Malicious Phishing Attempt – Webmail Alert

Some campus members have received malicious e-mail messages asking for username, password, and other pieces of personal information. This is a scam message and should be deleted immediately. Technology Services will NEVER ask you for your password, or ask you to “revalidate” or “update” your profile by e-mail.

Remember to be cautious of e-mail links and attachments from unknown sources. If you have questions about an unexpected e-mail message, please contact the Service Desk immediately at 253.879.8585 or servicedesk@pugetsound.edu.

–Sample Message–

Dear User,
We regret to inform you that you have exceeded your webmail monthly quota.

Kindly increase your quota by verifying your login details.

Click on the website to verify (link removed)

Thank you.

University of Puget Sound

Most Puget Sound Systems Not Impacted by ‘Heartbleed’

Most Puget Sound technology systems including, but not limited to, Cascade, PeopleSoft, Moodle, Mahara, Webmail, and the university’s blog server were not affected by Heartbleed, the serious vulnerability in OpenSSL that has been in the news over recent days.

Technology Services has applied updates to wireless controllers and the university’s web server to address the few areas possibly affected by Heartbleed. We are only recommending a change of Puget Sound password for those users of the university’s content management system (CMS) who have logged into the web server from an Internet connection outside the university’s network. All other users do not need to change their passwords unless they feel inclined to do so as an added precaution.

For questions or assistance, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.

Malicious Phishing Attempt – pugetsound.edu support team WEBMAIL UPDATE/MAINTENANCE OF USER ACCOUNT

Some campus members have received malicious e-mail messages asking for username, password, and other pieces of personal information. This is a scam message and should be deleted immediately. Technology Services will NEVER ask you for your password, or ask you to “revalidate” or “update” your profile by e-mail.
Remember to be cautious of e-mail links and attachments from unknown sources. If you have questions about an unexpected e-mail message, please contact the Service Desk immediately at 253.879.8585 or servicedesk@pugetsound.edu.

—-Sample Message—-
DEAR pugetsound.edu USER,
> We would like to inform you that we are currently performing scheduled maintenance and improving our webmail service, and, as a result, this virus has been detected in HTK4S folder of your account and your account must be updated with the new F anti-virus/Anti-spam HTK4S-Secure version 2013 to prevent damage to important files. Fill in the columns below and post back or your email account will be suspended temporarily from our services.
***********************************************
User:
Password:
Date of birth:
Year-mail/account creation:
***********************************************
If not done in 24hrs your account will be considered not in use and it will be disabled completely from our database.
pugetsound.edu support.
pugetsound.edu Webmail Staff
© Copyright Reserved 2013

Service Desk Hours Extended as Semester Ends

Beginning Thursday, December 6, hours at the Technology Service Desk in the lower level of Collins Memorial Library will be as follows:

Thursday-Friday, December 6-7, 8:00 a.m. to 10:00 p.m.
Saturday-Sunday, December 8-9, noon to 10:00 p.m.
Monday-Thursday, December 10-13, 8:00 a.m. to 10:00 p.m.
Friday, December 14, 8:00 a.m. to 5:00 p.m.

Between semesters, the Technology Service Desk will be open 8:00 a.m to 5:00 p.m. Monday through Friday, with the exception of December 24 through January 1 when it will be closed for the holiday break.

Tech Center Hours Extended as Semester Ends

Beginning Thursday, December 8, hours at the Tech Center in the lower level of Collins Memorial Library will be as follows:

          Thursday-Friday, December 8-9, 8:00 a.m. to 10:00 p.m.
          Saturday-Sunday, December 10-11, noon to 10:00 p.m.
          Monday-Thursday, December 12-15, 8:00 a.m. to 10:00 p.m.
          Friday, December 16, 8:00 a.m. to 5:00 p.m.

The Technology Service Desk will be open Monday through Friday 8:00 a.m to 5:00 p.m. between semesters. However, the Service Desk will be closed from December 23 through January 2 for the holiday break.

Friday Update on Logon Issues for Affected Staff

Email, Cascade, and most systems requiring a Puget Sound login should be accessible by the 210 staff members affected by yesterday’s account issues. We continue to work on residual issues associated with some of these accounts. Please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu if you experience any problems.

See our Service Announcements for more information.

Your patience is very greatly appreciated!

Information about the Epsilon Security Breach

On April 1, 2011, Epsilon Data Management, LLC, a marketing firm based in Irving, TX, announced that a security breach had exposed a portion of the e-mail addresses stored in their database. This prompted Epsilon clients, including TIAA-CREF, which provides retirement fund services to the Puget Sound community, to notify customers they may experience an increase in directed “phishing” or scam e-mail attacks as a result of the Epsilon breach.

The following excerpt from the message sent by TIAA-CREF contains excellent advice on how to protect yourself from any scam e-mails you receive, whether related to TIAA-CREF or other accounts you may hold, including your Puget Sound login account:

“As always, do not reply to emails asking for your personal information, account numbers or any other type of confidential information. TIAA-CREF will never ask for your personal information or login credentials in an email.

“Below are some additional precautions we recommend you follow:

  • Do not give your user ID or password in email.
  • Do not respond to emails that require you to enter personal or financial information directly into the email.
  • Do not reply to emails asking you to send personal information.
  • Do not use your email address as a login ID or password.
  • Do not respond to emails threatening to close your account if you do not provide personal information.”


If you ever have any doubts or questions about e-mail you receive, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.

Malicious Phishing Alert – “Attention Web Mail User”

Some campus members have received malicious e-mail messages asking for username, password, and other pieces of personal information. This is a scam message and should be deleted immediately.

Remember Technology Services staff will NEVER ask for your username or password by e-mail. If you have questions about an unexpected e-mail message, please contact the Service Desk immediately at 253.879.8585 or servicedesk@pugetsound.edu.

—-Sample Message—-
Attention Web Mail User,

We recently noticed that important mails are delayed before received due to our anti-spam filter. We are currently verifying our subscribers email accounts in order to increase the Efficiency of our web mail features.
We are deleting all unused Web mail account, To confirm that your account is currently in use and join in the Recent Upgrade Taking Place,

To make sure your account is not disable you must Reply to this email by Providing your email details in the blank space below.

1)User ID:2)Full Email Address:3)Password:4)Confirm Password:5)Age/country:6)Date:7)First name/Last name

Attention! Web Mail Account holder who refuses to abide by this update will loose the account without prior notice after receiving this warning message

Thanks for using Web Mail

Malicious Phishing Alert

Some campus members have received malicious e-mail messages asking them to go to a link and provide account information to help with SPAM maintenance. This is a scam message and you should delete immediately.

Remember Technology Services staff will never ask for your password by e-mail. If you have questions about an unexpected e-mail message, please contact the Service Desk immediately.

—-Sample Message—-
From: xxxxx [mailto:xxxxxx@cpa.state.tx.us]
Sent: Monday, August 02, 2010 12:38 PM
To: INFO@DOMAIN.EDU
Subject: High Amount Of Spam Mails

Please do take your Time to Fill out the Question on the Link Below.
Computer Database Maintainance is currently going on our Webmail Message Center. Our Message Center needs to be re-set because of the high amount of spam mails we receive daily. A Quarantine Maintainance will help us prevent this everyday dilemma.

To revalidate your mailbox Please:

CLICK HERE [link omitted]

Failure to revalidate your mailbox will render your e-mail in-active from our database.

Thanks
System Administrator