{"id":1445,"date":"2010-03-04T13:53:24","date_gmt":"2010-03-04T21:53:24","guid":{"rendered":"http:\/\/blogs.pugetsound.edu\/TSmaintenance\/?p=1445"},"modified":"2010-03-04T13:53:24","modified_gmt":"2010-03-04T21:53:24","slug":"sophos-puremessage-quarantine-issues","status":"publish","type":"post","link":"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/2010\/03\/04\/sophos-puremessage-quarantine-issues\/","title":{"rendered":"[Updated] Sophos PureMessage Quarantine Issues"},"content":{"rendered":"<p><em>Update at 4:55 PM on 4\/9\/10: \u00a0Some issues still remain (same as on 3\/16); we are working to quickly implement a new anti-spam system to resolve these issues. \u00a0Look for a communication in early summer on the new system!<\/em><\/p>\n<p><em>Update at 11:30 AM on 3\/16\/10: \u00a0 Most issues have subsided, however daily digest e-mails still have some problems. \u00a0 \u00a0Some users do not see all received spam e-mail in their daily quarantine message. If you experience this issue, please visit the quarantine to see all your messages. If you have other questions or concerns please contact the Service Desk at X8585.<\/em><\/p>\n<p><em>Update at 3:30PM on 3\/5\/10: \u00a0We continue to see scattered issues with PureMessage, however we believe the primary issue with the system is corrected. \u00a0While we expect new messages to be\u00a0handled\u00a0correctly in the system, messages\u00a0received\u00a0prior to today may need special treatment. \u00a0If you need access to a message unavailable in your quarantine, please contact the Service Desk at x8585 or servicedesk@pugetsound.edu.<\/em><\/p>\n<p>Users are experiencing the following issue with our Sophos PureMessage system (spam protection):<\/p>\n<ul>\n<li>Some users are unable to release or delete some or all messages in their quarantine<\/li>\n<li>Some users cannot see all of their quarantined messages<\/li>\n<li>Some users receive a &#8220;Daily Quarantined&#8221; email that\u00a0contains\u00a0messages they cannot see or manipulate in their quarantine<\/li>\n<\/ul>\n<div>Technology services is aware of these issues, and is working hard with the vendor to resolve them.<\/div>\n<div>If you experience any of these symptoms and need access to quarantined messages, please\u00a0contact\u00a0the Service Desk at x8585 or servicedesk@pugetsound.edu for assistance.<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Update at 4:55 PM on 4\/9\/10: \u00a0Some issues still remain (same as on 3\/16); we are working to quickly implement a new anti-spam system to resolve these issues. \u00a0Look for a communication in early summer on the new system! Update &hellip; <a href=\"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/2010\/03\/04\/sophos-puremessage-quarantine-issues\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3,56],"tags":[],"class_list":["post-1445","post","type-post","status-publish","format-standard","hentry","category-announcements","category-unscheduled-outagereboot"],"_links":{"self":[{"href":"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/wp-json\/wp\/v2\/posts\/1445","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/wp-json\/wp\/v2\/comments?post=1445"}],"version-history":[{"count":0,"href":"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/wp-json\/wp\/v2\/posts\/1445\/revisions"}],"wp:attachment":[{"href":"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/wp-json\/wp\/v2\/media?parent=1445"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/wp-json\/wp\/v2\/categories?post=1445"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.pugetsound.edu\/tsmaintenance\/wp-json\/wp\/v2\/tags?post=1445"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}