Tag Archives: support

Service Desk Hours for Fall Semester

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The Technology Service Desk is pleased to assist the Puget Sound community with technical support, troubleshooting, and purchasing recommendations. Located in the Tech Center in the lower level of Collins Memorial Library, the Service Desk is open the following hours during fall semester:

Monday through Thursday – 8:00 AM to 7:00 PM
Friday – 8:00 AM to 5:00 PM
Saturday and Sunday – 12:00 to 4:00 PM

Contact us at 253.879.8585, servicedesk@pugetsound.edu, or by visiting the Tech Center. Please note the Service Desk will be closed for Labor Day.

Welcome, New Students and Parents!

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Technology Services is excited to participate in Orientation 2011! Please stop by the Technology Service Desk in the Tech Center in Collins Memorial Library for assistance or visit us at one of the following times and places:

Friday, August 19
8 a.m. to 3:45 p.m. – Tech Check at the Technology Services Table in Wheelock Rotunda

Saturday, August 20
9 a.m. to 3 p.m. – Tech Check at the Technology Services Table in Wheelock 101
9 to 10:30 a.m. or 10:45 a.m. to 12:15 p.m. – Presentation for Parents in Library 020

To learn more about technology resources for students, see Technology Services at Puget Sound (PDF).

New Online Service Desk Available

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Technology Services has a new way for the campus community to submit and track technology service requests!

In addition to the usual contact methods (253.879.8585, servicedesk@pugetsound.edu, or by visiting the Tech Center in Collins Memorial Library), campus members can now visit our new Online Service Desk to submit requests for technology support, check the current status of requests, and provide feedback on campus technology topics.

    TS will add more features to the Online Service Desk in the coming months, including a “knowledge base” of self-help articles to address common technology questions. The implementation of an automatic inventory of university-owned computers will facilitate better management of the computer replacement cycle and deployment of software updates.

    For more information, contact the Technology Service Desk using any of the methods listed above!

    Welcome, New Students and Parents!

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    Technology Services is pleased to participate in several events for Orientation 2010. Please stop by the Service Desk in the Tech Center in Collins Memorial Library for assistance or visit us at one of the following times and places:

    Friday, August 20
    8:00 AM to 3:45 PM – Tech Check at the Technology Services Table in Wheelock Rotunda
    10:00 AM to 3:45 PM – Tech Fair with hardware and software vendors in Wheelock Rotunda

    Saturday, August 21
    8:00 AM to Noon – Tech Check at the Technology Services Table in Wheelock 101
    9:00 to 10:30 AM, 10:45 AM to 12:15 PM, or 3:30 to 5:00 PM – Technology Presentations for Parents in Library 020

    To learn more about technology resources for students, see Technology Services at Puget Sound (PDF).

    New Service Desk System Goes Live!

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    Technology Services is pleased to announce the deployment of the KACE Management Appliance, Dell’s innovative new service desk system. As of 8:00 this morning, TS began using KACE to manage Service Desk ticket activity.

    For now, changes in the ticketing system will not be apparent to users contacting the Service Desk for assistance. But in the coming weeks and months, the Service Desk will roll out an exciting array of new and expanded services using KACE. These include:

    • A portal for users to track tickets and submit service requests via the Web (in addition to the current phone and e-mail options)
    • Greatly improved tracking of university computers and printers so TS can better manage replacements and repairs
    • Quicker, more efficient deployment of software to university computers and for use by faculty and staff
    • A dashboard with service announcements and a searchable knowledge base of self-help articles for users
    • Enhanced power management capabilities so the university can conserve energy and promote sustainability in the use of technology resources

    For more information, please contact the Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.

    Office 2007 is Here!

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    Technology Services is deploying Microsoft Office 2007 to opt-in faculty and all staff computers beginning at 6:00 PM on Monday, July 27. The updated software will also be installed on all campus labs and e-classroom computers for the 2009-2010 academic year.

    For more information, including the training schedule and what to expect after deployment, see the Office 2007 project pages.