Most Puget Sound Systems Not Impacted by ‘Heartbleed’

Most Puget Sound technology systems including, but not limited to, Cascade, PeopleSoft, Moodle, Mahara, Webmail, and the university’s blog server were not affected by Heartbleed, the serious vulnerability in OpenSSL that has been in the news over recent days.

Technology Services has applied updates to wireless controllers and the university’s web server to address the few areas possibly affected by Heartbleed. We are only recommending a change of Puget Sound password for those users of the university’s content management system (CMS) who have logged into the web server from an Internet connection outside the university’s network. All other users do not need to change their passwords unless they feel inclined to do so as an added precaution.

For questions or assistance, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.

New Names for Network Share Servers

Puget Sound’s network share servers have new names!

For faculty, the server formerly known as “alexandria” is now FacultyFiles
(so use \\FacultyFiles\username to map your drive)

For staff, the server formerly known as “merlin2” is now StaffFiles
(so use \\StaffFiles\username to map your drive)

For students, the server formerly known as “alexandria” is StudentFiles
(so use \\StudentFiles\username to map your drive)

Please note “alexandria” and “merlin2” will still work for those who have already mapped their shares using those names. For more info, see Map to a Network Share within vDesk.

Service Desk Hours Extended as Semester Ends

Beginning Thursday, December 6, hours at the Technology Service Desk in the lower level of Collins Memorial Library will be as follows:

Thursday-Friday, December 6-7, 8:00 a.m. to 10:00 p.m.
Saturday-Sunday, December 8-9, noon to 10:00 p.m.
Monday-Thursday, December 10-13, 8:00 a.m. to 10:00 p.m.
Friday, December 14, 8:00 a.m. to 5:00 p.m.

Between semesters, the Technology Service Desk will be open 8:00 a.m to 5:00 p.m. Monday through Friday, with the exception of December 24 through January 1 when it will be closed for the holiday break.

Technology Sessions at Professional Development and Enrichment Conference

TS staff will present on a range of technology topics and tools during the annual Professional Development and Enrichment Conference for university faculty and staff which is held Monday, January 9, through Thursday, January 12. There will be sessions on Buying a New Home Computer or Printer, Google Maps, iMovie, Mobile Devices, Moodle, New to Computers, Photoshop, Presenting with Digital Tools, SoundNet, vDesk, and Web 2.0 Tools.

Representatives from the Office of Communications will present on using the content management system for the campus website, social media at Puget Sound, and the university’s online image library. Sessions specifically related to the work involved in Optimize Puget Sound include Decision Making and Delegation and Adapting to Change, both of which will be presented by Susan Coskey of BrightSpring Consulting.

Most sessions are still open for registration. See the conference schedule for more information, including dates, times, locations, and session descriptions. To register for sessions, email trainme@pugetsound.edu or call 253.879.3369 by Friday, January 6.

Tech Center Hours Extended as Semester Ends

Beginning Thursday, December 8, hours at the Tech Center in the lower level of Collins Memorial Library will be as follows:

          Thursday-Friday, December 8-9, 8:00 a.m. to 10:00 p.m.
          Saturday-Sunday, December 10-11, noon to 10:00 p.m.
          Monday-Thursday, December 12-15, 8:00 a.m. to 10:00 p.m.
          Friday, December 16, 8:00 a.m. to 5:00 p.m.

The Technology Service Desk will be open Monday through Friday 8:00 a.m to 5:00 p.m. between semesters. However, the Service Desk will be closed from December 23 through January 2 for the holiday break.

Cascade Updates Successful; Follow-up on Account Issues

Planned updates to several of the university’s database systems were performed successfully on Saturday, November 19. Technology Services was able to restore access to Cascade and Cascade Web Forms by noon, and all maintenance was completed by 3:00 p.m., much earlier than had been anticipated initially.

Services have also been restored to those members of the university community impacted by last week’s account issues. If any remaining problems are encountered, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.

For more information, see our Service Announcements.

Friday Update on Logon Issues for Affected Staff

Email, Cascade, and most systems requiring a Puget Sound login should be accessible by the 210 staff members affected by yesterday’s account issues. We continue to work on residual issues associated with some of these accounts. Please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu if you experience any problems.

See our Service Announcements for more information.

Your patience is very greatly appreciated!

Information about the Epsilon Security Breach

On April 1, 2011, Epsilon Data Management, LLC, a marketing firm based in Irving, TX, announced that a security breach had exposed a portion of the e-mail addresses stored in their database. This prompted Epsilon clients, including TIAA-CREF, which provides retirement fund services to the Puget Sound community, to notify customers they may experience an increase in directed “phishing” or scam e-mail attacks as a result of the Epsilon breach.

The following excerpt from the message sent by TIAA-CREF contains excellent advice on how to protect yourself from any scam e-mails you receive, whether related to TIAA-CREF or other accounts you may hold, including your Puget Sound login account:

“As always, do not reply to emails asking for your personal information, account numbers or any other type of confidential information. TIAA-CREF will never ask for your personal information or login credentials in an email.

“Below are some additional precautions we recommend you follow:

  • Do not give your user ID or password in email.
  • Do not respond to emails that require you to enter personal or financial information directly into the email.
  • Do not reply to emails asking you to send personal information.
  • Do not use your email address as a login ID or password.
  • Do not respond to emails threatening to close your account if you do not provide personal information.”


If you ever have any doubts or questions about e-mail you receive, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.