At approximately 5:15 PM the academic file server Alexandria started becoming unresponsive, causing problems with student logins and file access. the server was rebooted at approximately 6 Pm, after attempts to troubleshoot the problem failed because the server’s console became unresponive as well. Service was restored at approximately 6:15 PM.
Monthly Archives: December 2008
December 18, 2008: Merlin2 Reboot, 7AM
Merlin2 will be rebooted around 7AM on 12/18 in order to clear up some access issues on the server. We will update this post when it is available once again.
CRM down 12/17/2008 (Update: Back online)
The CRM server was down most of the day, but is now up and functioning again.
Changes were made to the server that are expected to prevent this problem from recurring.
CRM is down, 12/15/2008 (update: back online)
The CRM server is down, so attempting to access CRM results in the Page Not Found error. Service could not be restored Monday afternoon, as expected. A team is continuing to focus on this issue.
Update:
The application is now back online and available for use as of 6:00PM 12/15/2008.
12/13/2008 Blackboard unresponsive
Reportedly at 3 PM Saturday, 12/13/2008 the Backboard server became unresponsive to login requests. At 4 PM, Technology Services staff were notifed by Security Services. The Blackboard services and database were restarted at about 4:20 , which restored service.
December 23, 2008: Spam Quarantine Unavailable 5-10am
On December 23rd from 5-10am the Sophos PureMessage spam may be unavailable for some messages/users. Mail will continue to be delivered as per normal. Should a user be unable to remove or deliver a message from their quarantine they should try again after 10am.
Due to a campus wide power outage from 5-7am on 12/23, this outage may be postponed depending on completion of that outage.
~~~~~~~~ Update 12/23 8:50am ~~~~~~~~~~~
This upgrade is progressing well, however it is taking a bit longer than expected. We may still make it up by 10am, but 11am is more realistic.
Please note that mail is being delivered normally and without delay, it’s just half of the spam quarantine is unavailable until 11am.
~~~~~~~ Update at 11:20 ~~~~~~~~~
The quarantine is now back online. From approximately 10:50-11:15am the quarantine was available off and on. Please contact the helpdesk if you have problems accessing your quarantine.
Cascade Web was not responding for 3 minutes
Cascade Web was not responding for 3 minutes due to database connection issue. Corrected the issue and now it’s fully operational.
Wireless Outage
The Wireless network has been restored. 12/2/2008 18:05pm
At various locations across campus, we are experiencing a wireless network outage. Those building affected include Wheelock, Wyatt, Field House, South Hall, Trimble, Library (upper floors), and Regester. Our network manager is aware of the issue and working with our vendors to resolve it as soon as possible.