Update Your Subscriptions to RSS Feeds From TS

Posted on by

On Thursday, April 15, between 4:30 and 5:00 PM, Technology Services will relocate its maintenance blog, resulting in new URLs for the RSS feeds from that blog. Once the move is made, please use the following addresses for subscribing or re-subscribing to these feeds:

Cascade Release Cycle – http://blogs.pugetsound.edu/TSmaintenance/?feed=rss2&cat=83
Scheduled Maintenance Windows – http://blogs.pugetsound.edu/TSmaintenance/?feed=rss2&cat=71
Service Announcements – http://blogs.pugetsound.edu/TSmaintenance/?feed=rss2&cat=44

At the same time, you should update your subscription to the TS Tips & Alerts feed using the address, http://blogs.ups.edu/servicedesk/feed.

For assistance with RSS feeds or any technology-related issue, contact the Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.

Technology Town Hall Meeting March 24

Posted on by

We want to hear from you!

Bring your questions and suggestions to our Town Hall Meeting, Wednesday, March 24, from Noon to 1:00 PM in the Wheelock Student Center’s Murray Board Room.

We’ll have a panel discussion with TS staff from Database Services, Educational Technology, Network and Server Systems, and the Service Desk, and we’ll also demonstrate an intranet and a virtual desktop environment, two technologies that hold promising possibilities for Puget Sound.

Please feel free to bring your lunch. We’ll provide beverages and dessert!

Spring Break Hours for ResNet and Service Desk

Posted on by

The Technology Service Desk and ResNet Student Services will be closed Saturday, March 13, and Sunday, March 14. During the week of March 15 – 19, Service Desk and ResNet hours will be 8:00 AM to 5:00 PM.

The Service Desk will be closed Saturday, March 20, and will resume regular business hours Sunday, March 21, when it opens from Noon to 4:00 PM. ResNet Student Services will be closed March 20 – 21 and will resume regular business hours Monday, March 23, from 8:00 AM to 7:00 PM.

Cascade Release Cycle Established

Posted on by

Technology Services is pleased to announce the implementation of a standard release cycle for the Cascade system. Non-critical changes to Cascade Web and Cascade Web Forms, including enhancements, features, and fixes, will be developed, tested, and installed as a single unit on a monthly cycle. Emergency and business critical changes will continue to be addressed as needed, independent of the release cycle.

The first release, Cascade 10.4, is planned for April 14, 2010. See the Cascade Release Cycle page to learn more about the features and fixes planned for this upcoming release.

Welcome, William Morse!

Posted on by

Technology Services is pleased to welcome William Morse, the new Chief Technology Officer and Associate Vice President for Technology Services for the University of Puget Sound. William previously served in the role of chief information officer at Oglethorpe University and for the Rollins School of Public Health at Emory University. See the Campus News story for more details regarding William’s appointment.

Farewell and Thanks to Mark Cain

Posted on by

Interim CTO Mark Cain finished his tenure with the University of Puget Sound January 29. Technology Services wishes Mark all good luck with future plans and extends a big thank you for his great leadership during the past six months.

Change in Technology Services Support

Posted on by

Effective January 4, 2010, technology support is once again provided exclusively by on campus staff who can be reached by contacting the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.

This change marks the end of the 24/7 Tech Help service implemented August 3, 2009, through a partnership with an off-site help desk service. The toll-free 800 number offered as a Tech Help feature will no longer be in place.

Service will initially appear much like it did prior to August 3, although faculty members can now utilize a new phone tree feature to immediately escalate classroom emergency calls.

Learn more about the Service Desk and other user support offered by Technology Services.