Tag Archives: Service Desk

Extended Hours for Reading Period and Finals

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The hours for ResNet Student Services and the Technology Service Desk during the university’s reading period and finals are:

Thursday, May 6 – 8:00 AM to 7:00 PM
Friday, May 7 – 8:00 AM to 5:00 PM
Saturday, May 8 to Sunday, May 9 – Noon to 4:00 PM
Monday, May 10 to Thursday, May 13 – 8:00 AM to 7:00 PM
Friday, May 14 – 8:00 AM to 5:00 PM

See the extended hours for the Digital Media Lab.

ResNet and the Digital Media Lab are located in the Tech Center in Collins Memorial Library. The Service Desk is in McIntyre 008 and can be reached at 253.879.8585 or servicedesk@pugetsound.edu.

Spring Break Hours for ResNet and Service Desk

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The Technology Service Desk and ResNet Student Services will be closed Saturday, March 13, and Sunday, March 14. During the week of March 15 – 19, Service Desk and ResNet hours will be 8:00 AM to 5:00 PM.

The Service Desk will be closed Saturday, March 20, and will resume regular business hours Sunday, March 21, when it opens from Noon to 4:00 PM. ResNet Student Services will be closed March 20 – 21 and will resume regular business hours Monday, March 23, from 8:00 AM to 7:00 PM.

Change in Technology Services Support

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Effective January 4, 2010, technology support is once again provided exclusively by on campus staff who can be reached by contacting the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.

This change marks the end of the 24/7 Tech Help service implemented August 3, 2009, through a partnership with an off-site help desk service. The toll-free 800 number offered as a Tech Help feature will no longer be in place.

Service will initially appear much like it did prior to August 3, although faculty members can now utilize a new phone tree feature to immediately escalate classroom emergency calls.

Learn more about the Service Desk and other user support offered by Technology Services.

Need Tech Help?

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We got it! Say hello to Tech Help, our expanded service offering live technology support on a round-the-clock basis throughout the year.

Members of the Puget Sound community can contact Tech Help at the campus extension 8585 (253.879.8585), toll free at 877.375.8585, or by e-mail at techhelp@pugetsound.edu.

Visit Tech Help online for searchable self-help pages, to chat with a Tech Help analyst, or to track an existing Tech Help request.

See the Tech Help project page to learn more about this new service.

Office 2007 is Here!

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Technology Services is deploying Microsoft Office 2007 to opt-in faculty and all staff computers beginning at 6:00 PM on Monday, July 27. The updated software will also be installed on all campus labs and e-classroom computers for the 2009-2010 academic year.

For more information, including the training schedule and what to expect after deployment, see the Office 2007 project pages.