Technology Services is pleased to welcome two new staff members!

Amanda Hoover has joined the Technology Service Desk as Desktop Support Specialist. A native of Gig Harbor, Amanda has worked at WorldVision and for the Peninsula School District. She graduated with a major in Mandarin and Spanish from Scripps College and still enjoys reading the occasional newspaper in either language. In her spare time, Amanda likes to cook new gourmet recipes, read (mostly historical fiction), garden, sing, and play the piano.

Sarah Johnson is our new Print & Copy Services Specialist. Sarah recently relocated to the Pacific Northwest after living in New York and Michigan. She is a graduate of New York University and has an M.A. from the University of Delaware. Sarah has worked as a web manager with experience in social media campaigns, databases, and customer service. When she’s not at Print & Copy Services, you might find Sarah working in No Dearth of Books, her family’s used bookstore in Gig Harbor.

Welcome, Amanda and Sarah, we are very glad you’re here!

Congratulations to Alexis Greenwood ’10 on her promotion to TS Business Analyst! Alexis has served as Desktop Support Specialist at the Technology Service Desk since February 2012.

“I’ve enjoyed getting to know the campus community through the lens of the Service Desk, and I’ve learned an immense amount from helping people with their daily tech challenges,” Alexis notes. “Knowing how people work with the technology we have is essential to figuring out how we can help them. I think supporting the campus has been a great way to prepare for the challenges of my new role because I’ve built many good, trusting relationships and know I can build many more.”

When she isn’t helping folks with technology, Alexis can be found cooking, dancing, listening to music, or exercising. She also greatly enjoys friends, family, and travel.

Peter Nelson ’13 has joined the Technology Services staff as Web and Database Developer. While a student at Puget Sound, Peter worked for TS, serving in various roles in Educational Technology, Media Services, and the Technology Service Desk. A native of Boise, ID, Peter is an avid outdoorsman who enjoys skiing, rock climbing, mountain biking, and various other activities.

Congratulations and welcome to the team, Peter!

Congratulations to Jessica Hartenstine on her promotion to Desktop Lifecycle Administrator! Jessica has worked as a Desktop Support Specialist in the TS Client Support team since February 2012.

In an announcement to TS staff, Client Support Manager Joel Arakaki wrote, “We are fortunate that Jessica’s professional interests aligned so well with our needs for this position. Jessica just completed her BAS degree in Information Technology and Administrative Management from Central Washington University. She brings experience administering the desktop lifecycle at UW Tacoma as well as here at Puget Sound and has already demonstrated a strong ability to master new technologies during her time as a member of the Client Support team. I look forward to the ideas and improvements that Jessica will bring to our desktop lifecycle management processes.”

Hiring for the Desktop Support Specialist position vacated by Jessica will begin immediately.

Members of the campus community gathered Thursday, May 23, in the garden level of Howarth Hall to celebrate implementation of the Campus Solutions module in PeopleSoft. A full selection of photos from the event is posted on the Optimize Puget Sound page.

Technology Services extends congratulations to the Class of 2013 and especially to these seniors from our own student staff:

Erin Byrne
Taylor Cassell
Charlotte Dawkins
Grace Goodwin
Andrew Kittrell
Abe Landa
Josef Lange
Shelby Lee
Kenzie Miller
Kyle Monnett
Peter Nelson
Meg Prichard
Patrick Schneider
Olin Stickler

We appreciate your great work and wish you all good luck in your future endeavors!

As we approach the end of spring semester, hours at the Technology Service Desk in the lower level of Collins Memorial Library will be as follows:

Monday-Thursday, May 6-9, 8:00 a.m. to 7:00 p.m.
Friday, May 10, 8:00 a.m. to 5:00 p.m.
Saturday, May 11, noon to 4:00 p.m.
Sunday, May 12, noon to 10:00 p.m.
Monday-Thursday, May 13-16, 8:00 a.m. to 10:00 p.m.
Friday, May 17, 8:00 a.m. to 5:00 p.m.

Summer hours for the Technology Service Desk will be 8:00 a.m to 5:00 p.m. Monday through Friday.

Chief Technology Officer William Morse has announced an organizational restructure for Technology Services effective May 1.

Enterprise Information Systems (EIS) and Network and Server Systems (NSS) will consolidate into one functional unit with a unified reporting structure. The directors of EIS and NSS will report to the new role of Deputy Chief Information Officer, Enterprise Information Services and Network and Server Systems, to be held by Travis Nation. Nation will continue to serve also as Director of the Project Management Office and Project Manager for Optimize Puget Sound.

There will be two additional title changes effective May 1. Chief Technology Officer will become Chief Information Officer, and Cindy Riche, Director of Client Support and Educational Technology Services, will become Deputy Chief Information Officer, Client Support and Educational Technology Services.

Technology Services is pleased to participate in the Campus Resource Fair in the Trimble Forum from 12:00 to 2:00 p.m. during Admitted Student Days on Saturday, April 6, Friday, April 12, and Friday, April 19.

Stop by our table to visit and pick up free goodies and our handout, Technology Services for Puget Sound Students. We can answer any questions you might have about the technology you’ll need, use, and want as a college student.

We look forward to seeing you there and back on campus this fall!

William Morse, chief technology officer and associate vice president for technology services, is featured in the latest issue of The EvoLLLution, an online grassroots newspaper focused on the impact of non-traditional programs on higher education and society-at-large. Morse is interviewed on the role “Big Data” will play in higher education management and the biggest challenges facing the implementation of tools geared toward this end.