&quot;Arial&quot;,sans-serif\">T: 503.816.4131  <o:p><\/o:p><\/span><\/p>\n<p class=\"MsoNormal\"><u><span style=\"font-size:9.0pt;font-family:&quot;Arial&quot;,sans-serif;color:#0563C1\"><a href=\"mailto:msauer@pugetsound.edu\"><a href=\"mailto:msauer@pugetsound.edu\" >msauer@pugetsound.edu<\/a><\/a><\/span><span style=\"color:#0563C1\"><o:p><\/o:p><\/span><\/u><\/p>\n<p class=\"MsoNormal\"><span style=\"font-size:9.0pt;font-family:&quot;Arial&quot;,sans-serif\"><a href=\"http:\/\/www.pugetsound.edu\/ts\">www.pugetsound.edu\/ts<\/a><\/span><o:p><\/o:p><\/p>\n<\/p><\/div>\n<p class=\"MsoNormal\"><o:p>&nbsp;<\/o:p><\/p>\n<\/p><\/div>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"<p>This is an announcement from Technology Services (TS). Please see details below. SYSTEM: Canvas Learning Management System unplanned outage March 28, 2019 1:30pm, no ETR REASON FOR IMPACT: The Canvas Learning Management System is a cloud based service.&nbsp; Canvas is &hellip; <a href=\"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/2019\/03\/28\/canvas-learning-management-system-outage-32019-130pm\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":590,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[28],"tags":[],"class_list":["post-4422","post","type-post","status-publish","format-standard","hentry","category-kronos"],"_links":{"self":[{"href":"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/wp-json\/wp\/v2\/posts\/4422","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/wp-json\/wp\/v2\/users\/590"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/wp-json\/wp\/v2\/comments?post=4422"}],"version-history":[{"count":0,"href":"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/wp-json\/wp\/v2\/posts\/4422\/revisions"}],"wp:attachment":[{"href":"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/wp-json\/wp\/v2\/media?parent=4422"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/wp-json\/wp\/v2\/categories?post=4422"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/wp-json\/wp\/v2\/tags?post=4422"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}