{"id":77,"date":"2010-01-04T15:14:53","date_gmt":"2010-01-04T23:14:53","guid":{"rendered":"http:\/\/blogs.ups.edu\/technologyservices\/?p=77"},"modified":"2013-05-06T09:30:35","modified_gmt":"2013-05-06T16:30:35","slug":"change-in-technology-services-support","status":"publish","type":"post","link":"https:\/\/blogs.pugetsound.edu\/technologyservices\/2010\/01\/04\/change-in-technology-services-support\/","title":{"rendered":"Change in Technology Services Support"},"content":{"rendered":"<p>Effective January 4, 2010, technology support is once again provided exclusively by on campus staff who can be reached by contacting the Technology Service Desk at 253.879.8585 or <a href=\"mailto:servicedesk@pugetsound.edu\">servicedesk@pugetsound.edu<\/a>.<\/p>\n<p>This change marks the end of the 24\/7 Tech Help service implemented August 3, 2009, through a partnership with an off-site help desk service. The toll-free 800 number offered as a Tech Help feature will no longer be in place.<\/p>\n<p>Service will initially appear much like it did prior to August 3, although faculty members can now utilize a new phone tree feature to immediately escalate classroom emergency calls.<\/p>\n<p>Learn more about the <a href=\"http:\/\/www.pugetsound.edu\/about\/offices--services\/technology-services\/help--support\/\">Service Desk and other user support<\/a> offered by Technology Services.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Effective January 4, 2010, technology support is once again provided exclusively by on campus staff who can be reached by contacting the Technology Service Desk at 253.879.8585 or <a href=\"mailto:servicedesk@pugetsound.edu\">servicedesk@pugetsound.edu<\/a>.<\/p>\n<p>This change marks the end of the 24\/7 Tech Help service implemented August 3, 2009, through a partnership with an off-site help desk service. The toll-free 800 number offered as a Tech Help feature will no longer be in place.<\/p>\n<p>Service will initially appear much like it did prior to August 3, although faculty members can now utilize a new phone tree feature to immediately escalate classroom emergency calls.<\/p>\n<p>Learn more about the <a href=\"http:\/\/www.pugetsound.edu\/about\/offices--services\/technology-services\/help--support\/\">Service Desk and other user support<\/a> offered by Technology Services.<\/p>\n<p> <a href=\"https:\/\/blogs.pugetsound.edu\/technologyservices\/2010\/01\/04\/change-in-technology-services-support\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":141,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[51],"class_list":["post-77","post","type-post","status-publish","format-standard","hentry","category-ts-news","tag-service-desk"],"_links":{"self":[{"href":"https:\/\/blogs.pugetsound.edu\/technologyservices\/wp-json\/wp\/v2\/posts\/77","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.pugetsound.edu\/technologyservices\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.pugetsound.edu\/technologyservices\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.pugetsound.edu\/technologyservices\/wp-json\/wp\/v2\/users\/141"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.pugetsound.edu\/technologyservices\/wp-json\/wp\/v2\/comments?post=77"}],"version-history":[{"count":1,"href":"https:\/\/blogs.pugetsound.edu\/technologyservices\/wp-json\/wp\/v2\/posts\/77\/revisions"}],"predecessor-version":[{"id":852,"href":"https:\/\/blogs.pugetsound.edu\/technologyservices\/wp-json\/wp\/v2\/posts\/77\/revisions\/852"}],"wp:attachment":[{"href":"https:\/\/blogs.pugetsound.edu\/technologyservices\/wp-json\/wp\/v2\/media?parent=77"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.pugetsound.edu\/technologyservices\/wp-json\/wp\/v2\/categories?post=77"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.pugetsound.edu\/technologyservices\/wp-json\/wp\/v2\/tags?post=77"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}