Monthly Archives: June 2010

[Complete] Production Maintenance Window 6/27/10 from 8:00 AM to Noon

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Update at 12:20 PM on 6/27/2010:  All maintenance was completed by noon.  All services are online and functional.  Please call the Service Desk at x8585 if you experience any problems.

The next production maintenance window is Sunday, June 27, from 8:00 AM to Noon.
From 8:00 AM to Noon, all services may be intermittently or entirely unavailable, including:
  • E-mail
  • Personal and departmental file shares (on Alexandria and Merlin2)
  • Database Applications: Cascade, FAMIS, Millennium, and Banner
  • Web services such as www.pugetsound.edu, cs.pugetsound.edu, and Moodle

Cascade Release 10.7 – 07.14.2010

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Cascade Release 10.7 is planned for July 14, 2010.  This release will include the following features and fixes:

  • Modify Add Bill Payer Page to Reduce Duplicates(96918)
  • Fix Wire Transfer Tracking (90696)
  • Fix Initial Payment Billing (93342)
  • Online Car Registration (96202)

[Resolved] Banner, Famis and Basis Unavailable – 6/16/2010

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Banner, Famis and Basis were unavailable from 6pm – 8pm on Wednesday June 16, 2010.   Minimal if no user disruption was experienced.  We believe this was the result of an operating system issue on the Tahoma Server which did not impact Cascade.   There was a brief disruption to Cascade as the server was rebooted.  All services recovered immediately following the reboot.

[Complete] Pre-Production Maintenance — Thursday June 17th, 7:00 AM – 9:00 AM

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Update at 8:45AM:  All services are back online.
On Thursday June 17th from 7:00 AM – 9:00 AM all pre-production servers are to be patched.  This means that all test systems may be intermittently or entirely unavailable during this time.  Most users will not be impacted, as most users do not have access to preproduction servers.  Specifically, the following servers will be impacted:
  • lummi
  • pilchuck
  • shaw
  • decatur
  • squaxin
  • hope
  • mysqldev
  • EXDEV
  • FIDALGO
  • GALAXY
  • KETRON
  • PORTAL
  • VS0

[Resolved] Service Desk Survey Unavailable 6/8/10

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[Updated 6/9/10 2:11 PM] Service has been restored and the survey tool is once again available for use. We apologize for any inconvenience.

The appliance used by the Technology Service Desk to survey users with resolved Clientele tickets is currently unavailable. We are working to restore service as soon as possible. For assistance, contact the Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.