Jameson Strocsher has joined the TS Enterprise Information Systems (EIS) team as Support Developer. He will work with EIS staff and the Technology Service Desk to provide client support for information systems like Cascade and Banner.
Jameson comes to Puget Sound from Central Washington University, where he worked as a web and database developer after graduating from college there.
Welcome, Jameson!
Technology Services is pleased to announce that Copy Services is now part of the Client Support & Educational Technology Services team. TS extends a warm welcome to our Copy Services colleagues: Ginene Alexander, Copy Services Coordinator; Will Russell, Copy Services Technician; and Henry Waymack, Copy Services Customer Specialist.
A warm welcome also to two TS staff members new to the university, Desktop Support Technician Dale Mickel and Systems Analyst Travis Nation. Dale grew up in Gig Harbor and holds degrees in software engineering, mathematics, and network administration. Travis lives in Port Orchard and has over 20 years of experience in software development as a programmer and project manager.
See the complete TS staff list.
Technology Services has a new way for the campus community to submit and track technology service requests!
In addition to the usual contact methods (253.879.8585, servicedesk@pugetsound.edu, or by visiting the Tech Center in Collins Memorial Library), campus members can now visit our new Online Service Desk to submit requests for technology support, check the current status of requests, and provide feedback on campus technology topics.
TS will add more features to the Online Service Desk in the coming months, including a “knowledge base” of self-help articles to address common technology questions. The implementation of an automatic inventory of university-owned computers will facilitate better management of the computer replacement cycle and deployment of software updates.
For more information, contact the Technology Service Desk using any of the methods listed above!
The University of Puget Sound is evaluating the need for a new Enterprise Resource Planning (ERP) system to possibly replace the Cascade and Banner systems currently in use. An ERP system provides an integrated technology solution for managing internal and external resources, including student information, financial aid, human resources, and financial management.
Puget Sound faculty and staff are asked to help assess the university’s readiness to undertake an ERP implementation by completing the Campus Readiness Survey. Responses will be kept strictly confidential, to be compiled and reviewed by Collegiate Project Services (CPS), the consulting firm conducting the university’s readiness assessment. The survey will be available through Friday, October 1, and takes approximately 30 minutes to complete.
For more information, visit the CPS project website, or for specific questions, contact internal project manager Aaron Solomon at asolomon@pugetsound.edu or 253.879.3996.
With the start of fall semester, the Technology Service Desk is now open (in its new location in the Tech Center in Collins Memorial Library) during the following hours:
Monday-Thursday 8:00 AM to 7:00 PM
Friday 8:00 AM to 5:00 PM
Saturday-Sunday 12:00 to 4:00 PM
For any technology-related issue or question, please contact the Service Desk at 253.879.8585, servicedesk@pugetsound.edu, or by visiting the Tech Center!
Technology Services is pleased to participate in several events for Orientation 2010. Please stop by the Service Desk in the Tech Center in Collins Memorial Library for assistance or visit us at one of the following times and places:
Friday, August 20
8:00 AM to 3:45 PM – Tech Check at the Technology Services Table in Wheelock Rotunda
10:00 AM to 3:45 PM – Tech Fair with hardware and software vendors in Wheelock Rotunda
Saturday, August 21
8:00 AM to Noon – Tech Check at the Technology Services Table in Wheelock 101
9:00 to 10:30 AM, 10:45 AM to 12:15 PM, or 3:30 to 5:00 PM – Technology Presentations for Parents in Library 020
To learn more about technology resources for students, see Technology Services at Puget Sound (PDF).
Over the past year, TS has utilized a product called SafeConnect on the residence hall network to ensure a safe computing environment for all users. On August 18, we extended this system to cover the university’s entire wireless network.
If connected to the Loggers wireless network with a personal computer, members of the campus community will be prompted to login with Puget Sound credentials in order to download a Connect Key. Once installed, the key ensures connecting computers meet these requirements before accessing the network: 1) automatic updates enabled, 2) anti-virus software running, and 3) no illegal peer to peer programs running.
After this one-time installation, users will find it much more convenient to access the wireless network. For more information, see our page on the Connect Key.
We are pleased to provide campus guests with open wireless access through the PS-GuestAccess network. This network does not require a login and will not be sufficient for the type of activities pursued by campus members using the more robust Loggers network. But it does allow guests to access Internet resources such as Web-based e-mail, travel information, and any other website they might need while on campus. This service began Wednesday, August 18.
On Wednesday, August 18, TS began using a new anti-spam/anti-virus e-mail gateway, Microsoft’s Forefront Protection for Exchange (FPE), to filter unwanted messages. FPE replaces the former product used for this purpose, Sophos PureMessage.
We are very pleased to make this change since it provides an easier to use, more reliable, and cost-effective solution for managing e-mail. For more information, see our page on the Anti-Spam Filter.
The Technology Service Desk has moved from McIntyre Hall to the Tech Center in Collins Memorial Library!
With this move, Technology Services is now able to provide the campus community with a “one-stop shop” for technology assistance. In addition to the Service Desk, the Tech Center houses Educational Technology, Media Services, and the Digital Media Computer Lab, all under the leadership of Cindy Riche.
Please stop by and visit our newly-renovated location. As always, you can still reach us at 253.879.8585 or servicedesk@pugetsound.edu. We’re happy to assist in any way we can!