Technology Services is pleased to announce the deployment of the KACE Management Appliance, Dell’s innovative new service desk system. As of 8:00 this morning, TS began using KACE to manage Service Desk ticket activity.

For now, changes in the ticketing system will not be apparent to users contacting the Service Desk for assistance. But in the coming weeks and months, the Service Desk will roll out an exciting array of new and expanded services using KACE. These include:

• A portal for users to track tickets and submit service requests via the Web (in addition to the current phone and e-mail options)
• Greatly improved tracking of university computers and printers so TS can better manage replacements and repairs
• Quicker, more efficient deployment of software to university computers and for use by faculty and staff
• A dashboard with service announcements and a searchable knowledge base of self-help articles for users
• Enhanced power management capabilities so the university can conserve energy and promote sustainability in the use of technology resources

For more information, please contact the Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.