Tag Archives: technology

Service Desk Hours for Fall Semester

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The Technology Service Desk is pleased to assist the Puget Sound community with technical support, troubleshooting, and purchasing recommendations. Located in the Tech Center in the lower level of Collins Memorial Library, the Service Desk is open the following hours during fall semester:

Monday through Thursday – 8:00 AM to 7:00 PM
Friday – 8:00 AM to 5:00 PM
Saturday and Sunday – 12:00 to 4:00 PM

Contact us at 253.879.8585, servicedesk@pugetsound.edu, or by visiting the Tech Center. Please note the Service Desk will be closed for Labor Day.

Welcome, New Students and Parents!

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Technology Services is excited to participate in Orientation 2011! Please stop by the Technology Service Desk in the Tech Center in Collins Memorial Library for assistance or visit us at one of the following times and places:

Friday, August 19
8 a.m. to 3:45 p.m. – Tech Check at the Technology Services Table in Wheelock Rotunda

Saturday, August 20
9 a.m. to 3 p.m. – Tech Check at the Technology Services Table in Wheelock 101
9 to 10:30 a.m. or 10:45 a.m. to 12:15 p.m. – Presentation for Parents in Library 020

To learn more about technology resources for students, see Technology Services at Puget Sound (PDF).

Welcome, Admitted Students and Parents!

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Technology Services is proud to participate in the Campus Resource Fair in the Trimble Forum from Noon to 2:00 PM during Admitted Student Days on Saturday, April 9, Friday, April 15, and Friday, April 22.

Stop by our table to visit and pick up free goodies and our handout on Technology Services at Puget Sound (PDF). We can answer any questions you might have about the technology you’ll need, use, and want as a college student.

We look forward to seeing you there and back on campus this fall!

SoundNet is Here!

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TS is pleased to introduce SoundNet, a new campus intranet designed for community collaboration!

SoundNet can be accessed by anyone with a Puget Sound username and password. Groups can set up TeamSites to share information, collaborate on documents, and hold online discussions. Individuals can connect with other campus community members by creating MySites that list interests and affiliations.

SoundNet is built on the Microsoft Sharepoint 2010 software platform. Content creators can set access so a page can be seen by everyone in the campus community or only just certain groups or individuals. Content on SoundNet cannot be found by those searching the Internet with tools like Google.

TS will offer training sessions on how to use SoundNet. For more information, contact the Service Desk at 253.879.8585, servicedesk@pugetsound.edu, or through the Online Service Desk.

New Online Service Desk Available

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Technology Services has a new way for the campus community to submit and track technology service requests!

In addition to the usual contact methods (253.879.8585, servicedesk@pugetsound.edu, or by visiting the Tech Center in Collins Memorial Library), campus members can now visit our new Online Service Desk to submit requests for technology support, check the current status of requests, and provide feedback on campus technology topics.

    TS will add more features to the Online Service Desk in the coming months, including a “knowledge base” of self-help articles to address common technology questions. The implementation of an automatic inventory of university-owned computers will facilitate better management of the computer replacement cycle and deployment of software updates.

    For more information, contact the Technology Service Desk using any of the methods listed above!

    Campus Readiness Survey Open to Faculty and Staff

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    The University of Puget Sound is evaluating the need for a new Enterprise Resource Planning (ERP) system to possibly replace the Cascade and Banner systems currently in use. An ERP system provides an integrated technology solution for managing internal and external resources, including student information, financial aid, human resources, and financial management.

    Puget Sound faculty and staff are asked to help assess the university’s readiness to undertake an ERP implementation by completing the Campus Readiness Survey. Responses will be kept strictly confidential, to be compiled and reviewed by Collegiate Project Services (CPS), the consulting firm conducting the university’s readiness assessment. The survey will be available through Friday, October 1, and takes approximately 30 minutes to complete.

    For more information, visit the CPS project website, or for specific questions, contact internal project manager Aaron Solomon at asolomon@pugetsound.edu or 253.879.3996.

    Fall Semester Hours for the Service Desk

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    With the start of fall semester, the Technology Service Desk is now open (in its new location in the Tech Center in Collins Memorial Library) during the following hours:

    Monday-Thursday  8:00 AM to 7:00 PM
    Friday  8:00 AM to 5:00 PM
    Saturday-Sunday  12:00 to 4:00 PM

    For any technology-related issue or question, please contact the Service Desk at 253.879.8585, servicedesk@pugetsound.edu, or by visiting the Tech Center!

    Welcome, New Students and Parents!

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    Technology Services is pleased to participate in several events for Orientation 2010. Please stop by the Service Desk in the Tech Center in Collins Memorial Library for assistance or visit us at one of the following times and places:

    Friday, August 20
    8:00 AM to 3:45 PM – Tech Check at the Technology Services Table in Wheelock Rotunda
    10:00 AM to 3:45 PM – Tech Fair with hardware and software vendors in Wheelock Rotunda

    Saturday, August 21
    8:00 AM to Noon – Tech Check at the Technology Services Table in Wheelock 101
    9:00 to 10:30 AM, 10:45 AM to 12:15 PM, or 3:30 to 5:00 PM – Technology Presentations for Parents in Library 020

    To learn more about technology resources for students, see Technology Services at Puget Sound (PDF).

    New Service Desk System Goes Live!

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    Technology Services is pleased to announce the deployment of the KACE Management Appliance, Dell’s innovative new service desk system. As of 8:00 this morning, TS began using KACE to manage Service Desk ticket activity.

    For now, changes in the ticketing system will not be apparent to users contacting the Service Desk for assistance. But in the coming weeks and months, the Service Desk will roll out an exciting array of new and expanded services using KACE. These include:

    • A portal for users to track tickets and submit service requests via the Web (in addition to the current phone and e-mail options)
    • Greatly improved tracking of university computers and printers so TS can better manage replacements and repairs
    • Quicker, more efficient deployment of software to university computers and for use by faculty and staff
    • A dashboard with service announcements and a searchable knowledge base of self-help articles for users
    • Enhanced power management capabilities so the university can conserve energy and promote sustainability in the use of technology resources

    For more information, please contact the Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.

    Technology Town Hall Meeting March 24

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    We want to hear from you!

    Bring your questions and suggestions to our Town Hall Meeting, Wednesday, March 24, from Noon to 1:00 PM in the Wheelock Student Center’s Murray Board Room.

    We’ll have a panel discussion with TS staff from Database Services, Educational Technology, Network and Server Systems, and the Service Desk, and we’ll also demonstrate an intranet and a virtual desktop environment, two technologies that hold promising possibilities for Puget Sound.

    Please feel free to bring your lunch. We’ll provide beverages and dessert!